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Austins Department Store

6 Courtenay Street, Newton Abbot TQ12 2DU, England
+44 1626 333444
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Review Highlights
Great range, fair prices and really good customer service

Popped in just to have a look around the kitchen/dining department. Found a couple of things that... read more

Reviewed 4 weeks ago
Mike W
,
Paignton, United Kingdom
Poor customer service

Recently visited Austins department store and was unimpressed with the attitude and unwelcoming... read more

Reviewed 3 July 2018
love22shop
,
Exeter, United Kingdom
Read all 42 reviews
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Overview
  • Excellent63%
  • Very good26%
  • Average9%
  • Poor2%
  • Terrible0%
Travellers talk about
“scones” (4 reviews)
“the kitchen” (2 reviews)
Closed Now
Hours
Hours Today: 9:00 AM - 5:00 PM
LOCATION
6 Courtenay Street, Newton Abbot TQ12 2DU, England
CONTACT
Website
+44 1626 333444
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Reviews (42)
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All reviews
"scones"
in 4 reviews
"tea and coffee"
in 2 reviews
"the kitchen"
in 2 reviews
"for sale"
in 2 reviews
"menswear"
in 5 reviews
"tustin"
in 10 reviews
"clothing"
in 5 reviews
"cafe"
in 5 reviews
"shopping"
in 6 reviews
"plymouth"
in 2 reviews
"furniture"
in 2 reviews
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1 - 10 of 42 reviews

Reviewed 4 weeks ago

Popped in just to have a look around the kitchen/dining department. Found a couple of things that I've been looking for and that I've not seen anywhere else. The price was excellent and so was the customer service from Tash. Nice place to shop, and...More

1  Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2018

Recently visited Austins department store and was unimpressed with the attitude and unwelcoming response from the staff.I think Austins has lost its way a little.

Thank love22shop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinsNewtonAbbot, Manager at Austins Department Store, responded to this reviewResponded 6 July 2018

We are very sorry to hear of your experience - when convenient to you, please contact the store on 01626 333444 to arrange to come into store for a coffee with Trevor Boobyer - (Store Director)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018

Great little department store set across a number of locations in central Newton Abbot. In general, NA is very poor for shopping (as is Torquay - go to Exeter, Totnes or Plymouth instead), but Austins does have some good quality brands in store - White...More

Thank Borf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 May 2018 via mobile

Coffee out of a machine and tasteless. Both scones (plain and cheese) were stale. Coffee shop was clean and tables cleaned as soon as people left. Won’t return.More

Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinsNewtonAbbot, Manager at Austins Department Store, responded to this reviewResponded 1 June 2018

Many thanks for taking the trouble to comment on your recent visit to our coffee shop, and we are very sorry that you had a poor coffee break with us. We have a variety of coffee strengths available from our Melitta bean to cup coffee...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018 via mobile

This is an excellent department store. So often I have trailed round Exeter looking for a special outfit only to be disappointed but then I fall back on Austin's in my home town and wondered why I bothered looking anywhere else. Traditional service but modernised...More

Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2018

We were in this store shopping and decided to have a snack. The scones looked very appetizing. Although tasty they were unfortunately very crumbly, so as soon as you tried to put any butter on them they just broke up; such a shame. Tea and...More

Thank b0sw0rth60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Austins is really the only big department store in Newton Abbot. A beautiful old architectural building with lots of attached town history. It is right in the centre and is typical of old department stores everywhere. Lots of different departments and worth a stroll around.

Thank 66jaybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

Austins men's wear department made my shopping experience with my partner and his son and his Dad a real treat! I simply sat whilst they browsed themselves. Found the exact items they were looking for. Great store right in the middle of our town. A...More

Thank MissDrCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

..... on a sunny bank holiday alone in Newton Abbot (while my husband attended a business meeting), I wandered through the small town of Newton Abbot, almost all the shops were closed, and after having wandered round Waterstones and bought a couple of books I...More

Thank pippap36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017

The only store in town with different shops for furniture as well as the main store. Lots of concessions. Good value cafe - we really enjoyed the cream teas!

Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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