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Review Highlights
Customer unfriendly & unprofessional management of DIR

After having gone to the hospital I could not sport so had to cancel. Did this by email in English... read more

Reviewed 10 January 2018
NicolineinSpain
,
Barcelona, Spain
DIR STEALING FROM YOU, TERRIBLE CUSTOMER SERVICE

The WORST customer service ever, they are stealing your money, filled up complaint letter after... read more

Reviewed 3 May 2017
DavidMitchell67
,
London, United Kingdom
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Traveller Overview
  • Excellent3%
  • Very good3%
  • Average6%
  • Poor16%
  • Terrible72%
10 Jan 2018
“Customer unfriendly & unprofessional management of DIR”
3 May 2017
“DIR STEALING FROM YOU, TERRIBLE CUSTOMER SERVICE”
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Ganduxer 25-27, 08021 Barcelona, Spain
Website
+34 932 02 22 02
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Reviewed 10 January 2018

After having gone to the hospital I could not sport so had to cancel. Did this by email in English followed before deadline. No response so sent 2 mails (partly English/Spanish) after that without response. Only new emails in Catalan that had nothing to do...More

Thank NicolineinSpain
Reviewed 3 May 2017

The WORST customer service ever, they are stealing your money, filled up complaint letter after there vending machine stole my money, never a reply, they tell you it is not their machine, sorry.. pls look at the picture!!! really? so in case you break your...More

3  Thank DavidMitchell67
Reviewed 19 June 2016 via mobile

They have the worst possible customer service, the staff doesn't want to work apparently, which might be a cultural thing or just a DiR thing. There's always a "no" or "you can't" or "we can't" from their staff, and believe me when I tell that...More

2  Thank Rafa G
Reviewed 4 April 2016

Lower level staff were very nice and gym was reasonably nice. Management however is not to be trusted. Shameless rip-off.

3  Thank Matt C
Reviewed 20 March 2015

The facilities are pretty nice actually. And they have one month membership available without a contract. And the management was nice too, right up to the point where I paid the membership fee. After that they were less helpful. Turns out that they had told...More

11  Thank GringoPieGrande
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