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Review Highlights
Wax and nails

Very professional, lovely team. Made me feel really welcome πŸ’• will definitely return. Excellent... read more

Reviewed 6 October 2018
angelaheath01
,
stoke on trent
via mobile
Fantastic massage

Went on a last minute visit, my shoulder was really hurting but they got me in that day. Had 30... read more

Reviewed 24 September 2018
mindrath
,
Stoke-on-Trent, United Kingdom
via mobile
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Traveller Overview
  • Excellent65%
  • Very good8%
  • Average5%
  • Poor5%
  • Terrible17%
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Festival Way | Best Western Moat House, Stoke-on-Trent ST1 5BQ, England
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+44 1782 202201
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Reviews (133)
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1 - 10 of 133 reviews
Reviewed 6 October 2018 via mobile

Very professional, lovely team. Made me feel really welcome πŸ’• will definitely return. Excellent value for money πŸ’°

Date of experience: October 2018
Thank angelaheath01
Reviewed 24 September 2018 via mobile

Went on a last minute visit, my shoulder was really hurting but they got me in that day. Had 30 massage with Tara. She was fantastic. Firm pressure to work through the muscles to try to releave the pain. Worked shoulder, back, sciatic and then...More

Date of experience: September 2018
1  Thank mindrath
Reviewed 16 September 2018 via mobile

We booked to come here at 11am on saturday 8th september. We had booked the hen party spa package for 5. We were told prior to arrival that we could all have our treatments done either together or in a 2 then a 3. We...More

3  Thank ninismith86
Reviewed 8 September 2018 via mobile

I booked for a detoxing/ slimming wrap and Reiki. The delightful Jasmin looked after me. Together with her colleague who's name I cannot recall (but she has lost 5 stone this year..looks great so well done to you!). Anyway they made me feel great, I...More

Date of experience: September 2018
Thank alyswines
Jasmin S, Manager at Jasmin Olivia, responded to this reviewResponded 10 September 2018

Hello, Thank you for leaving us such a wonderful review. We are so delighted that you enjoyed your treatment and that you felt very relaxed. We hope to see you again Take care The Jasmin Olivia Team

Reviewed 12 August 2018

We were kept waiting for 20 minutes after the appointment time whilst they tried to photocopy the relevant forms which needed completing, unsuccessfully. Both pedicurist used the same equipment, passing equipment from one to the other. There was only one footstool so one pedicure was...More

Date of experience: August 2018
1  Thank Glynis H
Reviewed 1 August 2018

We wrote this following review on the hotel's own Google review site, because it seemed as if despite the poor reviews, the star rating for this place appeared, as we discovered, to give a false impression of the service being provided I booked myself and...More

Date of experience: July 2018
2  Thank HeenaAtLoggerheads
Reviewed 26 April 2018 via mobile

Went for a half body deep tissue massage today and it was amazing! Extra firm and was able to help me with some really tough knots that I had in my upper back. Definitely returning!

Date of experience: April 2018
Thank rjbird2712
Jasmin S, Owner at Jasmin Olivia, responded to this reviewResponded 24 May 2018

Hi, Thank you for taking the time to leave us such a lovely review! I am ever so glad you were pleased with your massage. Hopefully we will see you again soon! Regards, The Jasmin Olivia Team x

Reviewed 18 April 2018

Such a welcoming spa with a whole range of treatments available. Both Tammy and Charlotte give wonderfully therapeutic massages. Highly professional with a friendly touch and leaves you feeling refreshed. Highly recommend.More

Date of experience: April 2018
Thank sharontordoff
Jasmin S, Owner at Jasmin Olivia, responded to this reviewResponded 24 May 2018

Hi, Thank you for taking the time to leave us such a lovely review, I will make sure Tammy and Charlotte see it! I am ever so glad you were pleased with your massage. Hopefully we will see you again soon! Regards, The Jasmin Olivia...More

Reviewed 9 April 2018 via mobile

I booked in to have my hair done for a wedding and was corresponding through email as I live abroad. I was asked what I wanted done and could I send on pictures. I sent three pictures in and paid my deposit the day that...More

Date of experience: April 2018
1  Thank dons8417
Reviewed 25 March 2018 via mobile

I visit every 3-4 weeks to have my nails done with Charlotte. I won’t go anywhere else. The girls are all lovely and make you feel welcome, nothing is too much trouble. Highly recommend

Date of experience: March 2018
Thank madsj1979
Jasmin S, Owner at Jasmin Olivia, responded to this reviewResponded 24 May 2018

Hi, Thank you for taking the time to leave us such a lovely review! I am ever so glad you were pleased with your nails. Hopefully we will see you again soon! Regards, The Jasmin Olivia Team x

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