We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
Lovely relaxing spa with high quality afternoon tea and excellent massage

We really enjoyed our spa day and found it very relaxing. The staff are very friendly and... read more

Reviewed 1 week ago
JulesbSouthLondon
,
South London
Rip off price for water!!

All the staff were friendly and welcoming when my daughter and myself arrived for a spa day. There... read more

Reviewed 4 weeks ago
Pauline S
,
London, United Kingdom
Read all 331 reviews
59
All photos (59)
Full view
Traveller Overview
  • Excellent55%
  • Very good20%
  • Average12%
  • Poor8%
  • Terrible5%
Travellers talk about
“afternoon tea”(29 reviews)
“hot tub”(20 reviews)
“champagne bar”(16 reviews)
About
Local Weather
Powered by Weather Underground
20°
10°
Jul
20°
11°
Aug
17°
Sep
Contact
Turners Hill, Crawley RH10 4QD, England
Website
+44 1342 714914
Reviews (331)
Filter reviews
329 results
Traveller rating
174
68
43
28
16
Traveller type
Time of year
LanguageEnglish
174
68
43
28
16
Show reviews that mention
All reviewsafternoon teahot tubchampagne barfull body massagebeautiful hotelchanging roomsoutdoor jacuzzisteam roomstayed hererelaxation roomfood was lovelyroom servicespecial occasiongarden suiteon arrivaltreatment timesenjoyed our stay
FilterEnglish
Updating list...
1 - 10 of 329 reviews
Reviewed 5 days ago via mobile

I had such high hopes for this day out, took the other half there for our anniversary. We arrived at 12:00 as booked, it wasn’t until 2pm that we had a drink... I relate a spa day to being pampered... that to me means being...More

Thank XaviC1980
Reviewed 1 week ago

We really enjoyed our spa day and found it very relaxing. The staff are very friendly and professional and were very attentive. When we arrived the receptionist showed us around the complex and explained everything which I thought was a nice touch. We would rate...More

Thank JulesbSouthLondon
Reviewed 2 weeks ago via mobile

Mum and I tried the Alexander House Spa for my birthday and it certainly impressed! We bought one of their spa day packages and treated ourselves to 4 hours of treatments. The staff were very welcoming and attentive from the start. We were shown all...More

Thank PipStaff
Reviewed 2 weeks ago via mobile

I was lucky enough to be taken to Alexander House as a birthday treat and I must say how impressed I was. The hotel was perfect and the spa was amazing! The staff were amazing and very attentive. I had a full body massage which...More

Thank Claire C
Reviewed 3 weeks ago via mobile

Spent £200 on a special spa day treat for a friend’s Birthday. Came away disappointed and feeling slightly ripped off. I find it surprising that the spa has been awarded 5 stars as this does not reflect in the experience we had. The lunch was...More

1  Thank emms417
Reviewed 3 weeks ago via mobile

This place has an unbelievable setting and grounds only to be completely let down by shocking service and attention to detail. 2 stars is being generous only because of the surroundings and I would highly recommend that people avoid this place like the plague for...More

Thank Robert T
Reviewed 3 weeks ago via mobile

This was our 6th visit over the last 6 years. We were a bit disappointed last time we visited but hoped it was a “one off”. Today we were really sorry we gave them another chance. A very large number of the lockers are faulty....More

Thank Brenda T
Reviewed 4 weeks ago

All the staff were friendly and welcoming when my daughter and myself arrived for a spa day. There was tea and coffee available before you went down to the spa. We enjoyed the pool, steam room, sauna and jacuzzis.The changing area was clean and tidy...More

Thank Pauline S
Reviewed 31 May 2018

Spa day at great expense. The massage was very good but manicure of a very poor standard;. I would not book and pay for this again.The venue and staff are all very nice, but this does not compensate for the high prices. Setting is beautiful.

Thank Elaine L
Reviewed 25 April 2018 via mobile

My friend and I had booked a spa day here which included a facial. As other people have mentioned, I felt we were left hanging around in the reception area; ( which was fairly crowded) for quite some time. We were then given our lunch...More

1  Thank Teresa B
Sindarmy V, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 3 May 2018

Dear Teresa B, Thank you for taking the time to share your feedback on Tripadvisor following your recent spa day at our Utopia Spa. First and foremost, please allow me to express our sincere apologies for the difficulties you experienced during this particularly visit at...More

View more reviews
Questions & Answers
Get quick answers from Alexander House Utopia Spa staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines