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Review Highlights
Cheap, but uncomfortable. Terrible customer service. Avoid if possible.

Old-fashioned bus. No charger place or entertainment available even when you travel longer than 6... read more

Reviewed 6 days ago
Vera B
,
Vilnius, Lithuania
via mobile
Bus driver made me cry

18:00 pm from Barcelona to alicante on the 4th of November. One of the most horrible people I’ve... read more

Reviewed 2 weeks ago
ailish m
via mobile
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Traveller Overview
  • Excellent24%
  • Very good13%
  • Average7%
  • Poor13%
  • Terrible43%
Travellers talk about
“bus driver”(3 reviews)
“seat numbers”(2 reviews)
“hour ride”(2 reviews)
About
ALSA is the leading operator in the Spanish sector of passenger transport by road. With over one hundred years of experience and a vocation of continuous innovation, ALSA is integrated into The National Express Group, an international public...more
Suggested duration: < 1 hour
Contact
28037 Madrid, Spain
Website
+34 902 42 22 42
Call
Top Selling Tours & Activities in and around Madrid
from US$ 75.60
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from US$ 14.40
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from US$ 53.48
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Most Helpful Positive Review
Reviewed 18 September 2016 via mobile

Very impressed with the Alsa Premium bus service from Granada to Madrid. Coach is very comfortable, heaps of leg room. Every seat has a TV monitor and we were supplied head phones straight away. Unfortunately all the movies were in Spanish with no subtitles but...More

9  Thank 67TravelBug67
Most Helpful Critical Review
Reviewed 22 August 2016 via mobile

Last night my friends and I took Alsa night bus, 86, from Porto, Portugal to Madrid, Spain. We are a group of nineteen year old female travellers. This is our first time travelling Europe and we're excited to be arriving in Spain today. However, Alsa...More

10  Thank Sophie O
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Reviewed 6 days ago via mobile

Old-fashioned bus. No charger place or entertainment available even when you travel longer than 6 hours. Customer service is terrible. Chose Renfe trains if possible, or other mean of transport you will save your time and heatlh.

Thank Vera B
Reviewed 2 weeks ago via mobile

18:00 pm from Barcelona to alicante on the 4th of November. One of the most horrible people I’ve ever met. Was extremely rude and condescending over multiple incidents on a 9 hr busy journey. Was in floods two hours into the trip.

Thank ailish m
Reviewed 2 weeks ago

We decided not to rent a car this trip, but instead took the bus from Madrid to Granada. First of all, I can highly recommend BUSBUD. This is a fairly new website that is a clearinghouse for bus services all over the world. Take a...More

Thank beachgirlamy
Reviewed 4 weeks ago

My friends and me wanted to go to Portugal the last bank holidays, but the prices of the flights were very expensive. We took ALSA to get to Lisboa and Oporto from Madrid! The journey was great and comfortable. We chose them because of their...More

Thank XaviLuna
Reviewed 4 weeks ago

Alsa driver drove right past a group of us waiting at a bus stop. It was the last bus of the day, in a remote town, and were stranded overnight. 'Customer service' was clueless, gave us contradicting information several times, and has yet to return...More

1  Thank stroodelman
Reviewed 5 October 2018 via mobile

The bus was late and despite the fact I had purchased a ticket for me and my bike, when the bus arrived, the driver refused to take the bike because it wasn’t packed. The luggage compartment was 3/4 empty so I’ve waited for the last...More

4  Thank Sebastian C
Reviewed 4 October 2018

We were travelling from Malaga to Almeria, everything was perfectly on time. The issue is, the company's customer service line is unreachable from abroad. Luckily the staff were responding to e-mails. I personally had difficulties paying online by credit card, it was processing the payment...More

Thank Barbara S
Reviewed 25 September 2018 via mobile

Waay too expensive! No wifi! No chargers! Dirty toilet! Alsa is the worst bus company ever. Too bad that it is the only one available in Spain.

1  Thank Voyage762700
Reviewed 24 September 2018 via mobile

Barcelona to Madrid Malaga to Barcelona 1. The online payment was not working (tried thice on separate days) so had to physically go to the station to purchase a ticket, by which I missed the bus/time I wanted to travel. 2. There is no security/...More

4  Thank Adesina_AA
Reviewed 19 September 2018

Faro (Portugal) to Seville (Spain) route, 2 adults, one way. Online booking meant having to print ticket - which isn't easy when travelling. Managed that. Tried calling ALSA's main help line several times over a couple of days - no pick up. Eventually tried Facebook...More

1  Thank Allan W
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Questions & Answers
Ask a question
gpf6
24 September 2018|
Answer
Response from ALSA_autobuses | Property representative |
Hello, we don't do Seville-Madrid, its another coach companys' route. Regards.
1
Vote
Google Translation
Cosmopolitan595683
23 September 2018|
AnswerShow all 3 answers
Response from ALSA_autobuses | Property representative |
Thank you all for your comments, hope we can see you on board again soon. Regards.
0
Votes
Google Translation
jacknjilltown
10 August 2018|
AnswerShow all 2 answers
Response from ALSA_autobuses | Property representative |
Hello jacknjill, where exactly would you like to travel to? Regards
0
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Google Translation