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Beauty Rooms at The Palace Hotel Buxton

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Address: Palace Hotel Palace Road | The Palace Hotel, Buxton SK17 6AG, England
Phone Number:
+44 1298 24859
Website

TripAdvisor Reviewer Highlights

Read all 47 reviews
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  • 6
    Excellent
  • 8
    Very good
  • 10
    Average
  • 12
    Poor
  • 11
    Terrible
Groupon spa day and sparkling cream tea

We had booked the two treatment spa day and sparkling cream tea with Groupon. When we arrived the hotel looked very dated and smelt like an old peoples' home, there was no staff... read more

Reviewed 6 days ago
cnh21
,
Chesterfield, United Kingdom
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47 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW

This Hotel is a 5 * in my eyes. rooms clean, staff very pleasant food excellent . I was very apprehensive on booking with Britannia again after my last very bad experience. Plus this time I booked over the internet and it was a standard room. Previous time I had spoken to a human stating that I want one the... More 

Helpful?
Thank Krysia F
Chesterfield, United Kingdom
1 review
Reviewed 6 days ago NEW

We had booked the two treatment spa day and sparkling cream tea with Groupon. When we arrived the hotel looked very dated and smelt like an old peoples' home, there was no staff on at the health and beauty part of the hotel and a gym member told us to go to an upstairs reception as beauty is there. We... More 

Helpful?
Thank cnh21
Liverpool, United Kingdom
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We had a rubbish experience here. We were provided with a room without any windows (basically a cupboard). Everywhere was dirty. Asked to change rooms and they had none available. The manager told us we could get a refund they told us to contact them by email for further details. 2 weeks no reply. RUBBISH!

Helpful?
2 Thank tobymarsden1988
Singapore, Singapore
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

We are disappointed as the hotel is not so convenient to manoeuvre. We are given a room located in 178 in which seems to be maisonaette! You have to take lift and walk through narrow stairscase twice - and it is supposedly a fire scape door too narrow to manoeuvre a luggage. We travelled from Singapore and unfortunately we have... More 

Helpful?
1 Thank Ane B
Stoke-on-Trent, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

On arrival everything seemed ok, staff explained what was going to happen during the day, what time our treatments were, where everything was. We got changed and headed to the "spa" area. On entering there was a swimming pool that was very small. My living room is bigger. This was over crowed and had lots of children playing in. There... More 

Helpful?
1 Thank sam b
Sheffield, United Kingdom
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago via mobile

Overall the experience was slightly disappointing. First impressions were no staff on duty at the pool desk at the appointed time of arrival, so we had to go back along several corridors to the main reception who told us the Spa reception was up some stairs: however there was no sign saying so. Towels, robes and locker keys were all... More 

Helpful?
Thank Adrian P
Leeds, United Kingdom
Level Contributor
21 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

Have been visiting the palace hotel for a number of years with work slowly watching the decor and furnishings get aged and tatty.

Helpful?
Thank bedford126
Sheffield, United Kingdom
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 5 weeks ago via mobile

This was a groupon voucher given as a Christmas present to me, my two sisters and mum. The building is very impressive. Staff were very friendly and welcoming in the health and leisure suite but it is generally a little tired and in need of some tlc. I didn't get chance to use the pool or sauna and steam room.... More 

Helpful?
Thank Lynda S
1 review
Reviewed 20 March 2017

Great location, beautiful building on the outside - but that's about it. The rest of the experience was very underwhelming. Whilst not a great sum of money getting asked for £4.50 for car parking on arrival isn't the best of welcomes. We changed rooms after being put in a dinghy basement room with just a frosted window. The one we... More 

Helpful?
Thank Daniel N
Sheffield, United Kingdom
2 reviews
Reviewed 17 February 2017

Myself, wife and two children stayed for one night. We loved the grand scale of the old hotel and the Devonshire Suite we stayed in - which contained a beautiful, big living room, huge master bedroom and even a little room for our eldest was fantastic. The price we paid was reasonable too. But having to pay £1 for towels... More 

Helpful?
Thank dinnertime2015

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Wolverhampton, United Kingdom

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