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Madrid City Tour

#129 of 341 Tours in Madrid
Open Now: 9:00 AM - 10:00 PM
Open today: 9:00 AM - 10:00 PM

Madrid City Tour
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Traveller Overview
  • Excellent36%
  • Very good31%
  • Average14%
  • Poor9%
  • Terrible10%
Travellers talk about
“day pass”(40 reviews)
“hop on hop”(36 reviews)
About
Madrid City Tour is the touristic bus to discover the history and emblematic monuments of Madrid. Our 'Hop on & Hop off'bus service will take you to the most important places and you will be able to stop and get on again as many times as you wish...more
Open Now
Hours Today: 9:00 AM - 10:00 PM
See all hours
Suggested duration: 1-2 hours
Contact
Calle Felipe IV s/n, 28014 Madrid, Spain
Paseo del Prado
Website
+34 902 02 47 58
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Reviews (1,039)
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LanguageEnglish
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All reviews day pass hop on hop historic route different languages sound quality english commentary your bearings night tour big city puerta del sol audio tour prado museum plaza mayor earphones sights euros commentry
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1 - 10 of 383 reviews
Reviewed 3 days ago via mobile

Horrible service, crowded, awful customer service. I feel like crying after wasting 22 Euros on this.

Date of experience: December 2018
Thank AndreaN3082
Reviewed 1 week ago via mobile

The bus finally comes. We get on and the extremely rude staff meets us. No kindness or courtesy, just instructions like we were in the army. Then you find a seat where the guide is not out of order. We get our earphones. It seems...More

Date of experience: December 2018
Thank thewkxar
Reviewed 1 week ago

We paid 26 Euro to use the bus over 2 days and probably spent less than 2 hours on one. When we tried to use it on the second day we discovered they don’t start running until about 10 and we’d have to wait 45...More

Date of experience: December 2018
Thank garroch59
Reviewed 2 weeks ago

Lots of roadworks in the city centre, so the tours took longer. Well worth doing both modern and historical trips, as this is a cheaper deal and it means you will see all of Madrid. This gave us a great sense of direction and enabled...More

Date of experience: October 2018
Thank NatalieCarnoustie
Reviewed 3 weeks ago via mobile

The buses are frequent. I never had to wait more than 10 minutes. The bus takes me to areas I otherwise wouldn't go to. It's a good way to see the whole city in just a little over an hour. The audio guide is interesting...More

Date of experience: November 2018
Thank justinehsu
Reviewed 3 weeks ago

After a couple of positive experiences on this type of tour we decided to try the Madrid version. I wish we hadn't bothered - it's actually a lacklustre copy of the professional city sightseeing tours you find in other big cities. Not enough buses, now...More

Date of experience: November 2018
Thank Mactavish58
Antonio B, Gerente at Madrid City Tour, responded to this reviewResponded 3 weeks ago

Dear client, Thank you for dedicating time in writing a review about Madrid City Tour, We regret that you did not get a positive experience with our tourist bus service. We do have a larger number of buses that allows us to maintain a bus...More

Reviewed 4 weeks ago via mobile

I was really looking forward to this bus tour. Booked the tickets online for a good price. So far so good. Got on the bus, headphone socket not working, moved seat to working socket. Commentary not very good with little information of sights. Got off...More

Date of experience: November 2018
Thank Jerry S
Antonio B, Gerente at Madrid City Tour, responded to this reviewResponded 4 weeks ago

Dear client, Firstly, thank you for dedicating time in writing a review about Madrid City Tour. We apologise if you did not get a positive experience. Regarding to the audio, our buses are frequently inspected in order to make sure that detect and repair any...More

Reviewed 3 November 2018 via mobile

The whole experience was poor. It stops close to the attractions. That’s all the positive feedback I can give. The staff onboard and at the kiosk outside Prado were rude and unhelpful, but especially so on the bus. The ticket guys just kept ramming people...More

Date of experience: November 2018
Thank jdmlm
Antonio B, Gerente at Madrid City Tour, responded to this reviewResponded 8 November 2018

Dear client, Thank you for your feedback. Your comments will help us to maintain and improve our service standards. We regret that you consider that our staff was unhelpful. We are especially concerned about to the episode with the driver, since our service is offered...More

Reviewed 27 October 2018 via mobile

Not in Hebrew but A high frequency of travel, except for the Retiro Park station, is always crowded there. Price is a bit expensiveMore

Date of experience: October 2018
Thank KRphoto1
Antonio B, Gerente at Madrid City Tour, responded to this reviewResponded 31 October 2018

Dear client, Thank you for dedicating time in writing this review. The audio guide of Madrid City Tour is available in 14 languages, unfortunatelly Hebrew is not one of them. We will consider your review in case of making modifications. By the other hand, maintaining...More

Reviewed 26 October 2018

It's a good way to get a trip around the city, but the tour is either too fast or very slow. When it's too fast you can't see the attraction while the commentary is on, and when too slow it's way ahead of where you...More

Date of experience: October 2018
Thank Lexi_7
Antonio B, Gerente at Madrid City Tour, responded to this reviewResponded 31 October 2018

Dear client, Thank you for your review. We are glad you chose our tourist bus service during your trip, your review will help us to improve our service standards. We regret that you considered that the tour was fast at times, we offer the hop-on...More

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Nearby
Paseo del Prado
The area around the elegant Paseo del Prado boulevard
is much-visited by both locals and tourists. The
world-famous Prado, the Reina Sofia, and the
Thyssen-Bornemisza museums form a triangle of art and
culture that spans this grand and beautiful avenue. On
weekdays, the Prado Museum opens its doors for free
after-work hours, drawing a diverse and excited queue
of art lovers that wraps around the block. Palacio de
...More
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Questions & Answers
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Alexander L
22 June 2018|
AnswerShow all 6 answers
Response from Antonio B | Property representative |
Dear client, You can buy your tickets on the bus, without any problem. You can pay in cash or with a credit card! We wish you a nice stay in Madrid! Kind regards,
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beckysM9784PB
6 October 2017|
AnswerShow all 9 answers
Response from lvtraveler0389 | Reviewed this property |
we were in Madrid in june and the city is quite populated and the traffic was quite busy. although the cabs can move from lane to lane and make pretty good time from one destination to another, the hop-on/hop-off bus seemed... More
1
Vote
SimaoV1
23 April 2017|
Answer
Response from Antonio B | Property representative |
Dear Simao, Stop No. 7 of our modern Madrid route is Santiago Bernabéu. You can check all the information about our routes on our website madrid-citytour itineraries city tour. Thank you for trusting us. Kind... More
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