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Pure Spa & Beauty

Closed Now: 9:00 AM - 9:00 PM
Open today: 9:00 AM - 9:00 PM
Review Highlights
Lovely hot stone massage and facial

I was lucky enough to be given a gift voucher for here for my birthday. At 44, I’m ashamed to say... read more

Reviewed 29 October 2018
177KarenS
,
Fife, United Kingdom
via mobile
Great Eyebrows

Great service very good practice with great environment and happy staff.great price and easy to use... read more

Review collected in partnership with this attraction

Reviewed 4 October 2018
Molly M
Read all 111 reviews
10
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Traveller Overview
  • Excellent69%
  • Very good9%
  • Average1%
  • Poor13%
  • Terrible8%
30 Dec 2018
“Wouldn’t recommend...”
23 Dec 2018
“Will not be back”
About
PURE Spa & Beauty offer an extensive range of beauty treatments, luxurious spa treatments and day spa packages all to be enjoyed in our unique spa relaxation areas with our expertly trained therapists on hand to offer you a relaxation experience...more
Closed Now
Hours Today: 9:00 AM - 9:00 PM
See all hours
Contact
David Lloyd, Newhaven Harbour, Newhaven Place 138 Lothian Road, Edinburgh EH3 9BG, Scotland
Website
+44 843 507 1888
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Reviews (111)
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1 - 10 of 111 reviews
Reviewed 30 December 2018 via mobile

Visited the pure spa for a pedicure to get ready for a New Years party. Service was lacking on all levels, therapist was disengaged and didn’t speak at all to me, even yawned several times...the appointment was ten minutes late but still managed to finish...More

Date of experience: December 2018
Thank laurenrN6685AK
Reviewed 24 December 2018 via mobile

This was my first visit to this location, and to save you the trouble: don’t go, I wouldn’t recommend Pure Spa at Newhaven to anyone. Issues: unhygienic, unprofessional. I booked online for a gel nail manicure while my husband went for a massage. Paulina was...More

Date of experience: December 2018
2  Thank Caitlin C
Reviewed 29 October 2018 via mobile

I was lucky enough to be given a gift voucher for here for my birthday. At 44, I’m ashamed to say it’s my first ever visit to a spa so unsure what to expect, I decided not to get the full body massage (£76) I...More

Date of experience: October 2018
Thank 177KarenS
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 30 October 2018

Hi Karen, Thank you for taking the time to leave your feedback on your time at the spa. We are happy to hear how much you enjoyed your treatments with Jennifer and we will certainly pass this onto her. We hope to see you again...More

Reviewed 4 October 2018

Great service very good practice with great environment and happy staff.great price and easy to use online booking service with last minute appointments.

Review collected in partnership with this attraction
Date of experience: September 2018
Thank Molly M
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 9 October 2018

Hi Molly, Thank you for leaving your feedback on your eyebrows. We will pass this onto the team and hope to see you again soon. Kind Regards The PURE Team

Reviewed 25 August 2018

This was a very upsetting moment for me when I had a burning face and was almost in tears after my facial. I asked for a reduction and they said no. The concoction of harsh chemical products they put on your skin one after one...More

Date of experience: September 2017
Thank christinedobbin
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 27 August 2018

Hi Christine, Thank you for getting in touch and for your feedback. We are always keen to investigate our complaints so if you could please send further information to customerservices@purespauk.com. Thank you in advance. Kind Regards The PURE Team

Reviewed 8 August 2018 via mobile

My husband bought an ITISON voucher for a massage, facial and infra red sauna for me. I then read some reviews on here so was a bit apprehensive as some reviews were quite negative. It doesn't feel very spa like when you first walk in...More

Date of experience: August 2018
Thank Nicola O
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 13 August 2018

Hi Nicola, Thank you for your feedback on your Itison package. We are happy to hear you enjoyed your treatments and will pass your feedback onto Hannah and the team at Ocean Terminal. We look forward to seeing you again soon. Kind Regards The PURE...More

Reviewed 7 April 2018 via mobile

Firstly I visited here for my birthday last sept with 4 friends for a spa party package . It was fab ! A Friend I was with booked again for her birthday although this time we were unimpressed. The staff were not very informative, after...More

Date of experience: April 2018
Thank KayleighM24
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 2 May 2018

Hi Kayleigh, Thank you for taking the time to leave us your review. If you could contact us at customerservices@purespauk.com as we would like to discuss this further with you. I look forward to hearing from you. Kind Regards The PURE Team

Reviewed 4 January 2018

I purchased gift vouchers as a gift after being told they are "as good as cash" and that they could be "used in the January sales on whatever you like". As it happens they have structured their January sale in such a way that makes...More

Date of experience: January 2018
Thank DMac85888
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 9 January 2018

Good Morning, Thank you for leaving us your feedback regarding the voucher you purchased. I believe our senior Kirsty has been in touch with you and got this all sorted. I hope your wife will enjoy her treatment at the spa. Kind Regards, The PURE...More

Reviewed 26 July 2017

Everyone was professional and personable. Excellent Shellac French Manicure. Will definitely go back.

Review collected in partnership with this attraction
Date of experience: July 2017
Thank Fiona M
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 28 July 2017

Hi Fiona, Thank you for leaving us your review. We are happy that your shellac manicure was excellent and will pass your feedback onto the team at Ocean Terminal. We look forward to seeing you again soon. Kind Regards The PURE Team

Reviewed 23 July 2017

I have been going to pure spa for over ten years all the beauty therapist are all well trained and ask you what you want and give you tipsMore

Review collected in partnership with this attraction
Date of experience: July 2017
Thank KAREN R
PURE S, Head Office at Pure Spa & Beauty, responded to this reviewResponded 28 July 2017

Hi Karen, Thank you for taking the time to leave us your feedback. We love to hear from our regular customers who have been coming for years. We are pleased that you enjoy each visit with us and look forward to seeing you again. Kind...More

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