We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Palace House

Features Animals
Closes in 23 min: 10:00 AM - 4:00 PM
Open today: 10:00 AM - 4:00 PM
Review Highlights
Tourist Visit

Great museum and place to visit..A must for all horse racing fans and even none racing fans should... read more

Reviewed 6 days ago
B_Travel_7
,
Melbourne, Australia
via mobile
Great attraction for those who appreciate horses

Nice staff, close to main carparks. its a bit of a mix and a little confusing orientation wise... read more

Reviewed 2 weeks ago
962saintj
via mobile
Read all 362 reviews
130
All photos (130)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent66%
  • Very good26%
  • Average4%
  • Poor3%
  • Terrible1%
Travellers talk about
“tack room”(34 reviews)
“sporting art”(23 reviews)
About
The National Heritage Centre is situated in the remains of Charles II’s sporting palace and stables, Palace House, and spans five acres in the heart of Newmarket. It comprises three complementary attractions; the new National Horseracing Museum, a...more
Closes in 23 min
Hours Today: 10:00 AM - 4:00 PM
See all hours
Suggested duration: More than 3 hours
Contact
Palace House Palace Street, Newmarket CB8 8EP, England
Website
+44 1638 667314
Call
Improve This Listing
Reviews (362)
Filter reviews
357 results
Traveller rating
232
94
18
10
3
Traveller type
Time of year
LanguageEnglish
More languages
232
94
18
10
3
Show reviews that mention
All reviews tack room sporting art horseracing museum race horses national heritage beautiful paintings interesting exhibits high street annual pass cafe restaurant racing enthusiast gift shop old stables quick lunch great fun well stocked shop excellent museum
FilterEnglish
Updating list...
1 - 10 of 357 reviews
Reviewed 6 days ago via mobile

Great museum and place to visit..A must for all horse racing fans and even none racing fans should enjoy this place.. could spend 30 mins or 4 hrs here.. Great collections and the retraining centre for retired horses is brilliant..Great place

Date of experience: March 2019
Thank B_Travel_7
Reviewed 2 weeks ago via mobile

Nice staff, close to main carparks. its a bit of a mix and a little confusing orientation wise. Would benefit from a clearly marked suggested routing. Good range of classic paintings, old stables, gift shop, historical stuff, all good. You need ideally to be very...More

Date of experience: March 2019
Thank 962saintj
Douglas_NHRM, Retail & Visitor Supervisor at Palace House, responded to this reviewResponded 1 week ago

Many thanks for your kind review. It's always great to get visitor feedback so that we can ensure we're working to provide the best possible experience for all our visitors. Looking forward to welcoming you back soon!

Reviewed 4 weeks ago

Overall this is well worth a visit and the money. Particularly good was the behind the scenes tour in the Rothschild Yard and the National Horseracing Museum was very informative and well laid out. All fell apart when we arrived 15 minutes before closing to...More

Date of experience: February 2019
Thank Penny O
Douglas_NHRM, Retail & Visitor Supervisor at Palace House, responded to this reviewResponded 1 week ago

Hello, it is very unfortunate to hear about your experience with being made to feel unwelcome. Please know that your feedback on this matter is much appreciated. We will pass on your comments to the team, and look forward to welcoming you back soon so...More

Reviewed 9 February 2019

Having not spent time in Newmarket for many years and when I came before there was the original National Horse Racing Museum so I was now really keen to visit Palace House. I made sure I had plenty of time to explore all of this...More

Date of experience: July 2018
Thank DonnaWashington
Douglas_NHRM, Retail & Visitor Supervisor at Palace House, responded to this reviewResponded 1 week ago

Many thanks for your kind review. It's always great to get visitor feedback so that we can ensure we're working to provide the best possible experience for all our visitors. Looking forward to welcoming you back soon!

Reviewed 14 December 2018

This is an excellent facility. Art Gallery, Museum and live horse exhibit. The entrance fee of £12 which is great value for money. Couple of suggestions, in my opinion, the name "Palace House" does not describe the attraction. A "Racing Hall of Fame" with annual...More

Date of experience: December 2018
Thank Glyn S
Douglas_NHRM, Retail & Visitor Supervisor at Palace House, responded to this reviewResponded 21 December 2018

Thank you for your great review, we're so glad you had a great time. We have a host of new exhibitions coming up - please check out our website for more information. We look forward to seeing you soon!

