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Review Highlights
Great experiance!

Went for a half body deep tissue massage today and it was amazing! Extra firm and was able to help... read more

Reviewed 26 April 2018
rjbird2712
,
Stoke-on-Trent, United Kingdom
via mobile
Massages at Jasmin Olivia

Such a welcoming spa with a whole range of treatments available. Both Tammy and Charlotte give... read more

Reviewed 18 April 2018
sharontordoff
,
Newcastle-under-Lyme, United Kingdom
Read all 129 reviews
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Traveller Overview
  • Excellent65%
  • Very good8%
  • Average5%
  • Poor5%
  • Terrible17%
Travellers talk about
“cake”(25 reviews)
“beauty salon”(2 reviews)
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Contact
Festival Way | Best Western Moat House, Stoke-on-Trent ST1 5BQ, England
Website
+44 1782 202201
Reviews (129)
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1 - 10 of 129 reviews
Reviewed 1 week ago

We were kept waiting for 20 minutes after the appointment time whilst they tried to photocopy the relevant forms which needed completing, unsuccessfully. Both pedicurist used the same equipment, passing equipment from one to the other. There was only one footstool so one pedicure was...More

Thank Glynis H
Reviewed 2 weeks ago

We wrote this following review on the hotel's own Google review site, because it seemed as if despite the poor reviews, the star rating for this place appeared, as we discovered, to give a false impression of the service being provided I booked myself and...More

Thank HeenaAtLoggerheads
Reviewed 26 April 2018 via mobile

Went for a half body deep tissue massage today and it was amazing! Extra firm and was able to help me with some really tough knots that I had in my upper back. Definitely returning!

Thank rjbird2712
Jasmin S, Owner at Jasmin Olivia, responded to this reviewResponded 24 May 2018

Hi, Thank you for taking the time to leave us such a lovely review! I am ever so glad you were pleased with your massage. Hopefully we will see you again soon! Regards, The Jasmin Olivia Team x

Reviewed 18 April 2018

Such a welcoming spa with a whole range of treatments available. Both Tammy and Charlotte give wonderfully therapeutic massages. Highly professional with a friendly touch and leaves you feeling refreshed. Highly recommend.More

Thank sharontordoff
Jasmin S, Owner at Jasmin Olivia, responded to this reviewResponded 24 May 2018

Hi, Thank you for taking the time to leave us such a lovely review, I will make sure Tammy and Charlotte see it! I am ever so glad you were pleased with your massage. Hopefully we will see you again soon! Regards, The Jasmin Olivia...More

Reviewed 9 April 2018 via mobile

I booked in to have my hair done for a wedding and was corresponding through email as I live abroad. I was asked what I wanted done and could I send on pictures. I sent three pictures in and paid my deposit the day that...More

Thank dons8417
Reviewed 25 March 2018 via mobile

I visit every 3-4 weeks to have my nails done with Charlotte. I won’t go anywhere else. The girls are all lovely and make you feel welcome, nothing is too much trouble. Highly recommend

Thank madsj1979
Jasmin S, Owner at Jasmin Olivia, responded to this reviewResponded 24 May 2018

Hi, Thank you for taking the time to leave us such a lovely review! I am ever so glad you were pleased with your nails. Hopefully we will see you again soon! Regards, The Jasmin Olivia Team x

Reviewed 23 March 2018 via mobile

Lovely setting, with a wide variety of treatments available. Staff are professional, friendly and welcoming. I will be back very soon.

Thank Lisa T
Jasmin S, Owner at Jasmin Olivia, responded to this reviewResponded 24 May 2018

Hi, Thank you for taking the time to leave us such a lovely review! I am ever so glad you were pleased with your treatments. Hopefully we will see you again soon! Regards, The Jasmin Olivia Team x

Reviewed 23 March 2018 via mobile

I visit Charlotte every month for my waxing and I wouldn’t go anywhere else! Today I have treated myself to a facial and back massage which were really good! The girls are always really friendly and chatty!

Thank Jodie H
Reviewed 12 January 2018 via mobile

Had lovely nails by jasmin and charl, always love coming here, they are are very caring and I always come out feeling like a princess

1  Thank Rach8990
Reviewed 12 January 2018 via mobile

I have used this salon regularly for massage, manicure and waxing. I always find the staff to be very friendly and they put you at ease very quickly. Fabulous place!

1  Thank Tammy S
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