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Review Highlights
Excellent service!

Ian Mackenzie was extremely helpful to us in setting up our time in Inverness. He went out of his... read more

Reviewed 1 week ago
Roseann C
,
San Diego, California
Info at best

Lots of info to be had here, very helpful especially with train and bus times . Plenty of time... read more

Reviewed 1 week ago
Sue H
,
St Austell, United Kingdom
Read all 275 reviews
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Traveller Overview
  • Excellent64%
  • Very good29%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
About
VisitScotland Information Centre based in the centre of Inverness. Let us inspire and inform you on places to visit, things to do and gifts to buy. We book accommodation, a wide range of tours and transport options, and have free wi-fi access.
Suggested duration: < 1 hour
Contact
36 High Street, Inverness IV2 3BJ, Scotland
Website
+44 1463 252401
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Reviews (275)
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All reviews information centre very helpful staff tourist info comprehensive information visit scotland great gifts tourist office departure point loch ness local knowledge local area member of staff culloden battlefield day trip tours shop souvenirs
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1 - 10 of 208 reviews
Reviewed 1 week ago

Ian Mackenzie was extremely helpful to us in setting up our time in Inverness. He went out of his way to call for transportation for us and was really helpful in suggesting different things for our group to do. We all really appreciated his experience...More

Thank Roseann C
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 2 days ago

Hi Roseann, It's always a delight to read a review where we can speak to the member of staff responsible for delivering outstanding service to share your feedback and thank them personally for it. Rest assured that is what I'll be doing with Ian on...More

Reviewed 1 week ago

Lots of info to be had here, very helpful especially with train and bus times . Plenty of time given to enquiries

Thank Sue H
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 2 days ago

Hi Sue, Thanks for the review and glad we were able to give yo a 5 star service! Kind regards, Ranald Gilbert, Area Manager

Reviewed 4 weeks ago

Lots of help with most everything from tours to how to get to Culloden by bus, to what’s going on in town.

Thank Explorer817855
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience with your fellow travellers - I hope we were able to help you have a fantastic time in Inverness and beyond! Kind regards, Ranald Gilbert, Area Manager

Reviewed 15 September 2018

We visited the Information Centre to find out how to get to Culloden Battlefield by bus.And the friendly gentleman at the desk immediatley gave us a sheet with Bus times and directions.On the back,was our next question,how to get to Clava Cairns.No worries!We got the...More

Thank koolkat91
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 3 weeks ago

I'm delighted that you received the information you were looking for and were able to get to both Culloden and the Clava Cairns - I hope you enjoyed your time at both... just reading this on a sunny September day is making me think I'll...More

Reviewed 4 September 2018

In the CBD easy access. Quite a comprehensive information available. Very helpful staff. Some shopping for souvenirs.

Thank Chris K
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 6 September 2018

Hi Chris, Thanks for reviewing the iCentre following your visit - great to hear you found the staff helpful and plenty of information available. Kind regards, Ranald Gilbert, Area Manager

Reviewed 27 August 2018

I wanna to visit iCentre first thing arriving to figure out few details of my four-day visit to Inverness. First attempt to go following google maps direction, failed. Send me through the steps to a location in the back of the real shop but with...More

Thank Monserrat A
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 28 August 2018

I'm sorry to hear that it took two attempts to find us, but delighted to hear that you had such a positive experience when you arrived. I hope you had a magical trip to Culloden and the Clava Cairns... and of course that you managed...More

Reviewed 25 August 2018

First of all, I am biased toward just about anything in Inverness, it being one of my two favorite cities in Scotland. (Wick is my other favorite.) The VisitScotland iCenter is a good example of the friendly, helpful attitude you find throughout Inverness and indeed...More

Thank Diane M
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 27 August 2018

Hi Diane, Since I too am biased towards Inverness I'll happily ignore that... but as you may know I'm also biased towards Aviemore too so I won't ask you which you preferred! I'm especially pleased to hear that the staff's friendliness and helpful attitude struck...More

Reviewed 14 August 2018

Booked a number of tours here and the staff were extremely helpful. Try it out if you are in the area needing tours.

Thank ahlee
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 27 August 2018

Great to hear that the staff were able to help you find and book tours - I hope you enjoyed them! Kind regards, Ranald Gilbert, Area Manager

Reviewed 23 July 2018

The Information centre has relocated, and there are signs in the street pointing to the previous location. It is now opposite WH Smith newsagents. We called in twice with simple requests, and were helped after only a short wait.More

Thank Doug C
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 25 July 2018

Hi Doug, Thank you for your comments - I'm sorry you found the signage misleading: we have sought to improve this following our relocation and will continue to raise the issue, meaning that feedback like yours is very helpful. I'm glad once you did get...More

Reviewed 22 July 2018

Visitor's Centre provided us with a rang of options for hunting for Nessie ;) and booked our Loch Ness boat tours.

Thank InisFada
Ranald_Gilbert, General Manager at Inverness VisitScotland iCentre, responded to this reviewResponded 25 July 2018

Thank you for taking the time to leave feedback on your experience... although the most important question is whether you succeeded in finding Nessie or not?!? ;-) Kind regards, Ranald Gilbert, Area Manager

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Questions & Answers
Ask a question
mandsdietz
10 May 2017|
AnswerShow all 2 answers
Response from Nigel B | Reviewed this property |
Normal shop hours as far as I remember. As for Taxis and busses, busses are normally much cheaper and you can do even better by getting special day and week tickets. Going by bus also gives you much better views as you... More
0
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mandsdietz
24 April 2017|
AnswerShow all 2 answers
Response from Alison M | Property representative |
Many thanks for your questions and for your feedback. For multiple day tours of Orkney, two companies offer multiple day tours from Inverness - Highland Experience and Rabbies. Highland Experience run on the second Friday... More
1
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