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Pentland Hills Trekking Center - Tours - CLOSED

Review Highlights
great potential but chaotic and disorganised

First impressions - chaotic stables, staff seemed unsure who was taking which group, just a bit... read more

Reviewed 6 May 2014
Mog657
,
Edinburgh, United Kingdom
An awful experience - unprofessional, rude and unhelpful business. A waste of time and money.

There are no sign posts for this place so it isn't easy to find if you don't know the area or have... read more

Reviewed 14 July 2014
Natsbats
,
Edinburgh
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Traveller Overview
  • Excellent28%
  • Very good9%
  • Average4%
  • Poor9%
  • Terrible50%
24 Aug 2014
“pentland hills trekking lessons”
14 Jul 2014
“An awful experience - unprofessional, rude and unhelpful business. A waste of time and money.”
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Blinkbonny Road | MidKinleith Livery Yard, Blinkbonny Farmhouse, Edinburgh EH14 6AE, Scotland
+44 131 449 4868
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Reviews (21)
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1 - 10 of 21 reviews
Reviewed 24 August 2014

I was just trying to book another lesson - haven't been for while and stopped to read these reviews. Although I have never booked with a voucher I have had lots of lessons here with my daughter and love the place. There can be some...More

Date of experience: June 2014
2  Thank sarahcochran2014
Reviewed 14 July 2014

There are no sign posts for this place so it isn't easy to find if you don't know the area or have a detailed map or good sat nav. Once we finally stumbled accross the place, there was no direction from anyone/anything about where to...More

Date of experience: June 2014
4  Thank Natsbats
Reviewed 4 July 2014

Booked a trek for my friend and I as we had been before and loved it. when we got there we were standing around for almost a hour despite booking for 3 o clock. Finally we got to see what horse we were riding, the...More

Date of experience: May 2014
5  Thank j c
Reviewed 4 July 2014

Same problem as other reviewers. Took our money, said our requested day was then unavailable and refused to refund us. Abusive on the phone and accused us of lying even though we had the relevant emails. Too late for us but save yourselves a lot...More

Date of experience: July 2014
3  Thank Gordon616
Reviewed 29 June 2014

I had a bit of difficulty booking initially due to the stables email being busy. I contacted the owner/manager directly and he couldn't have been more pleasant, he explained lot's of people had waited until their voucher had nearly expired before booking resulting in the...More

Date of experience: June 2014
Thank Weesweetie1
Reviewed 29 June 2014

below is an email i had to send to KGB deals about this Center were i received appalling service and hostility i would strongly recommend people not to take their children to this establishment Dear Customer Support i have had the most hostile aggressive interaction...More

Date of experience: June 2014
4  Thank sandra111651
Reviewed 28 June 2014

Extremely disappointed with the Pentland Hills Trekking Centre. After phoning to make a birthday reservation my friend and I spent one and a half hours driving to the centre only to find out that our booking had been lost. Further, upon phoning several times to...More

Date of experience: June 2014
3  Thank PatchWalker
Reviewed 13 June 2014

I bought a voucher for a trek for two people and tried to book our trek via email, as advised. I received no reply so I called - then a rude, impatient-sounding person told me I had to wait for an emailed reply. There was...More

Date of experience: June 2014
4  Thank Louise532
Reviewed 8 June 2014

I rode here with a friend we are both experienced riders but were taken out on a walking only one hour trek. The trek started half an hour late and only lasted 45 minutes. Beginners in our group were allowed out to walk round country...More

Date of experience: June 2014
2  Thank skiff2014
Reviewed 6 May 2014

First impressions - chaotic stables, staff seemed unsure who was taking which group, just a bit haphazard. Toilet genuinely disgusting, dont mind it being a chemical toilet but loo paper all over the floor - looked like horses go in there too! Riding hats all...More

Date of experience: May 2014
4  Thank Mog657
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