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Review Highlights
Horrible and rude service - avoid this company!

My husband and I booked a car to return from Gatwick airport last night. Driver was 20 mins late... read more

Reviewed 3 weeks ago
Cynthia G
,
Oxford, UK
via mobile
Late for wedding !

Pre booked 8 seater and 2 baby seats, sent small car and 2 loose baby seats ! Do Not use... read more

Reviewed 20 August 2018
kaymadani
,
London, United Kingdom
Read all 42 reviews
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Traveller Overview
  • Excellent48%
  • Very good4%
  • Average2%
  • Poor4%
  • Terrible42%
19 Nov 2017
“ok if you're not in a hurry”
3 weeks ago
“Horrible and rude service - avoid this company!”
About
Royal cars are situated in the famous university city of Oxford. A family run business since 1991, securing major contracts it is now recognized as Oxford’s largest private hire service. Royal Cars was initially founded with a modest fleet of just 4...more
Suggested duration: < 1 hour
Contact
Unit 1 Isis Business Centre Pony Road, Oxford OX4 2RD, England
Website
+44 1865 777333
Call
Top Selling Tours & Activities in and around Oxford
Reviews (42)
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1 - 10 of 41 reviews
Reviewed 3 weeks ago via mobile

My husband and I booked a car to return from Gatwick airport last night. Driver was 20 mins late and then another 25 mins late because he couldn’t find us in the airport- even though he called my mobile 5 times - and I told...More

1  Thank Cynthia G
Reviewed 20 August 2018

Pre booked 8 seater and 2 baby seats, sent small car and 2 loose baby seats ! Do Not use, unreliable !

1  Thank kaymadani
Reviewed 14 August 2018

Pre-booked day before, they cancelled 15 min before arrival for no reason, called them twice after booking was cancelled and after second call they kindly sent a taxi, I was already late 30 min, was going from Headington to Red Bridge Bus Station,for 10 min...More

Thank GrazynaEwaG
Reviewed 29 July 2018

Booked and confirmed taxis for a wedding in Oxford this July. Royal Cars failed to arrive to pick us up to take us to the church, repeatedly the central office said the driver was 7 minutes away and it took 35 minutes before the car...More

1  Thank EG300
Reviewed 23 July 2018

We booked a taxi online. When it didn't arrive, we called up and the office hung up on us. When we eventually got through, we discovered they had not registered the booking. When the car did turn up, they tried to put us on the...More

1  Thank farmersto
Reviewed 28 June 2018 via mobile

Booked a return journey, based on internet prices given. Turns out it was 30% more expensive, the only prices were wrong. Why on earth would you have online pricing you can commit to and confirm that are incorrect. I entered addresses, people number, time and...More

2  Thank Ches178
Reviewed 21 June 2018 via mobile

We ordered a Royal Cars taxi while staying in Oxford and we decided to book another taxi for the following day to go to London. The taxi driver ordered it for us, we didn’t speak with an operator. The price was £140 (all included). The...More

1  Thank KarinaKsenia
Reviewed 20 June 2018

Restaurant ordered Royal car taxi - their choice. Short journey £3.20 on meter expected to pay usual minimum of £5 - not this time as driver demand £6 (20% increase) on basis waiting time (1min after he arrived I was in Taxi!) then when challenged...More

Thank Wine4Prof
Ozz_Khan, Manager at Royal Cars Oxford, responded to this reviewResponded 21 June 2018

Hi , We apologise for the service you received, if you can email your journey details to feedback@royal-cars.com we can investigate this matter and prevent it from happening in the future. Thanks

Reviewed 18 June 2018

I booked Royal Cars Oxford for the an outward and return journey to Blenheim Castle. Both cab rides where great, especially the return journey. The cab driver Kudrat really had every right to leave us behind, we were nearly +30minutes late arriving at the pick...More

1  Thank OutnaboutSydney
Royal-Cars-Oxford, Public Relations Manager at Royal Cars Oxford, responded to this reviewResponded 21 June 2018

Thanks for your wonderful feedback.

Reviewed 15 June 2018 via mobile

I booked our taxi from a concert back to my accommodation, I firstly received a text confirming that I booked my taxi and then a phone call that day advising me that there were a lot of people going in my direction and asked if...More

1  Thank mrselphillips
Royal-Cars-Oxford, Public Relations Manager at Royal Cars Oxford, responded to this reviewResponded 21 June 2018

Thanks for brilliant review :-)

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