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Waterford Crystal

The Mall, Waterford Waterford, Ireland
+353 51 317 000
Website
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US$ 130.17*
and up
Waterford Crystal and Kilkenny Rail Trip from Dublin
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US$ 16.12*
and up
House of Waterford Crystal Guided Factory Tour
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Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“factory tour” (228 reviews)
“whole process” (56 reviews)
“glass blowers” (48 reviews)
Open Now
All hours
Hours Today: 9:30 AM - 5:00 PM
LOCATION
The Mall, Waterford Waterford, Ireland
CONTACT
Website
+353 51 317 000
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Reviews (2,916)
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501 - 510 of 2,833 reviews

Reviewed 1 December 2016

I wouldn't make a detour to go to Waterford Crystal given that Waterford is not made in Ireland anymore and there are so many other places to go. But this was part of a tour we booked and I have to say it was very...More

Thank Lslaux
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 December 2016

Hi Lslaux, Thank you for writing a review on Tripadvisor for The House of Waterford Crystal. We are delighted that you had such an interesting tour through the factory where we make pieces from our core product range and many trophies and awards. This facility...More

Reviewed 29 November 2016 via mobile

Waterford Crystal offers tours where you can see the crystal being made, which is very cool. The staff is very nice and friendly. They had some good deals on pieces, and a nice arrangement to pick out of the many different pieces.More

Thank Cassandra B
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 December 2016

Hi Cassandra B, Thank you for reviewing The House of Waterford Crystal. We are delighted with such lovely feedback about our staff, the tour and the retail store. The retail store is home to the largest display of Waterford Crystal in the world so plenty...More

Reviewed 28 November 2016

The tour includes Waterford Crystal history and information, along with an actual demonstration from the moment a glass piece is created, all in an interesting, personal and intimate setting. Not knowing what to expect with the tour, we were impressed, to say the least. Once...More

Thank maryjanejoy
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 December 2016

Hi maryjanejoy, We are delighted to read you enjoyed your time with us here at The House of Waterford Crystal. Thank you for taking the time to share your experience of the factory tour, the retail store and the very tempting café. It is of...More

Reviewed 27 November 2016 via mobile

Wonderfully detailed tour of Waterford Crystal Factory led by the inimitable Sean Maher, guide extraordinaire. Seeing first hand the artistry and craftsmanship put into each piece brings newfound appreciation for the process. Glass blowing, etching, marking, drawing, finishing and more, fully demonstrated and explained. Truly...More

Thank Patty W
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 December 2016

Dear Patty W, Thank you kindly for your very generous review. We are delighted to read how much you enjoyed your tour of the factory with Sean who is a wonderful guide full of knowledge and passion. Your description of Waterford Crystal being an experience...More

Reviewed 25 November 2016 via mobile

This was a very interesting place. We were brought right through all the stages of production. It also has a fantastic showroom where you can purchase the goodsMore

Thank Barbara A
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 December 2016

Hi Barbara A, Thank you for taking the time to share your experience of The House of Waterford Crystal. We are delighted to read you enjoyed the tour through the factory it is wonderful to watch the craftsmen working at each stage of production. The...More

Reviewed 22 November 2016

Well worth the time and pricing very good with free shipping saved many pounds. Items were waiting at my office when we got home.More

Thank Ronald C
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 23 November 2016

Hi Ronald C, Thank you for a second review in a matter of weeks, we really appreciate you taking the time. We are delighted you have received your shipment of Waterford Crystal and we hope you enjoy using it very much. Take care Ronald C...More

Reviewed 21 November 2016 via mobile

This tour was absolutely gorgeous. Watching how they make the crystal step by step! Just fantastic. Lots to see!!!! Very enjoyable 🙂More

Thank newfiedelight
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 22 November 2016

Hi newfiedelight, Thank you for taking the time to share your views about The House of Waterford Crystal. The tour of manufacturing is a great experience and you obviously enjoyed watching the craftsmen work very much. We look forward to welcoming you back in the...More

Reviewed 20 November 2016

This is a rather small, probably made for tourists, factory visit, which starts and ends in the world's largest (and therefore most impressive) Waterford crystal showroom. If you go on the tour, you get 10% off on purchases in the showroom. On the tour, you...More

Thank Kent T
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 22 November 2016

Hi Kent T, Thank you so much for reviewing your recent visit to The House of Waterford Crystal. The craftsmen skill and artistry is truly amazing and so wonderful to watch and they are more than happy to answer any questions you may have about...More

Reviewed 20 November 2016

Called in to purchase some crystal, after some shopping decided on a bit of grub. Must say found it very good. Enjoyed the food service was prompt and friendly. Would recommend it to anyone.More

Thank G3489GXjohno
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 21 November 2016

Hi G3489GXjohno, Thank you for visiting to purchase some crystal recently, we hope you enjoy your selection. The cafe has a lovely menu so we are really pleased you liked it so much. It’s lovely to receive such good feedback about the service and we...More

Reviewed 20 November 2016

Plenty of beautiful crystal on display, clear and coloured. You can even have your photo taken and emailed to you, free. I bought a crystal harp Christmas Tree Decoration but was a little disappointed that it wasn't made in Ireland as I wanted it as...More

Thank irisheyes728
Sinead B, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 21 November 2016

Hi irisheyes728, Thank for reviewing your recent visit to The House of Waterford Crystal. The showroom and retail store is beautiful with so many wonderful pieces on display. We hope you enjoy your Christmas tree decoration which was made with the same degree of craftsmanship...More

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Ask a question
Questions & Answers
Jen D
19 August 2017|
AnswerShow all 2 answers
Response from Steve H | Reviewed this property |
Hi, Turn left when you get over the bridge, you will see large car parks either walk along the river side or cross the road and enjoy the shops etc.
1
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K J
20 June 2017|
AnswerShow all 5 answers
Response from sineadb614 | Property representative |
Hi K J, Thank you for your recent question. The Princess Pacific will be docking at the Belview Port in Waterford city. There will be taxi's at the port and possibly shuttle buses. A taxi from the port to The House of... More
1
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Suez2010
28 May 2017|
AnswerShow all 5 answers
Response from sineadb614 | Property representative |
Hi Suez2010, You can book a private tour on line, the time is 11.00am. If that time does not suit you please contact reception on 00 353 (0)51 317000 and they will look at available slots for a private tour. Private tours... More
1
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