We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Cheap, but uncomfortable. Terrible customer service. Avoid if possible.

Old-fashioned bus. No charger place or entertainment available even when you travel longer than 6... read more

Reviewed 6 days ago
Vera B
Vilnius, Lithuania
via mobile
Bus driver made me cry

18:00 pm from Barcelona to alicante on the 4th of November. One of the most horrible people I’ve... read more

Reviewed 2 weeks ago
ailish m
via mobile
Read all 400 reviews
All photos (83)
Full view
Traveller Overview
  • Excellent24%
  • Very good13%
  • Average7%
  • Poor13%
  • Terrible43%
Travellers talk about
“bus driver”(3 reviews)
“seat numbers”(2 reviews)
“hour ride”(2 reviews)
ALSA is the leading operator in the Spanish sector of passenger transport by road. With over one hundred years of experience and a vocation of continuous innovation, ALSA is integrated into The National Express Group, an international public...more
Suggested duration: < 1 hour
28037 Madrid, Spain
+34 902 42 22 42
Top Selling Tours & Activities in and around Madrid
from US$ 75.60
More Info
from US$ 14.40
More Info
from US$ 53.48
More Info
Most Helpful Positive Review
Reviewed 18 September 2016 via mobile

Very impressed with the Alsa Premium bus service from Granada to Madrid. Coach is very comfortable, heaps of leg room. Every seat has a TV monitor and we were supplied head phones straight away. Unfortunately all the movies were in Spanish with no subtitles but...More

9  Thank 67TravelBug67
Most Helpful Critical Review
Reviewed 22 August 2016 via mobile

Last night my friends and I took Alsa night bus, 86, from Porto, Portugal to Madrid, Spain. We are a group of nineteen year old female travellers. This is our first time travelling Europe and we're excited to be arriving in Spain today. However, Alsa...More

10  Thank Sophie O
Reviews (400)
Filter reviews
100 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews bus driver seat numbers hour ride min break granada punctual headphones camera works
Updating list...
1 - 10 of 100 reviews
Reviewed 6 days ago via mobile

Old-fashioned bus. No charger place or entertainment available even when you travel longer than 6 hours. Customer service is terrible. Chose Renfe trains if possible, or other mean of transport you will save your time and heatlh.

Thank Vera B
Reviewed 2 weeks ago via mobile

18:00 pm from Barcelona to alicante on the 4th of November. One of the most horrible people I’ve ever met. Was extremely rude and condescending over multiple incidents on a 9 hr busy journey. Was in floods two hours into the trip.

Thank ailish m
Reviewed 2 weeks ago

We decided not to rent a car this trip, but instead took the bus from Madrid to Granada. First of all, I can highly recommend BUSBUD. This is a fairly new website that is a clearinghouse for bus services all over the world. Take a...More

Thank beachgirlamy
Reviewed 4 weeks ago

My friends and me wanted to go to Portugal the last bank holidays, but the prices of the flights were very expensive. We took ALSA to get to Lisboa and Oporto from Madrid! The journey was great and comfortable. We chose them because of their...More

Thank XaviLuna
Reviewed 4 weeks ago

Alsa driver drove right past a group of us waiting at a bus stop. It was the last bus of the day, in a remote town, and were stranded overnight. 'Customer service' was clueless, gave us contradicting information several times, and has yet to return...More

1  Thank stroodelman
Reviewed 5 October 2018 via mobile

The bus was late and despite the fact I had purchased a ticket for me and my bike, when the bus arrived, the driver refused to take the bike because it wasn’t packed. The luggage compartment was 3/4 empty so I’ve waited for the last...More

4  Thank Sebastian C
Reviewed 4 October 2018

We were travelling from Malaga to Almeria, everything was perfectly on time. The issue is, the company's customer service line is unreachable from abroad. Luckily the staff were responding to e-mails. I personally had difficulties paying online by credit card, it was processing the payment...More

Thank Barbara S
Reviewed 25 September 2018 via mobile

Waay too expensive! No wifi! No chargers! Dirty toilet! Alsa is the worst bus company ever. Too bad that it is the only one available in Spain.

1  Thank Voyage762700
Reviewed 24 September 2018 via mobile

Barcelona to Madrid Malaga to Barcelona 1. The online payment was not working (tried thice on separate days) so had to physically go to the station to purchase a ticket, by which I missed the bus/time I wanted to travel. 2. There is no security/...More

4  Thank Adesina_AA
Reviewed 19 September 2018

Faro (Portugal) to Seville (Spain) route, 2 adults, one way. Online booking meant having to print ticket - which isn't easy when travelling. Managed that. Tried calling ALSA's main help line several times over a couple of days - no pick up. Eventually tried Facebook...More

1  Thank Allan W
View more reviews
Nearby HotelsSee all 452 nearby hotels
Silken Puerta de Madrid
916 reviews
.38 km away
Melia Avenida America
1,420 reviews
.39 km away
Elba Madrid Alcala
924 reviews
1.10 km away
Ibis budget Madrid Calle Alcala
963 reviews
1.18 km away
Nearby RestaurantsSee all 12,893 nearby restaurants
Restaurante Unus
281 reviews
.60 km away
La Tagliatella
243 reviews
1.01 km away
Restaurante Asiatico Sorgo Rojo
165 reviews
1.00 km away
Restaurante Aranda
93 reviews
.57 km away
Nearby AttractionsSee all 2,924 nearby attractions
Parque La Quinta de los Molinos
177 reviews
1.01 km away
Parque Juan Pablo II
14 reviews
1.01 km away
V de Vegas
5 reviews
1.42 km away
Questions & Answers
Ask a question
24 September 2018|
Response from ALSA_autobuses | Property representative |
Hello, we don't do Seville-Madrid, its another coach companys' route. Regards.
Google Translation
23 September 2018|
AnswerShow all 3 answers
Response from ALSA_autobuses | Property representative |
Thank you all for your comments, hope we can see you on board again soon. Regards.
Google Translation
10 August 2018|
AnswerShow all 2 answers
Response from ALSA_autobuses | Property representative |
Hello jacknjill, where exactly would you like to travel to? Regards
Google Translation