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Waterford Crystal

The Mall, Waterford Waterford, Ireland
+353 51 317 000
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US$ 130.58*
and up
Waterford Crystal and Kilkenny Rail Trip from Dublin
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US$ 16.17*
and up
House of Waterford Crystal Guided Factory Tour
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Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“factory tour” (224 reviews)
“whole process” (55 reviews)
“great tour” (186 reviews)
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Hours Today: 9:30 AM - 5:00 PM
LOCATION
The Mall, Waterford Waterford, Ireland
CONTACT
Website
+353 51 317 000
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Reviews (2,876)
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11 - 20 of 2,795 reviews

Reviewed 1 week ago

Our 30 person group visited the factory for a tour. It was interesting. However, all of us like the shopping part, at the end, the best!

Thank DiscriminatingDiva08
Reviewed 1 week ago via mobile

Now,I know,why it costs so much. Enjoyed our tour and the guide Was knowledgeable and great sense of humour.More

Thank Brian A
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Brian A, To see the work that goes into each piece is amazing. It is so nice to read your tour guide was very knowledgeable and fun and helped to create a enjoyable tour of the factory. Thank you for taking the time to...More

Reviewed 1 week ago

The tour includes watching several craftsmen working on crystal pieces in the factory. I have never really liked Waterford crystal, but now that I saw how it is made, I realize how special one piece can be. The price of the tour is a little...More

Thank abcTexas
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi abcTexas, The tour is an interesting experience and gives a great understanding of the craftsmanship that goes into the making of each piece of Waterford. We are delighted you enjoyed the tour and recommend a visit to The House of Waterford Crystal. Thank you...More

Reviewed 1 week ago

The tour was very interesting once it got going but started off a bit boring. I was surprised to find the store was not much larger - I expected to find a huge collection of merchandise. There were some beautiful pieces however.More

Thank Debi O
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Debi O, Thank you for reviewing your recent visit. We are pleased you had an interesting tour of the factory. The showroom and retail store is home to the largest display of Waterford Crystal in the world and showcases many wonderful bespoke pieces, trophies...More

Reviewed 1 week ago

You will love visiting the Waterford Crystal factory, its an amazing tour of how they make the most beautiful crystal in the world. You walk through each station as various crystal pieces are being made. You can talk to the craftsman as they work and...More

Thank Lee C
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi rleecollins, Thank you for reviewing your recent visit to The House of Waterford Crystal. The craftsmen love to interact with our visitors and share their experiences. They give you a great understanding of the time and skill required to make each piece. We are...More

Reviewed 1 week ago

This was a stop on our bus tour and it is one that is not to be missed. You actually get to walk through where the craftspeople are working and watch them at work. The craftsmanship is beautiful and even if you are not a...More

Thank Scott C
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Scott C, Thank you for a great review and recommending a visit to The House of Waterford Crystal. The craftsmanship throughout the factory is wonderful, we are very pleased you enjoyed it so much. We hope you had a lovely holiday in Ireland. Kind...More

Reviewed 2 weeks ago

Fantastic tour, you really get a sense of the craftsmanship that goes into the crystal, as well how crystal is made and what goes into it. The tour is through a working factory, so you get to see day-to-day operations. In fact, we were there...More

Thank apdemas
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi apdemas, Thank you so much for taking the time to review your recent visit to The House of Waterford Crystal. It is great to see first hand the skill and artistry that is required to make each piece of Waterford. This is exam time...More

Reviewed 2 weeks ago via mobile

If you visit Waterford in Ireland don’t just visit the shop,do the factory tour.It is so interesting.You see the whole process and can handle and touch products.Our guide was knowledgable and made the tour extremely interesting.The tour lasts about 45 minutes.BJW259.More

Thank Brian W
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Brian W, Thank you for visiting The House of Waterford Crystal recently. We are so pleased your tour guide was knowledgeable and made the tour extremely interesting for you. We hope you have the opportunity to visit again in the future. Kind Regards The...More

Reviewed 2 weeks ago

We spent a lot of time in this place. It is so sparkly! I had such a hard time deciding what to bring home. We were there more than an hour. Missed the factory tour but still a great place to shop

1  Thank Diana W
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Diana W, We are delighted you enjoyed your visit to our beautiful retail store. We hope you return in the future to take a tour of the factory. Many Thanks The House of Waterford Crystal Team

Reviewed 2 weeks ago

Learning how the beautiful crystal is made was a highlight of our trip. Watching the craftspersons at work gave me a different appreciation of the art of cutting glass. True artists.More

Thank aspainhour
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 2 weeks ago

Hi aspainhour, Thank you so much for such a great review, we are thrilled you enjoyed our factory tour so much that it was the highlight of your trip. Many thanks for recommending us so highly here on Tripadvisor. Kind Regards The House of Waterford...More

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Ask a question
Questions & Answers
Jen D
19 August 2017|
AnswerShow all 2 answers
Response from Steve H | Reviewed this property |
Hi, Turn left when you get over the bridge, you will see large car parks either walk along the river side or cross the road and enjoy the shops etc.
1
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K J
20 June 2017|
AnswerShow all 5 answers
Response from sineadb614 | Property representative |
Hi K J, Thank you for your recent question. The Princess Pacific will be docking at the Belview Port in Waterford city. There will be taxi's at the port and possibly shuttle buses. A taxi from the port to The House of... More
1
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Suez2010
28 May 2017|
AnswerShow all 5 answers
Response from sineadb614 | Property representative |
Hi Suez2010, You can book a private tour on line, the time is 11.00am. If that time does not suit you please contact reception on 00 353 (0)51 317000 and they will look at available slots for a private tour. Private tours... More
1
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