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Review Highlights
Spa day with afternoon tea

Went for a spa day with a friend. We both had a 25 minute treatment each and then afternoon tea... read more

Reviewed 20 April 2017
Alyson N
via mobile
Good basic spa

The spa facilities consist of a good sized pool, where 4 people could do some short lengths..... a... read more

Reviewed 2 January 2017
Jdmd2015
,
Quenington, United Kingdom
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Traveller Overview
  • Excellent34%
  • Very good18%
  • Average18%
  • Poor19%
  • Terrible11%
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About
Please use B76 1PH for directions to the hotel. The spa at New Hall Hotel & Spa, Sutton Coldfield, Birmingham, is designed to create the perfect space for wellbeing and relaxation. You can create and customise the ultimate spa break or spa day in...more
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Walmley Road | New Hall Hotel & Spa, Sutton Coldfield B76 1PH, England
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+44 845 272 7577
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Reviews (61)
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All reviews neck and shoulder massage spa team health and safety reasons relaxing spa day treatment rooms delicious afternoon tea negative comments lovely surroundings fifteen minutes bacon reception staff lovely hotel swimming pool full body massage sauna scrub breakfast
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21 - 30 of 61 reviews
Reviewed 20 April 2017 via mobile

Went for a spa day with a friend. We both had a 25 minute treatment each and then afternoon tea. Spa was lovely and quiet, treatments were great and the afternoon tea was delicious. The only thing that lets it down is that the spa...More

Date of experience: April 2017
Thank Alyson N
Reviewed 16 April 2017

After looking forward to a relaxing spa day for a while, we arrived and thought was a stunning venue it was. When we were shown to the spa, we were welcomed with a cup of coffee, in a paper cup (which was my first disappointment!)...More

Date of experience: April 2017
Thank Kim N
Reviewed 13 April 2017

Returned for another Spa Day with my two daughters. On previous days I have always been pleased with this hotel, on this occasion however there were issues. The hotel food and service, both for lunch and afternoon tea were good, unfortunately, the same cannot be...More

1  Thank Brownstown2
Reviewed 4 April 2017

Expected a nice relaxing spa but pool area very inadequate only 4 loungers so had to sit on a chair which is not relaxing , no relaxation room so where do you relax ? No food in with the price of £99 even people having...More

Date of experience: March 2017
Thank Sue N
Reviewed 25 February 2017 via mobile

Terrible massage which really was a shame as I had been looking forward to it. Spa was full of kids running around and really not luxurious or relaxing. Not worth the money Real shame as it was a i theatre treat. Just didn't feel the...More

Thank YasminKitty2016
Reviewed 2 January 2017

The spa facilities consist of a good sized pool, where 4 people could do some short lengths..... a jacuzzi. .. a steam room ... and a sauna. There are 4 lounger beds squeezed in by the pool. Unfortunately, there was no lounge room to lay...More

Date of experience: January 2017
Thank Jdmd2015
Reviewed 20 August 2016

We stopped at New Hall as special treat on the first night of our touring holiday. We have experience with hand picked hotels as we love Rhinefield house. Unfortunately New Hall was nothing like Rhinefield. The surroundings are nice but the service was poor. We...More

Date of experience: August 2016
1  Thank Amy C
Reviewed 5 August 2016 via mobile

I went to New Hall for afternoon tea with my family. We were a group of 9 including 3 children. The weather was great so we decided to have the tea outside. The building and surrounding environment are well kept and look great. We seated...More

Date of experience: July 2016
1  Thank hanovercigars
ManagerNEW, General Manager at New Hall Hotel Spa, responded to this reviewResponded 16 August 2016

Dear Guest Thank you for your review. I am sad to learn that your experience was not an enjoyable one and we will certainly take on board your comments. One quick point that I would like to make is that it is correct etiquette to...More

Reviewed 10 July 2016

My husband and I went to Newhall for my birthday last week. I have to admit that if the waitress asks if you 'have a voucher' as the first question it's not great. 'Should I have a voucher' I enquired and she replied that most...More

Date of experience: July 2016
1  Thank WellTravelledHelen
ManagerNEW, General Manager at New Hall Hotel Spa, responded to this reviewResponded 16 August 2016

Dear Guest Thank you for your review. It is disappointing to read that our afternoon tea experience left you feeling so under whelmed. We do serve a traditional style afternoon tea to complement the surroundings of the property and our sandwich selection does reflect this....More

Reviewed 17 April 2016 via mobile

Wouldn't recommend booking a spa day. No places to sit by the pool. Screaming children running around. And treatment was less than an hour. Overall very dirty. Lunch over priced and afternoon was horrible old cakes and no choice of sandwiches for vegetarians. Poor experience!More

3  Thank mkchinadoll
ManagerNEW, General Manager at New Hall Hotel Spa, responded to this reviewResponded 16 August 2016

Dear Guest Thank you for your review. I am sorry that New Hall Spa did not prove to be the experience that you expected. The time that you spent with us certainly does not reflect our normal guest experience and I would be very happy...More

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