Tours and Tickets by Iceland Everywhere
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This is not a review directly about the northern lights. Unfortunately, due to bad weather conditions, we were not able to attend this tour. However, the customer service was absolutely superb. They were prompt to reply, so polite and friendly, very accommodating and offered a full refund for the tour. They were very apologetic (not that they needed to be, the weather was not their fault, of course!), but it did feel very comforting to know that we were in good hands. If I ever visit Iceland again (which I definitely hope to) I will book with this company again. I can assure you that this is a trustful and reliable company, and I’m sure that with the proper weather conditions, you will have an amazing time and see the beautiful lights :)…
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Response from IET-ehf, Owner at Iceland Everywhere
Responded yesterday
Thank you for your review. We are truly sorry that the weather was not in our favor to take you out Northern Light hunting due to unfavorable weather conditions, while you stayed in Iceland. We are delighted that you found our customer service superb and you found yourself in good hands. Kind regards Iceland Everywhere
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Review of: South Coast tour from Reykjavík in minibus
A fantastic tour. We got to see such beautiful acts of nature that will stay with me for many years. Siggi was a great tour guide. Our hotel was in an area where buses aren't allowed to go but our pick up point was just a 2 minute walk away. Something that really impressed me was they contacted us the night before to give us a 5 minute pick up window so we didn't have to stand in the cold for 30 mins - the other tour company we used did not do this. They even provided crampons for us to wear - again, the other tour company did not do this, despite them taking us to very icy places. We were due to go out with them again for the Northern Lights tour but that had to be cancelled due to bad weather with zero visibility - this must be a difficult decision to make when this is their living, so I really respect that they didn't just take us out to see clouds. I highly recommend this tour company and this particular tour.…
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Date of experience: January 2022
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Response from IET-ehf, Owner at Iceland Everywhere
Responded 2 days ago
Thank you for your review and recommendation. We are delighted you enjoyed our South Coast our and its beautiful landscape and scenery and you enjoyed your tour guide. We are glad you enjoyed our customer service regarding pickup window. We are truly sorry that we were not able to take you out Northern Lights hunting due to unfavorable weather conditions and it is true it is very difficult to tell our customers that their tour is cancelled due to unfavorable weather. Kind regards Iceland Everywhere
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Review of: South Coast tour from Reykjavík in minibus
Amazing trip. great guide. went to the south coast and it was pretty good. the group was small and everything was very good.
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Date of experience: January 2022
Helpful
Response from IET-ehf, Owner at Iceland Everywhere
Responded 1 week ago
Thank you for your review. We are delighted you enjoyed our South Coast tour. Kind regards Iceland Everywhere
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+1
I’d waited 17 years to see this, and it didn’t disappoint I’d been swayed to go with Iceland Everywhere because of the Reviews, and they didn’t disappoint, Siggi was fantastic, the group I was with were fantastic and most importantly The Northern Lights put on one hell of a show for us, pictures really don’t do it justice (also.. lower your expectations.. siggi will explain why 😂 ) but honestly it’s a experience I’ll NEVER forget, I’m so glad I went with Iceland Everywhere it’s a much more tailored experience and his knowledge is phenomenal! WHEN I come back to Iceland I’ll be booking through these guys again 100%.…
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Date of experience: January 2022
1 Helpful vote
Helpful
Response from IET-ehf, Owner at Iceland Everywhere
Responded 1 week ago
Thank you for your review and recommendation. We are happy that you finally saw the Northern Lights after 17 years of waiting! We are happy that you were satisfied with your guide Siggi and your group. May the pictures bring back memories tor years to come. Kind regards Iceland Everywhere
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The most amazing trip! Siggi was our guide, he was friendly, funny and knowledgable. He wanted the best for the guests and took us to two locations. He has a camera and tripod that he brings and takes photos of the guests with the northern lights. We were lucky enough to see them at both location! So glad we chose this small family run business, and if we return to Iceland we will use them again!…
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2 Helpful votes
Helpful
Response from IET-ehf, Owner at Iceland Everywhere
Responded 2 weeks ago
Thank you for your review and recommendation. We are delighted you enjoyed our tour and you were happy with your guide. May the photos bring back memories for years to come. Kind regards Iceland Everywhere
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