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Review Highlights
Avoid if possible

Addison Lee used to be a good company, but our latest experience was awful, and I will not be using... read more

Reviewed 1 week ago
James B
This used to be a really good company but they have gone down hill

Addison Lee used to be the premier company in London - great cars, great drivers, easy to book... read more

Reviewed 4 weeks ago
Heather D
London, United Kingdom
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  • Excellent28%
  • Very good8%
  • Average3%
  • Poor8%
  • Terrible53%
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from US$ 16.41
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Reviews (311)
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All reviews mercedes e class always on time heathrow airport st pancras texts ford tube
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1 - 10 of 304 reviews
Reviewed 4 days ago

Recommended by the concierge at a central London hotel. Booked in advance - by telephone - via an office in Peterborough! Both journeys - to and from Gatwick Airport - were absolutely fantastic. I speak as I find, and I'm not easy to please! Thank...More

Date of experience: December 2018
Thank sarkanglican
Reviewed 1 week ago

Addison Lee used to be a good company, but our latest experience was awful, and I will not be using them again. Given poor instructions for where to find our cab, we were then charged an extra £2.50 for waiting time. The driver was inexperienced,...More

Date of experience: November 2018
Thank James B
Reviewed 2 weeks ago via mobile

I made my booking with Addison Lee taxi 12 hours in advance, as I needed a prompt 5pm pick up in SW London. I assumed that this would be more reliable than using an uber, where you never quite know how long it will take...More

Date of experience: November 2018
Thank Wanderer21313943903
Reviewed 3 weeks ago via mobile

Extremely disappointing experience with Addison Lee taxis outside Luton airport. How did they win the Luton Airport contract? Lots of money spent on ticket machines and staff to take your money, walk you to a car... another guy to put your bag in the boot....More

Date of experience: November 2018
2  Thank WillRichards18
Reviewed 4 weeks ago

Addison Lee used to be the premier company in London - great cars, great drivers, easy to book. But they have failed to keep up. Booking online is a disaster - every time the system crashes. So you have to telephone, and when you telephone,...More

Date of experience: November 2018
2  Thank Heather D
Reviewed 2 November 2018 via mobile

Inferior service. Zero customer care. Don’t bother. Apparently incapable of locating customer to pick up, despite being told exactly how to locate them.

Date of experience: November 2018
1  Thank ExaminerladyT
Reviewed 30 October 2018

We used Addison Lee for our trip to the registry office to get married, before heading to a restaurant and then back to our hotel with our immediate family. We had the Mercedes E Class cars for us and our parents, and the rest of...More

Date of experience: October 2018
1  Thank j0hill1
Reviewed 25 October 2018

9/13 預定倫敦希斯洛機場接機(費用£ 72.20),因抵達時人潮眾多,出海關花了很長時間1.5hr,司機來電說不會收取等候費用請安心,出關後上車時也說不會收取額外費用,停車費也僅收取至多1小時。並詢問要不要改用刷卡(原預定付現),當下改以信用卡支付,但車上無刷卡機,司機聯絡服務中心後就將信用卡告知服務中心刷卡,沒想到收到帳單後竟是£ 135.50,與司機當下告知的情況完全不同,在沒告知的情況下加收£ 63.3。非常惡質! This company will charge extra fee without card holder's permission, I 've reserved London Heathrow airport pickup service for the price £ 72.2 in cash on Sep. 2018。It tooks me some time (1.5hr) to go thru immigration and the luggage...More

Date of experience: September 2018
2  Thank Trip830968
Reviewed 23 October 2018

I arrived home to Luton airport at 1.30am and went to Addison Lee to get a cab home to an address in Luton so not even a 10 minute drive. I was shocked to be told the cost would be £17.64!! As it was late...More

Date of experience: October 2018
1  Thank gale369
Reviewed 15 October 2018

I've used A-L over the years with fairly good results. Polite drivers, always on time. Price pretty good if booked in advance, but now in the age of the mobile device and online booking - you can all but toss your phone out the window...More

Date of experience: September 2018
Thank josef_travels
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Questions & Answers
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24 April 2016|
AnswerShow all 2 answers
Response from Nina B | Reviewed this property |
As they never turned up, it's not really relevant.