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Review Highlights
CAR DAMAGED whilst parked at Swift meet and greet Luton airport

My car was damaged on pick up. 2 weeks after I first contacted Swift I am still no further on... read more

Reviewed 7 July 2018
Jayemby
,
Lincolnshire, United Kingdom
AVOID TRUSTED TRAVEL AIRPORT PARKING LUTON !!!!!

absolutely the worst experience of my life and i am a frequent flyer !!!! a group of 11 people in 2... read more

Reviewed 8 June 2018
sarojo
,
Bedford, United Kingdom
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Traveller Overview
  • Excellent8%
  • Very good4%
  • Average4%
  • Poor12%
  • Terrible72%
7 Jul 2018
“CAR DAMAGED whilst parked at Swift meet and greet Luton airport”
8 Jun 2018
“AVOID TRUSTED TRAVEL AIRPORT PARKING LUTON !!!!!”
About
Suggested duration: < 1 hour
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Contact
Luton LU2 9ED, England
Website
+44 1582 732585
Reviews (73)
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1 - 10 of 72 reviews
Reviewed 7 July 2018

My car was damaged on pick up. 2 weeks after I first contacted Swift I am still no further on with getting any information let alone compensation for the damage. The customer service is very poor. I will not use this company again.

Thank Jayemby
Reviewed 8 June 2018

absolutely the worst experience of my life and i am a frequent flyer !!!! a group of 11 people in 2 cars , we got to this back street warehouse where cars are parked bumper to bumper down the side of a unit, even at...More

Thank sarojo
Reviewed 22 May 2018 via mobile

Swift meet and greet parking at Luton need to sort their act out. Everything was fine on the way out. The parking at Luton is rather confusing at the moment which is not a their doing. On the return, however, once we had a luggage,...More

Thank Andrew E
Reviewed 29 April 2018 via mobile

Dropped off my car without a hitch. On return I rang as instructed and was told my car would be 20 - 25 minutes. It wasn’t. I rang again to check what the delay was and was told it would be another 15 minutes. It...More

Thank 247vivp
Reviewed 19 April 2018

I don't think it is worth paying for this service instead of normal parking. It's quite a long walk to Swift's pick up point anyway and then I had to wait even though I had texted and phoned as soon as my aircraft landed. By...More

Thank 171ian
Reviewed 31 March 2018

I rang as per the instructions, upon leaving baggage area. Walked to the multi storey car park, and waited , and waited - asked the staff, who said my car will be there soon. After 20 minutes, I rang the number again to be told...More

Thank mskannan
Reviewed 16 March 2018

Meet and greet at Luton is not a professional set up and although some of that must be Luton Airport's responsibility companies like Silver meet and greet don't make it any better. Specifically they don't provide sufficient information about the service they offer, they don't...More

Thank Robin D
Reviewed 22 February 2018

Booked this 4-5 months in advance of travelling. When I printed off the voucher, the directions were incorrect - not a major issue as I had to call them prior to arrival. Got a text the day before saying they were expecting me, when I...More

Thank alievesley
Reviewed 5 February 2018

I agree with all the bad reviews on here. Luton has upgraded recently, but the prices for parking are ridiculous. Just picked up my mother-in-law and it has cost me £18 just to wait on her for less than half an hour.

Thank Philip C
Reviewed 4 January 2018

As others have mentioned a rebrand might improve accuracy as "swift" is not really part of the experience. Going out they lost my booking and we had to ring three times before they picked up. Delayed by writing a manual booking form at the drop...More

Thank Clanmc
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