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Pure Spa & Beauty

138 Lothian Road, Edinburgh EH3 9BG, Scotland
+44 843 507 1888
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Review Highlights
Butchered eyebrows

Upon entering the salon, I was greeted by a member of staff. The receptionist then came over... read more

Reviewed 16 March 2017
SuperShopperSami
,
Edinburgh, United Kingdom
Individual lashes

I am not happy by my experience at Pure Spa on Lothian Road. I went to get lashes done - the... read more

Reviewed 6 March 2017
Charlotte R
via mobile
Read all 32 reviews
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PURE Spa & Beauty offer an extensive range of beauty treatments, luxurious spa treatments and day spa packages all to be enjoyed in our unique spa relaxation areas with our expertly trained therapists on hand to offer you a relaxation experience tailored to your specific needs and wants.PURE Spa & Beauty are proud to hold several industry awards including 'Boutique Spa of the Year' and 'Spa of the Year' in 2011. We are committed to delivering the very best service, spa and beauty treatments and beauty products. Elemis is are used throughout our spas and salon alongside other products like Leighton Denny nail products
  • Excellent82%
  • Very good3%
  • Average0%
  • Poor9%
  • Terrible6%
10 Jan 2017
“Really friendly service ”
3 Dec 2016
“Friendly and Professional.”
LOCATION
138 Lothian Road, Edinburgh EH3 9BG, Scotland
West End
CONTACT
Website
+44 843 507 1888
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Reviews (32)
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1 - 10 of 32 reviews

Reviewed 16 March 2017

Upon entering the salon, I was greeted by a member of staff. The receptionist then came over (glancing at us once with a look of disdain) and talked to the assistant about an appointment without ever once acknowledging, speaking to, or even looking at me....More

Thank SuperShopperSami
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 21 March 2017

Hi, Firstly we apologise you wern't happy with your initial appointment and the mix up with your second appointment. I believe the manager has been in touch with you to discuss further. Feel free to get in touch again if there is anything else we...More

Reviewed 6 March 2017 via mobile

I am not happy by my experience at Pure Spa on Lothian Road. I went to get lashes done - the temporary ones that "should" last up to 2 weeks. Two issues - the method they use is uncomfortable and painful, they ask you to...More

1  Thank Charlotte R
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 8 March 2017

Hi Thank you for giving us your feedback. We are really keen on investigating all of our complaints further and would appreciate if you could email customerservices@purespauk.com with your contact details so that we can discuss this more. Thank you in advance. Kind Regards The...More

Reviewed 14 January 2017 via mobile

The product was good but the service wasn't great and quite unprofessional. For a treatment that requires you to be almost naked standing there you whilst the product is applied I would expect a certain level of professionalism for the treatment; the beginning involved a...More

1  Thank rutht854
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 16 January 2017

Hi, Thank you for sharing your comments with us on Trip Advisor. We are extremely disappointed to hear that your recent experience at Pure was not up to our normal high level of customer service. If you could forward your details on to customerservices@purespauk.com as...More

Reviewed 10 January 2017 via mobile

While visiting Edinburgh I decided to get my nails done, the nail technician was really friendly and chatty and helped me pick the exact kind of nails I wanted, and with the mention that I liked glittery nails I was immediately shown a good selection...More

Thank cweaver1999
PURE S, Head office at Pure Spa & Beauty, responded to this reviewResponded 26 January 2017

Hi, Thank you for leaving us your feedback. We are glad you loved your nails and were happy with the result. We hope you will be back again on your next visit to Edinburgh! Kind Regards the PURE Team

Reviewed 3 December 2016

I recently got shellac glitter nails, as I do every Christmas time as a treat. I used to go to a girl who ran her own business which had shut down. Pure Spa was on my route home and when I phoned to enquire if...More

Thank s1234a5678m
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 30 December 2016

Hi Thank you for taking the time to leave us your feedback. We are happy to hear how much you loved your nails and your time spent with us. We look forward to seeing you again soon. Kind Regards The PURE Team

Reviewed 3 October 2016

They are extremely thoughtful in what they do. Super nice & clean, professional and charming. I had a relaxing time and I'm definitely coming back every month! They also gave little treats to try on, some oils for my face and cleansers.

Thank Gabriela A
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 4 October 2016

Hi Gabriela, Thanks for taking the time to leave us your feedback. We are glad to hear you loved your pamper time and we look forward to seeing you again. Kind Regards The PURE Team

Reviewed 10 July 2016 via mobile

A group of nine of us went to Pure last weekend, as part of a hen weekend. Some of us had massages, the others had a manicure. The deal we paid for included nibbles and fizz... Which sounds great, but was actually just some floppy...More

1  Thank Glitterflo
PURE S, The PURE Team at Pure Spa & Beauty, responded to this reviewResponded 12 July 2016

Hi Thank you for taking the time to provide your feedback on your time with us at PURE. I apologise your package was not what you were expecting and we will be in touch with you to discuss further. Kind Regards The PURE Team

Reviewed 25 May 2016

First time I had tried this salon and was pleasantly surprised by the quality of the service and the warm welcome from the staff. I will be back.

Thank Divines
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 18 August 2016

Hi Thank you for leaving us your feedback. We are happy to hear you enjoyed your time with us and hope to see you back again soon. Kind Regards The PURE Team

Reviewed 2 May 2016

I booked an appointment with Becky at Pure Spa & Beauty on Lothian Rd after recommendations from friends who work nearby and I was not disappointed. She was lovely, professional and very good at what she does. Great prices, relaxing surrounds and friendly staff. I'll...More

Thank Bronwyn T
PURE S, Manager at Pure Spa & Beauty, responded to this reviewResponded 20 May 2016

Thank you for your feedback. We will be sure to pass your comments onto your therapist and hope to see you again soon. Warmest regards

Reviewed 5 April 2016

Pure Spa is an oasis of calm on Lothian Road. Therapists and reception staff are very professional and friendly. I can't rate it highly enough.

Thank laloubine
PURE S, Manager at Pure Spa & Beauty, responded to this reviewResponded 20 May 2016

Thank you for your feedback. We will be sure to pass your comments onto your therapist and hope to see you again soon. Warmest regards

Nearby
West End
Prevailing winds meant that most cities that grew in
industrial Britain had their most desirable
neighbourhoods to the west – upwind of factory fumes.
Edinburgh was no exception, with its wealthiest
citizens settling in its West End and leaving behind
grand Georgian townhouses, private gardens and genteel
crescents. These backstreets remain as dignified and
sleepy as ever, and most of the action here lies along
...More
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