Oli`s Schnitzstube
Oli`s Schnitzstube
4.5

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles191 reviews
Excellent
139
Very good
23
Average
8
Poor
6
Terrible
15

Road177896
1 contribution
5.0 of 5 bubbles
Apr 2024 • Friends
Best place and personal touch from Oli. Clocks are fully customised. They will assist to ship the clocks all over the world.
Written 19 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

glenmann
Montville, NJ18 contributions
5.0 of 5 bubbles
Jul 2023 • Family
Gerald Burger is the best Clock designer right next door to his ex son in law Ollie1 Ollie learned the craft and has beautiful clocks but after walking next door and meeting Gerald it was a no brainer ! Kuckucksuhren located next door would be perfect for a clock buyer to check out after Ollies because they make different design clocks but both are top notch above all the rest of the shops , Going down the hill to 1000 clocks or many of the other shops have many clocks that are just places that sell them , they don't make them their ! The 2 shops to the right of the entrance to the falls should be the last shops you go to after seeing all the rest ! If you don't find it in Ollies or Gerald bergers Kuckucksuhren , then they can,t help you ! Go there with a price range in mind because the clock places down below by house of 1000 clocks have authentic black forest clocks but also carry cheap chinese clocks for the tourists that like to bring home a small battery operated cuckoo clock that you can buy at home , no need to travel there for that so don't waste your money , make Shure it says made in Germany and the parts are hand carved not plastic !
Hope this helps people thinking about buying a clock make the right choice!
Written 8 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Diana V
5 contributions
5.0 of 5 bubbles
Jul 2023 • Solo
I ordered a customized clock, completely online, from the US. Oli responded very quickly, answered all questions. I had never visited the shop only read a lot of reviews and followed him as much as I could online.
From the time it was shipped it took about 4 months to reach TX. The clock got hung up in US customs for more than 2 months.
The instructions were multilingual, and easy to understand. I was able to hang the clock and get it running by myself.
It is beautiful! Definitely recommend without hesitation!
Written 29 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie J
Denver, CO6 contributions
2.0 of 5 bubbles
May 2023 • Solo
I did not like the owner - Olli - at all. He was very pushy and talked bad about all the other clock makers in town. He only represents his own clocks and does not have a big variety because of that. If you go to any other shops you are presented with a selection of all clock makers. I recommend visiting other shops as well before buying anything here. Otherwise you might be disappointed later.
Written 29 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

staceyo8812
Fort Saskatchewan, Canada76 contributions
2.0 of 5 bubbles
May 2022 • Couples
First, I want to start off by saying that the clock is a work of art and very beautiful and detailed. I am very happy with the quality of the piece I received. The reason for the poor review is the events that occurred for me to finally receive the clock.

I visited Oli’s on May 7, 2022 at which time I selected the clock, all the details, stains etc. I paid 822 euros (approximately $1200 CAD). I was told it would take about 2 months for the clock to be constructed and up to 1 month for shipping. With that timeline I should have received the clock anytime around the beginning of August. On August 12 I emailed and inquired about the status. I was told it was ready for shipping and it did in fact ship on August 22, 2022 so 5 weeks after the time it should have shipped. I was ok with this small delay but here is where things so wrong.

On September 8, 2022 I notice from the tracking number provided that the clock cleared customs in New York, USA….I do not live in the United States. I live in Canada and very clearly wrote CANADA in capital letters on the order form. When I contacted Oli regarding the possible problem he told me to wait and it should make it to me. When it had not moved for nearly a month (October 12) I again emailed him and asked that the clock be remade and reshipped as the error was on their part or to refund my money.

Oli said he would remake it and I was informed it would take a while since they were “busy”. Since this was their error I would have expected to be placed at the top of the queue and not back at the bottom. November 29, 2022 I checked in to see the progress and was told that the clock was carved and waiting for assembly. December 28, 2022 I checked in again on the progress and was AGAIN told it was carved and waiting for assembly and would ship beginning to mid-January – this is now 3 months from the second time the clock was to be constructed. On January 24, 2023 I asked for a refund and this was now outrageous. Oli responded that it would ship the following week and would be shipped “premium – fastest way possible”. I let Oli know if it did not ship by February 3, 2023 I would just follow up with my credit card company as I was done with this garbage.

Low and behold it shipped on February 3, 2023. There was no express shipping for the inconvenience – I then waited another month for it to be shipped via boat and it finally arrived on March 6, 2023.

Here are my major concerns:

1. I understand no one is perfect and that mistakes happen but when they shipped the first clock to the wrong country I would have expected better service and not wait an additional 3 months for a second clock.
2. I did not wait an additional 3 months. I waited an additional 5 MONTHS! It was excuse and delay after excuse and delay. They did not care that I had waited 10 months for this clock that I spend a large sum of money on nor did they care if I ever got it. I think they were hoping I would just give up.
3. I had to constantly follow-up and email over and over again and babysit this purchase.

I am happy with the clock but I am not sure the process and ordeal I went through to get it was worth it.
Written 29 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Peter S
1 contribution
5.0 of 5 bubbles
Mar 2023 • Business
Owner is a true clock master. He taught us about the intricacies of the clocks he made and how to better spot actual hand carved clocks. After this conversation we could tell how his are on a different level to his competitors. We highly recommend at least viewing his store and having a conversation with him.
Written 27 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rich N
Bay Village, OH16 contributions
5.0 of 5 bubbles
Jul 2022
We had a great experience at Oli's. I had wanted a custom cuckoo clock for many years and based on the great reviews, we traveled to Oli's shop in Triberg. We spent a lot of time at Oli's discussing all the options (different clock models, stains and customizing of the figures). Our clock was able to incorporate figurines of our children represented. I was delighted when the finished clock arrived in the USA. It was also very well packaged for the long journey. If you are looking for an amazing clock - this is the place to go! Triberg is also a nice town to visit for a day.
Written 13 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jim M
Reedley, CA1 contribution
5.0 of 5 bubbles
Jun 2022
First of all, wonderfully crafted clocks. Mine arrived after 8 weeks and shipping time, as Oli told me. Shipping can vary a lot I read; US customs can hold things up.
I have to laugh at the few people who give bad reviews mainly because they are butt-hurt about poor customer service, or more specifically, rudeness. We Americans are used to having our asses kissed by servers and salespeople. Europeans, Germans in particular, aren't likely going to meet your customer service expectations. Embrace the culture and you'll have a better experience. And by the way ... I found Oli and his sales associate to be delightful, not American, but delightfully German.
Let me end with more about my clock. It arrived well-packaged, with instructions and in perfect working working condition. It is apparent in the packaging details that Oli and crew take the time to protect their artwork. I'm sure there are a few other clock makers out there that deserve their kudos as well, but Oli's place is top notch.
Written 7 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

pmurphy67
Minnesota72 contributions
5.0 of 5 bubbles
Aug 2022
Wow,
Lots to look at here, the clocks are of unreal, handmade quality. If you are in doubt you wont be after the kind ladies working here show you the ins and outs of the industry and how to tell yourself all the details that matter. many other carvings too, including really nice German Christmas pyramids and nativity scenes. I could buy a lot of things here..
Written 3 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sandy O
Sauk City, WI1,196 contributions
5.0 of 5 bubbles
Jul 2022
We came here with my sister who knew she was going to buy a clock from one of the six master carvers in the region. The person who greeted us gave us a tour and told us how to tell authentic handmade clocks from manufactured ones. She answered all of our questions. We decided to purchase a clock. Good luck choosing. They are all beautiful and you will spend a lot of time going back and forth comparing! We took the weights with us on the plane to save shipping costs. The clocks take up to 3 months we were told. We were surprised when ours arrived in about 5 weeks. (It sat in Frankfort for 5 days and New York for another 5 or 6).
Written 30 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Oli`s Schnitzstube - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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