Dear Customer, We are sorry for his negative experience in our restaurant, we are aware that not everyone can appreciate a certain type of music and the rest. However, we believe that your review is too negative. The restaurant is the largest in Florence (not really oppressive and small), the smoke we use for special effects during the night is absolutely non-toxic. As for the drinks served, we only use the original recipes and proportions to mix the ingredients. If there was any problem with the drinks it would be better to immediately inform our bartenders that they are required to redo the drinks in case of error (something that happens very rarely). As for the music, we are an international venue with international clientele, we never put a single genre of music but during the night we change constantly, so it seems strange to us that it has not found anything to like, in any case , next time you will be in Florence you will be our guest with pleasure, if you wish.

What you write is absolutely groundless and borders on the libel case. Our bartenders are highly professional and have been working in our restaurant for years, a place that hosts thousands of people every week and no one has ever had problems of this kind. As for your experience, it is strange that during the evening you did not express any problems, neither to our staff nor to your tour manager (who knows us very well and guarantees the quality of our service).

Like any disco, we use the drink card method. Obviously before going out the payment of drinks is required, you can't leave the club without first going through the cash (as you tried to do). Thanks for the review, however, we always try to improve ourselves thanks to them.

Like any disco, we use the drink card method. Obviously before going out the payment of drinks is required, you can't leave the restaurant without first going through the cash register (as you tried to do). Thanks for the review, however, we always try to improve ourselves thanks to them. We punch the drink card correct (and the hundreds of people every night can confirm), so your card was stolen or you lost the count of your drink, we suppose.

Like any disco, we use the drink card method. Obviously before going out the payment of drinks is required, you can't leave the restaurant without first going through the cash register (as you tried to do). Thanks for the review, however, we always try to improve ourselves thanks to them.