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Review Highlights
Just ok

Recently visited here with a group of friends as a birthday treat. (We go to different spas every... read more

Reviewed 13 October 2018
Ross-on-Wye, United Kingdom
via mobile
Afternoon tea & spa treatment

Had the most amazing facial, head & shoulder massage & manicure . Holly was lovely & very attentive... read more

Reviewed 9 April 2017
Vicky E
Worcester, United Kingdom
Read all 52 reviews
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Traveller Overview
  • Excellent64%
  • Very good13%
  • Average13%
  • Poor7%
  • Terrible3%
13 Oct 2018
“Just ok ”
18 Jun 2017
“Terrible booking system”
Suggested duration: 1-2 hours
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Puckrup | Hilton Puckrup Hall Hotel, Tewkesbury GL20 6EL, England
+44 1684 296200
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1 - 10 of 52 reviews
Reviewed 13 October 2018 via mobile

Recently visited here with a group of friends as a birthday treat. (We go to different spas every couple of months so have tried a few ) When you arrive you think because it’s a Hilton the standards should be high unfortunately not the case....More

Date of experience: October 2018
Thank helenminnie
Reviewed 18 June 2017

Tried to book a spa experience as a gift I had given a friend. I had to phone the switch board of the hotel to be put through to the spa I made 7 calls and left 2 answer phone messages. Just over a day...More

Date of experience: June 2017
1  Thank jennifersmith1969
Reviewed 9 April 2017

Had the most amazing facial, head & shoulder massage & manicure . Holly was lovely & very attentive . I felt very relaxed and looked after. Sian on spa reception was very professional & helpful answering all our questions.Before our treatments we had afternoon tea...More

Date of experience: April 2017
2  Thank Vicky E
Reviewed 8 September 2016

Great massage but pool was busy for nearly 2 hours with classes, so there was no use paying the extra £5 to use the facilities. Which used to be included. So probably will not be back s other spas include pool use etc, and are...More

Date of experience: August 2016
Thank spaaggett
Reviewed 29 August 2016

Lovely back massage from Holly who was lovely and friendly. You can tell the spa is separate from the hotel as the hotel is terrible and the spa is great. I felt relaxed after my massage and the products used were gorgeous. Thanks Holly!

Date of experience: August 2016
Thank jessie_rabbit89
Reviewed 15 March 2016

Having had a very bad few months a friend suggested we had a relaxing spa day so was really looking forward to this. We couldn't book treatments at the same time so I waited in the really cheerless chill out room, , complete with tatty...More

Date of experience: March 2016
1  Thank Añn P
Reviewed 8 March 2016 via mobile

My fiancée had booked a spa day for my 30th birthday on 5th March. Everything was paid up front and the appointment was confirmed the day before. At 9am on the day of my birthday we received a call to say that someone hadn't turned...More

Date of experience: March 2016
3  Thank Catherine H
Reviewed 25 January 2016

Visited here on Saturday 23rd January with a group of 6 friends. We had booked a package which included a choice of 2 beauty treatments from a selection of 5 together with an afternoon tea for £40 each. On arrival we were asked to complete...More

Date of experience: January 2016
Thank 537Lorraine
Reviewed 8 April 2015

I was hoping for a full 55 minute Schmoo Stone Massage at The Escape Spa, Puckrup. It was average and nothing like a Stone Massage I have experienced in the past. The therapist could talk for England, therefore, relaxation wasn't on the agenda. The massage...More

Thank suzilacey
Reviewed 22 July 2014 via mobile

Booked a last minute spa day with a friend. We didn't manage to get in for the light lunch . Arrive and greeted by very friendly staff and shown around facilities. The massage and facial we had were very relaxing and respectful with a relaxed...More

4  Thank Jenny626
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