House of Frasers
House of Frasers
3.5
9:30 AM - 8:00 PM
Monday
9:30 AM - 8:00 PM
Tuesday
9:30 AM - 8:00 PM
Wednesday
9:30 AM - 8:00 PM
Thursday
9:30 AM - 8:00 PM
Friday
9:30 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
11:00 AM - 6:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles121 reviews
Excellent
60
Very good
19
Average
11
Poor
10
Terrible
21

Nairobys I
1 contribution
1.0 of 5 bubbles
Mar 2024 • Family
Really disappointed with the customer service. I was down in Glasgow for a getaway and decided to treat myself to a Valentino handbag. Costing £130. I also purchased more items in store however the bag is the issue. I got home to Inverness and noticed that there was a defect on the bag (items should be in tact for selling or otherwise stated as defected which it was not). I contacted customer service and finally got through after many failed attempts. I asked if I could post the bag back back to return the item or exchange it. I was told that I would have to return it in person. Given that I live in Inverness it would cost me time and money for the sake of an exchange. I think this is an unreasonable request given the store is at fault for selling damaged items.
I don’t often treat myself and wish I hadn’t bothered. Very poor experience.
Written 4 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

myassessment
NE England40 contributions
1.0 of 5 bubbles
Mar 2024 • Couples
Had a coffee at Cafe Nero in HOF. It was served in a chipped cup and when I complained the staff told me they already knew it was chipped but to them it wasn't an issue.
Written 29 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pandabuddie
United Kingdom1,415 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
Place was lovely not been in for a while.
Great selection of clothes for all. Not busy but this was due to it being midweek.
Written 21 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jennifer C
39 contributions
1.0 of 5 bubbles
Jul 2023 • Couples
I went to HOF last Friday and a lovely girl from the Benefit counter said they had some deals so I went for a look. I bought a couple of things and got home to Edinburgh to find that one of the items hadn't been put in my bag. It cost £25 so understandably I wasn't happy.
I called the store nearly 20 times and didn't get through. It rang so long without an answer that it cut me off time and time again. I googled various numbers and tried them all and none of them work. I have messaged them umpteen times via Instagram and have been told as it was a store purchase that I've to travel back from Edinburgh to Glasgow to discuss the missing item. Clearly that won't be happening and they can't seem to offer a solution. I have asked for the Chief Executive details, have asked for a manager call, have asked to speak to somebody from the Benefit counter and I'm yet to hear anything 4 days later. My messages are being completely ignored.
I've genuinely never had worse service in my life and I'm appalled that they think this is ok.
HOF get your act together! You should be ashamed of yourselves.
Written 18 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EMR
1 contribution
1.0 of 5 bubbles
Jul 2023 • Family
Bad service at the Womens`department. Staff not present, had to be tracked down. Apparently very unwilling to assist.
Written 16 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jade
1 contribution
2.0 of 5 bubbles
Jun 2023 • Family
the building is NOT maintained; clothing items are in the wrong place and falling off the hangers, absolutely revolting toilets and fitting rooms, disgusting staircases, extremely tacky cafe and use of floor 4. staff are very friendly but it takes them an unacceptable amount of time to get stock (presumably because it is in the wrong place), it is also understaffed, understocked, and much of the time you must wander around to find someone to help you. it is very clear that the money they make is not being reinvested in the company itself.
Written 2 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mark H
Glasgow, UK10 contributions
1.0 of 5 bubbles
Apr 2023 • Couples
Visited with my partner on Saturday 16th April. Bought a great pair of trousers that I am really happy with but the place is really let down by the behaviour of their security team. I am not sure if they have had incidences or problems recently but myself and my partner (both in our 30s) felt stared at, speculated on, and judged the entire time we were in the department store. We’ve been in a multitude of nice shops and department stores across the world but not seen as much abject hostility from security staff before. Honestly made to feel like a criminal and I never have, nor ever will, shop lift in my life. Unfortunately we won’t be back unless they have a team that actually want to help make the shop money and not drive away custom…
Written 18 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

david n
Manchester, UK4,678 contributions
4.0 of 5 bubbles
Dec 2022
When we last visited (3 years ago), we felt that the Christmas shop had a much more extensive range of items whereas this year, it was not that good. However, we did have look around on other floors though nothing caught our eye.
Written 16 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrew W
28 contributions
5.0 of 5 bubbles
Dec 2022 • Solo
Went Christmas shopping to Glasgow today and it was fabulous to see Frasers Department Store on Buchanan Street back to its luxury, quality and impressive self. Fab service, beautiful Christmas lights, great choice of products. Without doubt Scotlands premier department store - thank you
Written 30 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Linda Shorthouse
Glasgow, UK21 contributions
5.0 of 5 bubbles
Nov 2022 • Family
Myself and my 29 year old daughter Alana visited the store today looking for advice on skin treatment. Alana's face has broken out in fiery looking spots and she needed some help in buying the correct products. Luckily we found Origins skincare and with the help of Lilly she purchased a box of trial size assorted creams etc to see if she is happy with the products before buying full size ones. We can't praise Lilly enough for her professionalism, knowledge and guidance. Hopefully the trial package will suit Alana and will certainly return to see Lilly to purchase more products.
Written 30 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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House of Frasers - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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