We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aberdeen VisitScotland iCentre

23 Union Street, Aberdeen AB11 5BP, Scotland
+44 1224 269180
Save
Review Highlights
you will get all information about scotland

i happened to visit the place and the staff were very friendly to discuss and show various places... read more

Reviewed 4 days ago
ernakulamtraveller
,
Kochi (Cochin), India
Very helpful

Went on a small group tour with Carl as our driver to Balmoral castle. Loved every minute of the... read more

Reviewed 5 days ago
smp058
,
sydney
Read all 62 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent60%
  • Very good22%
  • Average4%
  • Poor6%
  • Terrible8%
Travellers talk about
“free map” (2 reviews)
“union street” (2 reviews)
“information” (16 reviews)
LOCATION
23 Union Street, Aberdeen AB11 5BP, Scotland
CONTACT
+44 1224 269180
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / Payback Arrow
50
Reviews (62)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 50 reviews

Reviewed 4 days ago

i happened to visit the place and the staff were very friendly to discuss and show various places of scotland. they gave leaflets and it was a pleasant experience to talk to them

Thank ernakulamtraveller
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 3 days ago

Thank you for your review. I am glad that the team helped you enjoy your time in Aberdeen. Kind regards Jackie

Reviewed 5 days ago

Went on a small group tour with Carl as our driver to Balmoral castle. Loved every minute of the day and carl was a delight . Very informative.More

Thank smp058
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 3 days ago

I am glad that you enjoyed your time in Aberdeen and enjoyed the day out with Carl. I will pass on your comments to him next time he is in the iCentre. Please pop back in anytime you are in the area if you need...More

Reviewed 5 days ago via mobile

We must have arrived at the center on an off day, as previous reviews seem very good. A staff member seemed chatty and quite pleasant to a group that were in there when we arrived but promptly busied them self at the counter where another...More

Thank Heather S
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 3 days ago

Dear Heather I am extremely disappointed to read your review and I am sorry that you did not receive the service that we aspire to provide. I have sent you a message and would very much like to chat to you more about your experience...More

Reviewed 4 weeks ago

we walked in here just to take some basic information, but got a whole package of documentation and information instread. the guy we talked to was very well informed and shared his wisdom, printed out special documents for us, and gave a hell of hints...More

Thank r0landbrunner
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to leave us a review. I am really glad to hear that the service you received exceeded your expectations. I will make sure that the team are aware of your comments.

Reviewed 5 June 2017

We went in to get bus a timetable, but the staff were so friendly, approachable and knowledgeable we got details of other places to visit and details on how to get there. We didn't feel rushed at all. Nice souvenirs for sale as well.

Thank 821allisonl
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 16 June 2017

Thank you for taking the time to leave us a review and for your lovely comments. I hope you were able to visit some of the places we suggested and have a good time in Aberdeen and Aberdeenshire.

Reviewed 9 May 2017

I have at the time of writing this review a business trip planned in Dundee but as I will have a free day, I looking for something to do. As I have never been to Aberdeen and would only have a short time there, I...More

Thank rayj709
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 10 May 2017

Dear Ray, Thank you for taking the time to leave us a review and your positive feedback on your email. I hope that we have inspired you to come up to Aberdeen and take in some of the sights that Scott suggested. Perhaps even plan...More

Reviewed 8 April 2017

The staff on duty are very helpful and knowledgeable on the local area and surrounding area outside of city as well. Provide alternate suggestions to visit , such as Fittie Square on the waterfront . Great gift shop on premise - good prices on items...More

Thank Liilgal78
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 14 April 2017

Thank you for taking the time to leave us a review and for your very positive comments about our service. I hope you had a great time visiting Aberdeen.

Reviewed 9 January 2017

The ICentre is very helpful and for all Tourists. They offer great advice and the service is first class

Thank Jessica G
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 11 January 2017

Dear Jessica, thank you for taking the time to leave us a review and for your kind comments. I hope you enjoyed your trip to Aberdeen.

Reviewed 29 December 2016

The staff was very hfriendely and helpfull despite my millions of questions. They kept on looking things up until everything was plannend. Mind you that the public transport is hard to figure out

Thank Angelica1986
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 6 January 2017

Hi Angelica, thank you for taking the time to leave us a review and for your kind comments. I hope that you enjoyed your trip!

Reviewed 17 November 2016

The young chap we spoke to kept directing us to museums. He didn't seem to have any knowledge of scenery or places of interest in his city. Had to really prompt him for places, other than museums & galleries. He finally suggested Foot Dee as...More

Thank Michelle4141
Jackie D, Manager at Aberdeen VisitScotland iCentre, responded to this reviewResponded 25 November 2016

Hi Michelle. Thank you for taking the time to leave us a review. I am disappointed to read your comments regarding the service you received and apologise that you felt you did not get the information that you were looking for. We normally ask visitors...More

Nearby
Nearby Restaurants
BrewDog Castlegate
140 reviews
.04 km away
Old Blackfriars
357 reviews
.11 km away
The Adelphi Kitchen
382 reviews
.10 km away
Illicit Still
253 reviews
.06 km away
Nearby Attractions
Aberdeen Maritime Museum
1,226 reviews
.13 km away
The Tolbooth Museum
194 reviews
.08 km away
Marischal College
106 reviews
.19 km away
Aberdeen Harbour
122 reviews
.16 km away
Questions & Answers
Get quick answers from Aberdeen VisitScotland iCentre staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit