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Review Highlights
Far too busy to enjoy

We have been several times with our granddaughter but this was the busiest we have ever known it... read more

Reviewed 31 January 2017
arcade186364
,
Sheffield, United Kingdom
Play date

Decent enough atmosphere and not too badly priced. Food is average at best. Took 2 attempts to get... read more

Reviewed 23 April 2016
jimmitee
,
Sheffield, United Kingdom
via mobile
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Traveller Overview
  • Excellent17%
  • Very good33%
  • Average20%
  • Poor13%
  • Terrible17%
27 Aug 2018
“Good value & clean ”
31 Jan 2017
“Far too busy to enjoy”
About
A great children's party and play centre. We do various party packages and offers for customers. We have a full menu for food and drinks at reasonable prices. The children's equipment is based on a pirate ship complete with masts and sails. Come and...more
Contact
Unit 4 Baxter Road, Sheffield S6 1JF, England
Website
+44 114 234 8844
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Reviews (29)
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1 - 10 of 29 reviews
Reviewed 27 August 2018 via mobile

I took my 3 year old son here and it's the 1st time since it's been cleaned up. The entrance is better & seems safer so kids can't get out. I paid for the summer deal to play and have a hot meal (my son...More

Date of experience: August 2018
Thank claire m
Reviewed 31 January 2017

We have been several times with our granddaughter but this was the busiest we have ever known it. When we arrived just after dinner on Saturday, one of the staff told us there was a 2 hour play limit with it being full and that...More

Date of experience: January 2017
3  Thank arcade186364
Reviewed 23 April 2016 via mobile

Decent enough atmosphere and not too badly priced. Food is average at best. Took 2 attempts to get the order right. Not a bad place to kill a couple of hours on a weekend although there are better play centres around there are also worse.

Date of experience: April 2016
2  Thank jimmitee
Reviewed 1 April 2016 via mobile

Hands down the worst place I could have ever taken my children! Spent £9 getting in and within about 30 seconds we decided to leave! Children fighting, parents swearing and the overall place was disgusting! Never again will I ever take my children to this...More

Date of experience: April 2016
10  Thank Samantha U
Reviewed 26 February 2016 via mobile

We recently attended a birthday party and came away very impressed. Set out as most play centres are, but my son liked that it was shaped like a pirate ship and enjoyed playing on the different levels. I had a hot drink, this was nice...More

Date of experience: February 2016
2  Thank KorbenXander
Reviewed 7 February 2016 via mobile

We really loved it here when we went recently. Staff were friendly, it was clean, spacious and lots for the kids to do! Obviously the new owners have done a lot of work to make it nice! The only thing I would change is provision...More

Date of experience: December 2015
Thank YamMay
Lisa G, Owner at Castaway Cove, responded to this reviewResponded 17 February 2016

Thank you for the review. We are happy to hear that you enjoy visiting us and staff appreciate it. We are looking into options for special dietary requirements but as yet have not found a feasible way of bringing in a soya milk option.

Reviewed 1 January 2016

The place itself is tucked away on an industrial estate the car park however can get busy especially if there are any parties on. When we entered the building, the first thing that was clear was not enough staff. It took ages to pay to...More

Date of experience: December 2015
1  Thank Catherine P
Lisa G, Owner at Castaway Cove, responded to this reviewResponded 5 January 2016

Thank you for your review. Unfortunately we were short staffed due to illness last week.

Reviewed 2 November 2015 via mobile

We always use this playcentre but won't be anymore. It's really gone down hill. Everything appears mucky and smells like fat fryers all the time. The last time we visited is what's made me write a review. 2 young staff members on front and a...More

Date of experience: November 2015
2  Thank ajays30
Lisa G, Manager at Castaway Cove, responded to this reviewResponded 6 November 2015

Hi, We are sorry your visit was substandard, it would be helpful to know which day you visited so we can address issues with the staff who were on shift. The kitchen is normally open until 5pm so I need to investigate why it wasn't....More

Reviewed 10 October 2015 via mobile

Food did not arrive until 5 minutes before end of party. Staff we rude. When I went to the counter to pay for a drink there was no one there. This is the closest play centre to my home but don't think we'll be going...More

Date of experience: October 2015
Thank Lisa P
Reviewed 25 February 2015

1st hour on play-frame great - massive soft-play climbing area with slides etc for kids to run wild - fantastic. It was the sit-down bit of the party that was the big let down - Our 'party host' was a nice but over-whelmed teen who...More

Date of experience: December 2014
Thank ZippityDoDar
Lisa G, Owner at Castaway Cove, responded to this reviewResponded 2 March 2015

I am glad to hear you enjoyed the centre and liked it. I am sorry that your party experience was not up to scratch. I see it says you visited in December, since the middle of January we have been working on retraining the Party...More

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Questions & Answers
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Crookfamily
11 May 2015|
AnswerShow all 2 answers
Response from Lisa G | Property representative |
Hi, We have made great efforts to improve the centre since new ownership last autumn. Under 1s are free yes so you won't be charged. The prices for childminders/foster carers is a discounted price they pay per child that... More
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