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Beauty Rooms at The Palace Hotel Buxton

Palace Hotel Palace Road | The Palace Hotel, Buxton SK17 6AG, England
+44 1298 24859
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Review Highlights
Let down by another Brittania Hotel

Good points:  Clean Spa area and dining area.  Friendly and professional beauty staff  Good value... read more

Reviewed 2 weeks ago
Anna W
via mobile
Shortest ‘1 hour treatment’ ever!

I came with 6 friends for a spa day as a treat. We booked via groupon. Yes the facilities are dated... read more

Reviewed 2 weeks ago
StevQ
via mobile
Read all 82 reviews
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Overview
  • Excellent10%
  • Very good17%
  • Average18%
  • Poor21%
  • Terrible34%
Travellers talk about
“afternoon tea” (10 reviews)
“jam and cream” (3 reviews)
LOCATION
Palace Hotel Palace Road | The Palace Hotel, Buxton SK17 6AG, England
CONTACT
Website
+44 1298 24859
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (82)
Traveller rating
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All reviews
"afternoon tea"
in 10 reviews
"jam and cream"
in 3 reviews
"minute treatment"
in 2 reviews
"our wedding anniversary"
in 2 reviews
"christmas present"
in 2 reviews
"tea making facilities"
in 2 reviews
"staff on duty"
in 2 reviews
"staff were very friendly"
in 2 reviews
"cereal"
in 2 reviews
"dome"
in 2 reviews
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1 - 10 of 82 reviews

Reviewed 2 weeks ago via mobile

Good points:  Clean Spa area and dining area.  Friendly and professional beauty staff  Good value for money Groupon deal  Upgrades on food were available  Proper napkins  Pretty crockery  Procesco was good quality  The shower was hot Relaxing treatment from Francesca  Very warm rooms  Not so...More

Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I came with 6 friends for a spa day as a treat. We booked via groupon. Yes the facilities are dated but the worst part for me was the treatment. We all chose the 1 hour declour vitamin facial which included a back neck shoulder...More

Thank StevQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Went for a mini-treatment. Required my nails painting. Had booked at the leisure club Reception. Got to treatment rooms and no one knew I was coming ! No tea/coffee available, only unhealthy apple juice (packed with sugar), or water : / Young girl, chaty, but...More

Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 April 2018 via mobile

Booked an over night stay here for walking in the Peak District because they are dog friendly but wouldn't stay here again. We had a double standard room which was down in the basement with a window that you couldn't see anything out of. The...More

Thank clare_black11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

Not impressed! They messed up our booking, and not even an apology, they did not have us down and we had to call head office to sort it. Pokey rooms, rude staff ! Food was terrible even the pudding was still frozen in the middle!...More

Thank tony m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018 via mobile

Must employ staff from Jeremy Kyle. If it's not shut down then it needs A LOT of staff training and they need Gordan Ramsey in that kitchen! Not got a clue between them on how to run a spa or restaurant, if you can even...More

Thank clairexrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

You arrive at what looks like a palatial building however ....... *None of the hotel seemed clean - lift was filthy in room and public area all the corners were grey with dust. The ash trays were over flowing outside the entrance and the ground...More

Thank Safari-queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

Only time I heard of buxton was when I drank the water, booked the hotel via Groupon, and was pleasantly surprised. A very grand hotel from the outside when you view it from the main entrance, only to be greeted by a magnificent stairway when...More

Thank john S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018 via mobile

Saturday was very busy and lack of staff hindered service at the main lobby bar and restaurant. Overall condition of the hotel was rather tired and required refurbishment. Room door card reader prevented access on numerous occasions and with only one rather slow lift made...More

Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018 via mobile

Stayed here two nights mid week very comfortable good breakfast can’t comment on evening meal as we didn’t use restaurant but plenty of people did it’s ready for refurbish but clean the staff were friendly and helpful

Thank DekDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
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Nearby Attractions
Buxton Opera House
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.33 km away
Pavilion Gardens
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The Dome
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Buxton Museum and Art Gallery
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Ask a question
Questions & Answers
sasmum
13 October 2016|
AnswerShow all 3 answers
Response from Emma B | Reviewed this property |
I thought that it was clean and the service was great
0
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