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Review Highlights
Spa experience

Deep tissue massage excellent. Thank you Alex. Facilities in spa good. Staff helpful. Lunch buffet... read more

Reviewed 13 February 2019
Ebbw Vale, United Kingdom
Birthday Surprise

Family surprised me with a pamper at the Forum Spa recently. The full body massage was so... read more

Reviewed 4 February 2019
Maria J
Newport, United Kingdom
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  • Excellent31%
  • Very good20%
  • Average20%
  • Poor17%
  • Terrible12%
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The Coldra, Newport NP18 1HQ, Wales
+44 1633 410324
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Reviews (205)
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All reviews spa facilities herbal steam full body massage steam room and sauna neck and shoulder massage birthday treat afternoon tea pamper lockers signature fab concierge tidy teas
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1 - 10 of 205 reviews
Reviewed 5 days ago

Recently had a 25 minute back, neck and shoulder massage here and left extremely disappointed. I was taken into the treatment room late, got undressed and waited ages for the therapist to return. After the massage the therapist spend more time trying to sell me...More

Date of experience: March 2019
Thank Williams0202
Reviewed 1 week ago via mobile

terrible customer service. having emailed for some help I had to fight to eventually get a response as I was being totally ignored. as soon as this establishment has your money they have no further interest in helping you. being heavily pregnant and having spent...More

Date of experience: February 2019
Thank Haz C
Reviewed 1 week ago

I'm sure treatments are fine, but any spa who can't keep their facilities clean, tidy and operating can't be very good. There is obviously a lack of management and oversight of the spa facilities, changing rooms, etc as any decent manager doing a walk through...More

Date of experience: March 2019
Thank DavidRawl
Reviewed 13 February 2019

Deep tissue massage excellent. Thank you Alex. Facilities in spa good. Staff helpful. Lunch buffet that comes with spa experience very disappointing for a top hotel and spa. Potato soup had no taste and was bland as was rest of food on offer. Based on...More

Thank pittmank639
Reviewed 12 February 2019 via mobile

After much anticipation we arrived at the Spa to be totally underwhelmed : 1. On arrival no explanation or tour if the Spa 2. Staff were unprofessional, unhelpful and we felt rushed. 3. Was told to turn up 15 minutes before treatment, yet was still...More

Date of experience: February 2019
Thank Luke O
Reviewed 10 February 2019 via mobile

I booked a spa day for my friends 30th birthday.. When we arrived we were both given a lovely welcome and as it was our 1st time we were shown around.. We both had a back, neck and shoulder massage booked in at 10.30am.. I...More

1  Thank leapfrog1234
Reviewed 7 February 2019 via mobile

Celtic manor’s customer service is awful. Each time I have been here there is a issue with the customer service through the reservations line. The spa staff however are lovely. The hotel is getting old now and is in need of refurbishment. The jacuzzi area...More

Date of experience: February 2019
Thank Sammim25
Reviewed 4 February 2019

Family surprised me with a pamper at the Forum Spa recently. The full body massage was so relaxing. My daughter and I then enjoys the spa facilities and chilled out :)

Date of experience: January 2019
Thank Maria J
Reviewed 18 January 2019

After reading other people's reviews we were slightly worried about what we would find. I have wanted to visit The Forum Spa for a while and we had a fantastic day. My daughter and I arrived just after 10am and were welcomed into the spa...More

Date of experience: January 2019
Thank Squidicca
Reviewed 13 January 2019 via mobile

I wanted to book a nice 30th birthday present for a friend but in my opinion it was not a good choice. Initially I looked online at the price for this spa day and it was advertised as £89 each person, then when I rang...More

1  Thank janinea841
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Questions & Answers
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4 May 2018|
AnswerShow all 3 answers
Response from DreamJetsetter | Reviewed this property |
2 August 2016|
Response from Emma C | Reviewed this property |
In each individual changing took there is a jacuzzi, sauna snd steam room however when you enter the main forum with swimming pool there is a large jacuzzi for everyone to use and also a large sauna for men and women too. I... More