Reviewed 17 November 2018 via mobile

Set in the stunning historic stables, we loved this. Watching a racehorse being lunged and retrained for another career was a highlight but there is so much here: design your own silks, ride a racehorse simulator, watch famous races from Duck Francis losing to Red...More

Date of experience: October 2018
1  Thank susanna a
Douglas_NHRM, Public Relations Manager at Palace House, responded to this reviewResponded 21 December 2018

Thank you for sharing your kind review, it’s always fantastic to get feedback on experiences at Palace House. If you’re in the area again in the future, please do pop in to see us, as we have temporary and visiting exhibitions changing throughout the year!

Reviewed 1 November 2018

The museum is well planned with something for everyone irrespective of your interest in racing. Staff were helpful and without exception everyone acknowledged you as you walked around. Coffee , hot chocolate and scones in the Tack Room were excellent. The hardest decision on the...More

Date of experience: October 2018
Thank pem01
AmiC_NHRM, Public Relations Manager at Palace House, responded to this reviewResponded 11 November 2018

Thank you for your great review, we're so glad you had a great time. We have a host of new exhibitions coming up - please check out our website for more information. We look forward to seeing you soon!

Reviewed 30 October 2018

Spent the afternoon here recently and it is one of best days out my wife and I have had . Excellent displays about the horse and horse racing then and now, top quality exhibition on the horse in art, riding simulator, live display on the...More

Date of experience: October 2018
Thank David J
AmiC_NHRM, Public Relations Manager at Palace House, responded to this reviewResponded 11 November 2018

Thank you for sharing your kind review, it’s always fantastic to get feedback on experiences at Palace House. If you’re in the area again in the future, please do pop in to see us, as we have temporary and visiting exhibitions changing throughout the year!

Reviewed 29 October 2018 via mobile

Cannot praise this museum, which narrowly missed being museum of the year in 2017, highly enough. There is something for everyone with excellent interactive displays, a very good cafe, live horses, and wonderful sporting art in Charles II ‘s Palace House. It is not even...More

Date of experience: October 2018
Thank Katharine W
AmiC_NHRM, Public Relations Manager at Palace House, responded to this reviewResponded 11 November 2018

Many thanks for your kind review. It's always great to get visitor feedback so that we can ensure we're working to provide the best possible experience for all our visitors. Looking forward to welcoming you back soon!

Reviewed 26 October 2018

Great place to visit. See the museum, paintings, history of newmarket racing. Ride on a horse simulator. See the ex racehorses now in retirement. Eat at the cafe...lovely food. Well wor a visir

Date of experience: October 2018
Thank Holly021
AmiC_NHRM, Public Relations Manager at Palace House, responded to this reviewResponded 11 November 2018

Thank you for your great review, we're so glad you had a great time. We have a host of new exhibitions coming up - please check out our website for more information. We look forward to seeing you soon!

View more reviews
Nearby
Nearby HotelsSee all 8 nearby hotels
Rutland Arms Hotel
562 reviews
.12 km away
White Hart Hotel
176 reviews
.23 km away
Premier Inn Newmarket Hotel
609 reviews
.33 km away
Best Western Heath Court Hotel
525 reviews
.35 km away
Nearby RestaurantsSee all 103 nearby restaurants
Thai Street Cafe
415 reviews
.20 km away
The Bull ,Newmarket
152 reviews
.12 km away
Kings Newmarket
468 reviews
.13 km away
Street Cafe Restaurant
57 reviews
.14 km away
Nearby AttractionsSee all 22 nearby attractions
Discover Newmarket Tours
271 reviews
.03 km away
Artistry in Cocoa
20 reviews
.08 km away
Studio Scribbles
10 reviews
.10 km away
Questions & Answers
Ask a question
johnhumble12
8 March 2019|
Answer
Response from David J | Reviewed this property |
No. It does not have a car park but there is a big pay and display car park beside it , behind TKMaxx
0
Votes
Helen S
10 October 2017|
AnswerShow all 5 answers
Response from hollysmum_8 | Reviewed this property |
We were there on a Thursday, in term time. It was not crowded and I don't imagine it is ever unpleasantly so. There is plenty of room, both inside and out. The restaurant however is very popular with local people as well... More
0
Votes
Queenie L
17 June 2017|
AnswerShow all 5 answers
Response from NHRM_12 | Property representative |
Hi there, there is a lot to see and do, so we would recommend around 3-4 hours, the demonstrations are at 11am and 2,30pm so it might be worth planning your visit around those. We hope you enjoy your visst
1
Vote