The Airline
The Airline
3.5
Bus ServicesPublic Transportation Systems
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
The airline is your 24/7/365 day and night airport coach service, taking you to Heathrow and Gatwick airports from Oxford. With more legroom, free WiFi and power sockets, the airline is the perfect way to start and finish your journey in comfort.
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles155 reviews
Excellent
76
Very good
10
Average
9
Poor
24
Terrible
36

stuhulley
High Wycombe, UK47 contributions
5.0 of 5 bubbles
On time. Good value. Friendly driver. Good app gives real time location of coaches. Good clean bus. Convenient locations
Written 18 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Curious56037660121
1 contribution
4.0 of 5 bubbles
Jun 2024 • Solo
Usually a pretty good service but too many stops in Oxford, so it can easily take 45 minutes to get out of the city. Should reduce stops to High St., Headington and Thornhill only but allow free transfers on local buses. Also cut out Lewknor and make an arrangement with Oxford Tube to transfer passengers to H Wycombe. Also the Wifi is often not working. But always comfortable and drivers usually good, though it would help to speed things up if they had help with loading.
Written 17 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ciccio L
1 contribution
1.0 of 5 bubbles
Jun 2024 • Solo
Veryrude, ignorant drivers, arrogant and incapable to make their job. Never more with this company. I highly suggest the national company
Written 10 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, I am sorry to hear about this. If you have a particular incident to report, please get in touch at info@oxfordbus.co.uk so we can investigate and get back to you. Thank you!
Written 11 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JUSTIN BC
2 contributions
3.0 of 5 bubbles
Jun 2024 • Solo
Love the public transport options to get to Oxford from Heathrow, but the delays were severe. I get there’s heavy traffic (it was a Friday afternoon) but, a big part of the issue seems to be just one person doing EVERYTHING - driving, baggage handling, ticket selling. The driver was amazing, and working so hard, but the turnaround was at least 25 mins. Seems super inefficient. We eventually left Heathrow at 15.55, and I think It was the 15.05 coach. IMO having a person on the ground helping with bags & tickets should be considered.
Written 7 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback, the delays on Fridays were the result of an accident which caused severe disruption to our service. I am sorry that your journey was affected by this, your feedback and suggestions will be passed to the Airline Route Manager. Thank you for sharing your experience.
Written 11 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Victoria G
2 contributions
1.0 of 5 bubbles
Jun 2024 • Friends
It should be made clear that this bus line is OWNED by National Express, it is incredibly deceiving as the tickets given at Self Help Machines say “National Express”, which suggests individuals should be going on the busses that literally say “National Express” and not “the Airline”. My friend and I waited around for the right bus for about 3 hours before realizing that we had to take the “Airline” bus (see photos).

Of course this could have been prevented if bus tracking on the website was working when we scanned it, or if the arrival time would have ever updated in the Bus Station (the departure/arrival lists stated “wait in the lounge” for the entire time and never updated as to which section we should stand).

It also did not help that staff were rude/condescending when asked which was the right bus, as if it was incredibly obviously stated on the ticket (no, it was not).
Written 2 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, the Airline service is owned and operated by Oxford Bus Company. National Express acts as an agent and is able to sell tickets for our service. However, on the ticket/booking, it is mentioned that the service is provided by a third party coach operator, the Airline. I am sorry for the confusion, we do sell tickets for our service on our website, app and on board, for simplicity.
Written 4 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

phoebe m
1 contribution
1.0 of 5 bubbles
Jun 2024 • Couples
We arrived at the Central coach station at 10:20, we didn't get picked up until 13:30. Online there were no tickets available on the airline bus website, so we bought National Express tickets. There was terrible traffic but when we searched the "track your bus" provided on the ticket it only showed us the National Express services. This seemed logical, because the ticket did say National Express and not Airline Bus. We waited until 12:50 for that National Express bus to arrive only for them to deny us boarding because our "ticket was for the Airline service". When we asked where it said that, the lady working got very annoyed at me and said "Look, it says to Oxford! It's the Airline bus" again, there was a National Express bus going to Oxford so why would that not be the one we take? After this interaction, the next Airline bus was half an hour late.
Written 2 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, when making an advance booking on our website, this must be done at least 12 hours before travelling. After this time, tickets are available via our app, from the driver on board or via third party ticket agents such as National Express. On the booking/ticket, it will be mentioned that the service operating is the Airline. I am very sorry for the confusion, Sunday was an exceptionally challenging day due to an incident in the Tunnel Road at Heathrow causing major congestion and delays across services operating in/out of the Central Bus Station.
Written 4 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stuart G
High Wycombe, UK6 contributions
5.0 of 5 bubbles
May 2024 • Couples
Previously we've taken our car to the airport, and worried about damage whilst we're away.
This time we used The Airline. Excellent, easy, luxury service. Great coach driver.
Will definitely use them again.
Written 25 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the great review, your positive feedback is much appreciated!
Written 4 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gemma M
Salamanca, Spain6 contributions
2.0 of 5 bubbles
May 2024 • Family
I have used this bus múltiple times as there is no much choice to travel from Oxford to Gatwick . In the past it ran directly to and from Gatwick but these days it goes through Heathrow first making the journey much longer. The price is extorsionate and keeps going up. WiFi works on and off or does not work at all and the toilet is often dirty.
Written 2 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Gemma, thank you for the feedback. Our Airline service to Gatwick does indeed operate via Heathrow and this has been the case since 2020. I am sorry if your journey times have been affected, please note that our fares have not changed since 2022. As the coaches are in motion, the wi-fi can be affected, however, if you experience any further issues, please get in touch with us at info@oxfordbus.co.uk with specific information so we can investigate and resolve any potential faults. Once again, apologies for any inconvenience caused.
Written 16 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Elisabetta Z
15 contributions
5.0 of 5 bubbles
Apr 2024 • Solo
Great price, punctuality, on April 27th around 6 pm I got on in Gatwick and went to Heathrow, the lady driving, route 36 was very nice, smiling, very good driver and very strong...she helped all clients loading the luggage.
Written 30 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the great feedback, glad your journey was smooth, we hope to welcome you on board our service again, soon!
Written 9 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Robert R
1 contribution
5.0 of 5 bubbles
Apr 2024 • Solo
Coach number 32 clean and confutable.
Driver extremely Polite, knowledgeable of surrounding area, helpful upon arrival.
Thank you. Robert
Written 28 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for taking the time to provide us with this positive feedback. We appreciate your kind words.
Written 9 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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The Airline - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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