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Lancaster Canal Cruises & Waterbus

Aldcliffe Road, Lancaster LA1 1AZ, England
+44 1524 389410
Website
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Review Highlights
Terrible !

I really hate the idea of leaving a negative review but I feel very strongly about my experience on... read more

Reviewed 2 days ago
paulandsuerus
,
north england
via mobile
Lovely afternoon

My mam and I booked the Lancaster afternoon tea canal cruise as we were going to Lancaster for the... read more

Reviewed 4 weeks ago
MaisieMooD
,
cumbria
via mobile
Read all 35 reviews
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Lancaster Canal Boats is a fun, unique, multi award winning business that goes the extra mile for every one of our guests! Our Summer season operates from Lancaster between May & October, we operate upto 3 Lune Aqueduct Cruises per day on a Tues, Wed & Thurs with Thursdays August operating our Lancaster to Carnforth Waterbus Service - all departing from Opposite the Waterwitch in Lancaster, then Saturdays & Sundays we operate our weekend Service from Barton Grange Garden Centre in Garstang. With various cruises available from a leisurely 1 1/4 hours barton grange cruise, 1 3/4 hours award winning Lune Aqueduct Cruises to fun lively ABBA, Motown, Rock & Roll and Buble party nights coupled with our fantastic santa specials, mothers & fathers day cruises and private hire of our vessel...we really do have something for everyone!!
  • Excellent57%
  • Very good22%
  • Average8%
  • Poor2%
  • Terrible11%
Travellers talk about
Open Now
All hours
Hours Today: 10:00 - 22:30
LOCATION
Aldcliffe Road, Lancaster LA1 1AZ, England
CONTACT
Website
+44 1524 389410
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Reviews (35)
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1 - 10 of 35 reviews

Reviewed 2 days ago via mobile

I really hate the idea of leaving a negative review but I feel very strongly about my experience on the party trip I went on Firstly the food was dire a very expensive buffet was paid for but it was very low quality , I...More

Thank paulandsuerus
Reviewed 4 weeks ago via mobile

My mam and I booked the Lancaster afternoon tea canal cruise as we were going to Lancaster for the day. We were given a friendly welcome and shown to our table. The boat was nice and was clean. The cruise itself was nice and the...More

Thank MaisieMooD
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 3 weeks ago

Thank you for your lovely review and apologies once again for the mix up with sandwiches! So glad the extra prosecco & cakes made up for it though and we hope to see you on board again soon!

Reviewed 21 June 2017 via mobile

We were with a group of very elderly ladies and gentlemen the staff helped everyone made sure we were all safe on board . The fish and chip lunch was excellent served with tea great I would do this again we also had a bus...More

Thank PEdmonds
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 22 June 2017

Thank you for your lovely review! We are glad you enjoyed your fish & chip cruise with us! We hope to see you on board again soon!!

Reviewed 18 June 2017

We pre booked over the phone with no problems and arrived in plenty of time. Boarding was easy, there was a pre booked coach party booked on the same trip but we was allowed to board before them. The trip was delightful, polite staff and...More

1  Thank 860Daydreamer
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 20 June 2017

Thank you for your review. We are glad you enjoyed your cruise with us and we hope to see you on board again soon.

Reviewed 25 May 2017

I telephoned to try & book a canal trip & was advised to go there for approx 2pm as online bookings where closed!!!! So that is what we did. When i asked the lady on the boat if it was the canal trip & she...More

Thank Hugiewoogie2
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 27 May 2017

Thank you for your review and im sorry you chose not to join us for the cruise. The "rugby scrum" you refer too was a coach trip that were joining us from a well known national coach provider and all guests were aged 60+ so...More

Reviewed 19 May 2017 via mobile

Booked this for a surprise family bday treat for my mum, absolutely fabulous cruise with the lovely mark as our host/historian. Mark was very friendly and welcoming and very funny, the food was lovely and fresh with a nice glass of bubbly to ride along...More

1  Thank JoanneHarrison
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 21 May 2017

Thank you for your lovely review. We hope to see you on board again soon.

Reviewed 3 May 2017

We were disappointed to turn up and find out that the Lune Aqueduct trip, for which we had a ticket, did not exist due to a computer error. However, the staff were very helpful and apologetic and we were offered seats on an equivalent trip...More

Thank exYorkie148
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 5 May 2017

Thank you for your review and once again sincere apologies for they system error it was a change over of booking systems that caused a glitch that we have now rectified. We are glad you enjoyed your trip and we will pass on your comments...More

Reviewed 29 April 2017

The north bound cruse, from Lancaster to Carnforth, is full of interesting sights, most of all, the Lune Aquiduct. The south bound, from Lancaster to Barton. Is very beautiful.

Thank Jean761
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 1 May 2017

Thank you for your review! We are happy to hear that you enjoyed our 2 day cruise! We will hopefully see you on boatd again soon!

Reviewed 17 September 2016 via mobile

Went on this canal cruise last night not really knowing what to expect as im not really a sailor. Disaterous start to the evening as we all got stuck in traffic due to accidents. Hopefully no one was hurt. The lady running the cruise had...More

1  Thank Jill A
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 18 September 2016

Thank you for your lovely review! We are glad to hear you enjoyed your evening on board with us! We always take contact numbers for this sort of situation as we always like to make sure that everyone who is booked with us sails with...More

Reviewed 6 September 2016

Let me start by stating that I have never had to write a bad review and hopefully I will never have to again. We were part of a full 52 seat coach trip that booked a full day fish and chip cruise, WE booked the...More

7  Thank userpds
LCBoats, Manager at Lancaster Canal Cruises & Waterbus, responded to this reviewResponded 8 September 2016

Thank you for your review!! Firstly we need to point out that all our cruises are run with the highest of professionalism by all our staff and we have even won awards for our customer service so after invesigation to your claims then we managed...More

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Ask a question
Questions & Answers
Hannah N
27 June 2016|
AnswerShow all 2 answers
Response from rahrah700 | Property representative |
Hi yes we provide an ashtray on the back of the boat with our boatmaster
1
Vote
DenB5
11 August 2015|
AnswerShow all 2 answers
Response from rahrah700 | Property representative |
Thank you for your question. We did used to operate the cruises from the waterwitch at weekends however there was little or no interest in them so we stopped running them which is why we operate them now from barton grange... More
0
Votes
daveruane
11 April 2015|
Answer
Response from rahrah700 | Property representative |
Hi im afraid our 2015 season does not start until 5th May 2015. Details of all our cruises & timetable can be found on our website.
0
Votes