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Review Highlights
Superb Spa Break

Wonderful Spa hotel, stayed in a beautiful spacious luxurious lodge with a view of the hotel and... read more

Reviewed 4 weeks ago
Lisa Maria N
via mobile
Relaxing Bliss

I booked my daughter and I for a spa day which included lunch and 25 min facial each It was such a... read more

Reviewed 4 weeks ago
Victoria B
,
Ashford, United Kingdom
Read all 353 reviews
62
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Traveller Overview
  • Excellent54%
  • Very good19%
  • Average13%
  • Poor9%
  • Terrible5%
Travellers talk about
“afternoon tea”(33 reviews)
“champagne bar”(17 reviews)
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Contact
Turners Hill, Crawley RH10 4QD, England
Website
+44 1342 714914
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Most Helpful Positive Review
Reviewed 28 June 2016

On day one we arrived for Afternoon Tea, had a very nice time but my Wife had developed a headache. I rang down from the room to the spa to book two head massages at 4pm. Left a message on the answerphone. At 6pm I...More

3  Thank Pazzerino
Most Helpful Critical Review
Reviewed 22 November 2013

As a new Mum my husband thought a gift of spa vouchers would be a lovely, relaxing treat. However, I feel compelled to share what poor value buying the vouchers is. As he wanted some flexibility around dates (so I could invite my family and...More

5  Thank pennytelf21
Jurca T, Manager at Alexander House Utopia Spa, responded to this reviewResponded 20 January 2014

Dear Pennytelf21, Thank you for your feedback and taking the time to post your comments about your Spa visit. We are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Alexander House Hotel and Utopia...More

Reviews (353)
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LanguageEnglish
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All reviews afternoon tea champagne bar full body massage pool area the outdoor hot tub beautiful hotel changing rooms relaxation room stayed here steam room wedding anniversary food was lovely on arrival room service special occasion garden suite treatment times
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1 - 10 of 351 reviews
Reviewed 4 weeks ago via mobile

Wonderful Spa hotel, stayed in a beautiful spacious luxurious lodge with a view of the hotel and grounds. Lovely food. All the staff during our stay we're welcoming and attentive. The Spa facilities were excellent indoor and outdoors. A special mention to Spa Manager Kristina...More

Thank Lisa Maria N
SindarmyV, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 4 days ago

Dear Lisa Maria N, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at Alexander House Hotel and Utopia Spa. I was delighted to read that you had a wonderful spa break experience with us and enjoyed the...More

Reviewed 4 weeks ago

I booked my daughter and I for a spa day which included lunch and 25 min facial each It was such a fabulous day - It never seems over booked, I feel they space the bookings out really well. We felt like we really had...More

Thank Victoria B
SindarmyV, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 4 days ago

Dear Victoria B, Thank you for taking the time to share your feedback on TripAdvisor following your recent spa day at Alexander House Hotel and Utopia Spa. I was pleased to read that you enjoyed your spa day experience with us , liked our Utopia...More

Reviewed 4 weeks ago via mobile

Booked a spa day for me and my wife as I know she loves this Spa and has been on another occasion with friends. What a wonderful day we both had, the reception staff were friendly and informative to explain about our day, the spa...More

1  Thank JamesWood1988
SindarmyV, Guest Services Manager at Alexander House Utopia Spa, responded to this reviewResponded 4 days ago

Dear annawright1988, Thank you for taking the time to write a review on TripAdvisor following your recent Spa Day at Alexander House Hotel and Utopia Spa. I was delighted to read that you had a wonderful time with us and enjoyed our spa facilities as...More

Reviewed 4 weeks ago via mobile

Another fantastic stay at my favourite spa and hotel...the staff are so helpful and friendly and nothing is to much for them. Greeted with friendly faces and were very much well looked after the whole weekend. I went with a friend for my 30th and...More

Thank Claire C
Kristina H, Manager at Alexander House Utopia Spa, responded to this reviewResponded 4 weeks ago

Dear Claire C, Thank you for taking the time to leave such a wonderful review following your recent stay at Alexander house hotel and Utopia spa. I was delighted to hear you had chosen us to celebrate your 30th Birthday and were able to stay...More

Reviewed 5 weeks ago via mobile

Surprised my partner with a spa day for her birthday..... and it was fantastic! Was greeted by a lovely lady called Kristina who was the spa manager. Not only did she show us round and go through our agendas for the day,She also booked us...More

Thank paulmO5252CU
Kristina H, Manager at Alexander House Utopia Spa, responded to this reviewResponded 4 weeks ago

Dear Paul, Thank you taking the time to leave such a wonderful review after your recent spa day at Utopia spa. I was so pleased to hear you chose us to celebrate your partners birthday, it really is the perfect way to spend such a...More

Reviewed 15 October 2018 via mobile

Have been to the Hotel and also Spa on many occasions over the last 12 years, but this visit was our first in 3 years, oh dear what’s happened?? Had a Spa morning stay to include a treatment and lunch for our wedding anniversary. The...More

Thank paula c
Kristina H, Manager at Alexander House Utopia Spa, responded to this reviewResponded 5 weeks ago

Dear Paula, Thank you for taking the time to leave your review from your recent spa morning. I was delighted to hear you had visited us on many occasions however i was concerned to read your comments regarding your spa day lunch. Please rest assured...More

Reviewed 14 October 2018 via mobile

Alexander House has been on my ‘to do’ list for a while, the photos all look so lovely online and social media. Driving up is very impressive, parking easy and a friendly welcome at the spa reception. Was shown where to go and told what...More

Thank Zigzag233
Kristina H, Manager at Alexander House Utopia Spa, responded to this reviewResponded 5 weeks ago

Dear Zigzag233, Thank you for taking the time to leave a review from your recent visit to Utopia spa. Naturally i was very disappointed to read some of your comments from your time with us. Please rest assured your comments regarding the spa facilities have...More

Reviewed 11 October 2018 via mobile

Staff were attentive, spa was lovely and clean, beautiful facilities. Loved the indoor Grecian decor! Had one of the best afternoon teas with unlimited tea & coffee. Can’t wait for our return visitMore

Thank Jemma W
Kristina H, Manager at Alexander House Utopia Spa, responded to this reviewResponded 5 weeks ago

Dear Jemma, Thank you so much for your lovely review from your time with us, we really do hope you are able to visit us again very soon to enjoy another spa day and afternoon tea. Perhaps this time for our festive afternoon tea which...More

Reviewed 13 September 2018 via mobile

I would give it 0* if I could, it was a gift from my friend which has visited here before and loved it . I defiantly would NEVER EVER come back for the massage again, It was the worst massage ever, I don’t think she...More

Thank Thi N
Kristina H, Manager at Alexander House Utopia Spa, responded to this reviewResponded 5 weeks ago

Dear Thi, Thank you for taking the time to leave your review from the massage your recently experienced with us, i am sorry that you were not able to discuss your comments with me on the day of your treatment. Our massage treatments here within...More

Reviewed 12 September 2018

My daughter and husband were offered a spa day and tea following their stay at this hotel earlier in the year, when they had been much less than happy regarding some of the staffs attitude and unhygienic conditions in the spa. I accompanied my daughter...More

2  Thank Flowerbont
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