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Traveller Overview
  • Excellent31%
  • Very good9%
  • Average4%
  • Poor7%
  • Terrible49%
15 Jul 2018
“Guided tour through the Louvre”
4 days ago
“Good tour! Great tour guide ”
About
We offer to tour operators, group travel organizers, OTA and travel agencies a wide range of inbound tourism services in Europe. Our DMC develops creative and innovative itineraries without losing tracks of your wishes and budget. From tailor-made...more
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| Shared Offices, 75001 Paris, France
Louvre / Palais-Royal
Website
+33 1 80 89 48 29
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Reviews (115)
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1 - 10 of 97 reviews
Reviewed 4 days ago via mobile

Booked the Paris in 1 day tour via Expedia.ca. We enjoyed the tour, we saw the Eiffel Tower, did a river cruise, saw Norte dame and the louvre. The tour guide was very friendly and helpful. She was very knowledgeable about the Norte dame cathedral...More

Date of experience: December 2018
Thank Cara M
Reviewed 2 weeks ago via mobile

Our tour-guide was not a real guide. At least he didn't act so. He had a super silent voice. The stories he told had the same value like a one pager. A first cozple left the tour after some minutes. We gave him a second...More

Thank Rolaend
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 1 week ago

Dear Sir/Madame, We are sorry that you had this experience. Thank you for your feedback, it is important to us in order to improve our service and quality. Can you please provide us with your booking number. So we can check with the guide and...More

Reviewed 5 November 2018

The tour guide was prompt. informative, and very personal. This guided tour was valuable in gaining historical information.

Date of experience: October 2018
Thank vincentsE6041PA
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Thank you Vincent, We glad that you liked our tour. We hope to see soon.

Reviewed 1 November 2018

We had just got to Paris and didn't plan much on this travel day. This ended up being a great guided tour. Christina was very high energy, very caring of her group and quite knowledgeable on Notre-Dame. After we assembled in front of the cafe,...More

Date of experience: October 2018
Thank gmcvchicago
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Dear Greg, Thank you for your feedback. We are glad that you had a good time with us. We hope to see you soon :)

Reviewed 27 October 2018

I read previously that this company had issues with not showing up on agreed time to start tour. She came almost an hour late and unprepared . Because of the tardiness we were unable to view the entire Cathedral as we were scheduled for another...More

Date of experience: October 2018
1  Thank GlobeTrotting235364
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Dear Sir/Madame, We are sorry that you had this experience. Thank you for your feedback, it is important to us in order to improve our service and quality. Can you please provide me with your booking number. So we can check with the guide and...More

Reviewed 22 October 2018

We travel to Nice back in 2014 and 2015 and we had all time a walk along the Promenade des Anglais,which is an unique place to walk and relax--Is where celebrities from around the world left down their foot print,down is the beach ...a place...More

Date of experience: December 2017
Thank Dora M
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Dear Dora, Thank you for your review. It is important to us your satisfaction. We hope to see you again.

Reviewed 18 October 2018

My Daughter & I booked the Best of Paris 1 Day Eiffel Tower & Cruise & Louvre & Notre Dame Tour on-line through Viator. The first half of the tour, including the Eiffel Tower and Seine River Cruise went well. After lunch, we received tickets...More

Date of experience: October 2018
Thank Mary H
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Dear Mary, We are sorry that you had this experience. Thank you for your feedback, it is important to us in order to improve our services and qualities. Can you please provide us with your booking number. So we can check with the guide and...More

Reviewed 17 October 2018 via mobile

Don’t waste your time or money on this one. The tickets you buy here do not get you into the Louvre; they’re only tickets for the non-existent guide who has the actual tickets to get into the Louvre. Our tour guide never showed up at...More

Thank Aaron S
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Dear Aaron, We are sorry that you had this experience. Thank you for your feedback, it is important to us in order to improve our services and qualities. If it is as what you said that the guide took the rest of the group then,...More

Reviewed 17 October 2018

Guide was late clamed it was Paris Marathon. 20 people waited 45 mins and when she arrived she was looking for headsets for everyone. One battery was flat so the turist was left without any device. The party was not allowed to use fast line...More

Date of experience: October 2018
Thank Lasse H
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Dear Lasse, We are sorry that you had this experience. Thank you for your feedback, it is important to us in order to improve our services and qualities. Can you please provide us with your booking number to know more about what happened exactly that...More

Reviewed 16 October 2018

We gathered early at the nearby Henry IV statue, a crowd of about 25. Our guide Georgia introduced herself to everyone individually. This lady was simply wonderful. Over the next two hours, the history just flowed with such animation and energy. Questions were answered with...More

Date of experience: September 2018
Thank Susan C
CustomerServiceUTG, Responsable relations clients at Universal Tour Guide, responded to this reviewResponded 4 weeks ago

Dear Susan, Thank you for your feedback. We are happy to hear that your tour was good and you liked our guide Georrgia. We hope to see you soon.

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Nearby
Louvre / Palais-Royal
From the majestic Louvre to the regal Palais-Royal,
this neighbourhood oozes luxury. The grand arches
along Rue de Rivoli are shadowed by mosaics in front
of decorated vitrines and hotels. Place Vendôme is
lined with the world’s best jewelers and their
glittering window displays. Every other establishment
has someone to open the door for you or park your car.
You can spend hours gazing at its haute couture shops
...More
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