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Terravision

00185 Rome, Italy
+39 06 9480 4478
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Review Highlights
NEVER TRAVEL WITH TERRAVISION!!

We bought online tickets at terravision website from Milano Central Station to the Malpensa... read more

Reviewed 3 days ago
Ana K
At least we got there 🤷🏼‍♀️

The website promised a lot, but when it came to actually deliver, Terravision fell short. The bus... read more

Reviewed 5 days ago
Leslie Y
via mobile
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Terravision Group provides, a low coast, shuttle services between Europe’s main airports and their respective city centres.
  • Excellent3%
  • Very good6%
  • Average7%
  • Poor9%
  • Terrible75%
3 days ago
“NEVER TRAVEL WITH TERRAVISION!!”
5 days ago
“At least we got there 🤷🏼‍♀️”
LOCATION
00185 Rome, Italy
Piazza Venezia / Ancient City
CONTACT
Website
+39 06 9480 4478
Top Selling Tours & Activities in and around Rome
from US$ 16.87
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from US$ 16.87
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from US$ 19.32
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from US$ 11.80
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (1,096)
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1 - 10 of 422 reviews

Reviewed 3 days ago

We bought online tickets at terravision website from Milano Central Station to the Malpensa airport.When we got to the station the employer there told us that they don't receive not printed tickets. We got early to the station so we had the time to print...More

Thank Ana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded yesterday

Hello Ana, it saddens us deeply that you have not been satisfied with our services, leading you to write this review, especially because our passengers satisfaction is our top priority. For now tickets need to be printed out to board the bus, but we assure...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago via mobile

The website promised a lot, but when it came to actually deliver, Terravision fell short. The bus was late (nothing to do with traffic, as the bus arrived at the airport late.) It wasn't a problem of being late to the final destination. The driver...More

Thank Leslie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded yesterday

Thank you for your comments, we are however sorry that things didn't go down as you expected. Some information you mention in your review caught us by surprise, therefore we would be thankful if you could send us an e-mail explaining in which part of...More

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Reviewed 3 weeks ago via mobile

We had really bad experience with Terravision transportation in Rome. There is no bus to Rome Ciampino from 10.45 to 11.55 which is a really big gap. We decided to take that one at 11.55 and it was 20 minutes delayed because the bus was...More

Thank Andrea18119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 3 weeks ago

Thank you for spending your time to report your experience with our services, we are really sorry for the inconvenience! Could you please send us an e-mail at customerservices@terravision.eu with copy of your Terravision ticket and the details of the situation? This would allow us...More

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Reviewed 4 weeks ago

Our journey from the airport to Rome was awful. Bus arrived very late, and no apology for this on arrival. The bus itself is very uncomfortable, but that wasn't too much bother as the tickets were very cheap, so didn't expect luxury. However, our driver...More

Thank AD1192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 4 weeks ago

Good evening, thank you for sharing your experience with us, it is really useful to improve our services. We will really take your feedback into consideration, therefore would be thankful if you could send us an e-mail at customerservices@terravision.eu to provide all details about what...More

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Reviewed 10 June 2018 via mobile

+30 C outside and no air conditioning. Bus is very old. No seat belts (!!!). Came 20 minutes later. Don't recommend to anyone.More

Thank Alina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 5 weeks ago

Hello, thank you very much for sharing your experience. Rome is quite a busy city, therefore sometimes our buses can be affected by traffic. We are sorry for any inconvenience occurred, but assure you that we will treasure your comment to improve our services. Please...More

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Reviewed 9 June 2018 via mobile

Prebooked Terravision coach for the 2 of us from FCO to Rome (Termini) and return. Printed the 2 sheets of paper before we went (as stated when booking). Handed the first sheet in and stowed luggage under bus. Transfer quick and comfortable. Bus not the...More

Thank k3vc4l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 4 weeks ago

Good afternoon, thank you very much for spending your time to share your pleasant experience. Your feedback is really important to us and much appreciated. We look forward to welcome you again on board our buses! Warm regards, Terravision Staff

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Reviewed 6 June 2018

No sevice, no honesty, no care for customers. Even when you pay you have no gaurantee of anything except a piece of paper that is worth less than the cost of the paper. Tell you after you get nothing that they have a no refu...More

Thank cadici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni pubbliche at Terravision, responded to this reviewResponded 7 June 2018

Good afternoon, Thanks for your message. Has a question already written to our customer service? If you could send us the email with reference to this comment so as to better understand what happened. Thanks so much. Terravision Staf

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Reviewed 4 June 2018 via mobile

If u want to lose ur airplane.. Thieves stupid service. Worst in the planet. Do not use it . They will sell tickets on the spot . Even if you bought allready your time online !! And they will not let you in. Bunch of...More

Thank Christos I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni pubbliche at Terravision, responded to this reviewResponded 7 June 2018

Dear Cristos, Thank you for writing, we apologize for the inconvenience. Could you send us an email to customerservices@terravision.eu with a copy of the ticket and all the details of what happened? In the email should also kindly refer to the comment left on TripAdvisor...More

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Reviewed 3 June 2018

Bus to Rome Termini was late. Also it was broken and was almost to be cancelled. Somehow we made it to Termini, but it was quite a risky trip. We had a return ticket too, but no surprise there, our bus was cancelled just like...More

Thank Fatu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 5 June 2018

Hi, thank you for informing us about this. We would appreciate if you could send an e-mail at customerservices@terravision.eu describing exactly what happened. Your message is really important for us to improve our services and would like to reassure you that soon new buses will...More

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Reviewed 2 June 2018 via mobile

The trip from Ciampino to Termini was fine, but even after with return ticket, the waiting queue was told to wait while we were jumped by a school group of 47!!!! We were about 10th in the real queue and were last on board, leaving...More

Thank Chassle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 5 June 2018

Thank you for your notice, it is important for us to improve our services. I will report to our logistic services. Apologise us for the inconvenience. Best regards, Terravision staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Piazza Venezia / Ancient City
If all roads lead to Rome, then they all end here.
Piazza Venezia and the Ancient City are the very
epicenter of the Eternal City. Within a 360-degree
turn, Roman history unrolls in front of you, from its
ancient beginnings to its 21st century
transformations. Whether it’s those historical
playgrounds known as the Roman and Imperial Forums, or
the side-street shops, trattorie, and churches, this
...More
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Questions & Answers
Joanne S
Yes I had the same issue. Who carries a printer with them when on holiday??? After queuing at the Termini desk with confirmation of our ticket purchases on IPAD, we were told we must get them, printed. When I asked the girl behind the counter how I could get it printed from my Ipad, she simply looked over my shoulder and called for the next customer. I eventually found a hotel where the staff suggested I simply e-mail the ticket purchase confirmation to them which they printed for me. But it transpired that Terravision were not prepared to accept the e-mail confirmation (despite all required info being quoted). Apparently we were required to log into their site to print the confirmations. I doubt whether the hotel would have allowed me to do this on their computers. Eventually had to purchase more tickets to board the bus. This is obviously a scam to force customers to pay twice To this day, I can't think what else I could possibly have done. This is obviously a scam to force customers to pay twice.
13 September 2015|
Answer
Response from glogodschild50 | Reviewed this property |
I don't think it is a scam, it is probably lack of knowledge that the technology is such now that everyone is relying on IPADs and phones. I don't when traveling to other countries. Just be prepared for the old fashion... More
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