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Address: Old Oxford Road, Newbury, England
Phone Number:
+44 1635 551199
Website
Description:

Surrounded by glorious hills and stunning parkland, Donnington Valley Hotel...

Surrounded by glorious hills and stunning parkland, Donnington Valley Hotel and Spa is a natural blend of charm and elegance with uncompromising quality and countryside views. Home to 111 bedrooms, Donnington Valley is a privately owned 4-star country hotel in the heart of Berkshire with a state of the art spa and 18 hole golf course.

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TripAdvisor Reviewer Highlights

Read all 303 reviews
Visitor rating
  • 118
    Excellent
  • 103
    Very good
  • 52
    Average
  • 17
    Poor
  • 12
    Terrible
Incompetent front desk

Nice hotel. Good rooms. Great spa. Great restaurant. Front desk complete disaster. Slow checkout and completely useless to order a taxi. We waited 40 minutes and discovered that... read more

4 of 5 bubblesReviewed 1 week ago
Csaba73
,
Pisa, Italy
via mobile
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303 Reviews from our TripAdvisor Community

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Showing 302: English reviews
Pisa, Italy
Level Contributor
74 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Nice hotel. Good rooms. Great spa. Great restaurant. Front desk complete disaster. Slow checkout and completely useless to order a taxi. We waited 40 minutes and discovered that front desk clerk did not order taxi-no apologies just a smirk.

Helpful?
Thank Csaba73
Inkpen, United Kingdom
1 review
1 of 5 bubbles Reviewed 2 weeks ago

The restaurant is appalling - poor service, over priced and rude staff. Do not book or spend any money here. I went for a Spa Day with dinner afterwards in the restaurant and the whole day seemed to just be difficult from start to finish, it was as if we were begging for service and to spend money there! -... More 

Helpful?
Thank annabelboreham
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Dear Annabelboreham, Many thanks for your recent review and I am disappointed that we did not meet your expectations on this occasion. I have looked into all the elements that you raised and we will be working on areas that we can improve on. Kind Regards Stephen Mileham General Manager More 

Newbury, United Kingdom
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 13 February 2017

Great venue to meet friends & colleagues. Staff could be a little more attentive,but some try harder than others. Gold course is very popular so be shure to book it in advance

Helpful?
Thank brianrU2397TO
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Thank you for your recent review, I am thrilled that you join Donnington Valley with friends and colleagues and enjoy using all our facilities including our 18 hole golf course. I look forward to welcoming you again in the future, Kind Regards Stephen Mileham General Manager More 

Newbury, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 February 2017

Absolutely flaming livid. I have a chronic form of leukaemia and have been living with it for six years. Because of the treatment, that manages it well, I suffer from fatigue, stiff and painful joints. So my wife booked a spa day. It was going to be a massage, but for some extra we could enjoy the whole day together... More 

Helpful?
1 Thank Andy_Workman
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Dear Mr Workman, It is with deep regret that we could not carry out your massage on the day you booked with us. As you can appreciate this was an unusual situation for us and one that we have learnt from for future. On the day an alternative treatment was offered which sadly you refused, so we duly reimbursed you.... More 

Exeter, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 30 January 2017

Relaxing Weekend away - Very nice Hotel & very helpful & polite Staff. Made use of the Spa facilities for most of the day on the Saturday - good facilities but was very busy with people on 'Spa Days' or breaks. Had a lovely room - was upgraded to Executive room on checking in which was very much appreciated. Very... More 

Helpful?
Thank tim l
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Thank you for your fabulous review, I am thrilled that you joined Donnington Valley for a relaxing break and had a wonderful experience. Our team are dedicated to ensuring all our guest expectations are exceeded and I am delighted that we delivered on this occasion. I look forward to welcoming you again in the future, Kind Regards Stephen Mileham General... More 

Newbury UK
Level Contributor
163 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 26 January 2017 via mobile

Go every week with Rotary Club. Out of 3 meals in January only one has been good. Fish and chips were poor and I was ill in the night afterwards. Second meal paté starter was inedible and main very average. This week's was good, tasty and satisfying. Not a great hit rate and DV definitely goes through phases. Plainer food... More 

Helpful?
Thank fizic
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Thank you for your recent review, I am delighted that you join us at Donnington Valley on a regular basis for meetings. I am however sorry to read your recent feedback, I can only apologise on this occasion that the food was not to your liking we have recently launched a new menu and Donnington Valley and look forward to... More 

Warwick, United Kingdom
Level Contributor
81 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 9 January 2017

Good location, food good, staff great, golf great. Rooms clean, reception staff helpful. Nice place for a golf breAK.

Helpful?
Thank ACF75
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Thank you for your great review, I look forward to welcoming you again in the future. Kind Regards Stephen Mileham General Manager More 

Newbury
Level Contributor
28 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 19 December 2016 via mobile

Spa nice enough, pool is tiny, lunch a let down to the point it made me think I wouldn't try the restaurant in the evening. Aromatherapy massage was out of the world though spa receptionist upstairs was very cold and unfriendly.

Helpful?
Thank R_J_Newbury
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Thank you for your recent review, I am thrilled that you joined Donnington Valley for a spa day and thought that the Aromatherapy massage was out of this world! I am however sorry you felt our team were not welcoming on this occasion, our team normally prides themselves on welcoming each guest with a smile and sharing both our passion... More 

2 reviews
3 of 5 bubbles Reviewed 18 December 2016 via mobile

Christmas dinner/disco. Over priced drinks and no wine coolers in the bar. Luke warm soup, brussel sprouts like bullets, one tiny pig in blanket (all also luke warm). Disco OK but not a great package overall for the price!

Helpful?
Thank jbsox99
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Dear jbsox99, I am saddened to hear that you did not enjoy the food during your recent festive party with us. Both our Head Chef and I, are disappointed at your feedback however value your opinion. With many glowing comments received about our food over Christmas I am sorry that this wasn’t to your liking. We hope to welcome you... More 

London, United Kingdom
Level Contributor
21 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 13 December 2016

We stayed here for a weekend break away. Food in the restaurant was very good and although spa facilities were on the basic side all in all the package we received was great value and would definitely stay again.

Helpful?
Thank ctmy89
DVH-HM, General Manager at Donnington Valley Spa, responded to this review

Thank you for taking the time to share your recent break at Donnington Valley Hotel, I am delighted that you joined us for a weekend away and had a fabulous experience. I look forward to welcoming you again in the future. Kind regards, Stephen Mileham General Manager More 

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