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Cardiff Cruises offers a variety of services in Cardiff Bay for visitors, families, tourists and party people. Bay Tours operate daily throughout the summer months departing hourly for 40-45 minute tours of Cardiff Bay. Each weekend our party boats...more
Closes in 9 min
Hours Today: 11:30 AM - 6:00 PM
See all hours
Suggested duration: < 1 hour
Lower Boardwalk | Mermaid Quay, Cardiff CF10 5BZ, Wales
Cardiff Cruises were great at accommodating us to give us a new sailing time when traffic meant we would not be at Mermaid Quay in time for our departure. Staff were friendly and helpful and were good with a group of over-excited secondary school pupils....More
24hours before starting the tour I have been informed that this tour is cancelled. No further reasons why, despite other boat tours were open.
I asked for any written confirmation or to get the paid money back, but so far no reaction and no answer....More
Date of experience: October 2018
Martyn D, Manager at Cardiff Cruises, responded to this reviewResponded 6 October 2018
As explained in the email as you have booked through a different company we were unable to provide an immediate refund as we would have done if you booked direct with us.
The company you have booked through has informed me they have...More
Visited today on a school trip. Access to the boats was as safe as it could be and the crew were friendly and helpful. The outside seating at the rear of the boat was ample, inside seating was quite high for the kids- though there...More
Enjoyed a fantastic night on the Boat with 15 work mates on a Friday night for my Fortieth birthday celebrations. We were the only party on board which made it extra special for me. I can imagine if there were more people it would be...More
Easy to book online and communicate via email. As a group we all enjoyed, quick and efficient boarding. Actually had the boat to ourselves (group of 19), request for 80`s music added to the Hen party theme, bar open. It was a great start to...More
Few weeks ago I discovered that picture of my child was use in your marketing materials. Fine, you did cover his face but fact that someone was taking pictures of my children when taking off the boat is very upsetting. As a local resident I...More
My wife specifically asked if the boat was going to Cardiff city Centre, the guy said yes only to find out after we reached the first stop (Marina) that we were returning back i.e. that was it. They should not have LIED to us. We...More