ArcelorMittal Orbit
ArcelorMittal Orbit
4.5
Points of Interest & Landmarks • Observation Decks & Towers
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- West Ham • 2 min walk
- Pudding Mill Lane • 7 min walk
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
4,016 reviews
Excellent
2,213
Very good
1,093
Average
399
Poor
139
Terrible
172
Scottish Travellers
9 contributions
Mar 2023 • Couples
On our last trip to London we climbed up the O2 and thought that we would try the slide this time. We were not disappointed. Great fun and not scary even though this is the highest tube slide in the World. A little fast in places but I felt very safe. Great views too.
Written 18 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rachel A
1 contribution
Mar 2023 • Solo
Attempted to book using a voucher we were gifted for our wedding.
The email on the buyagift website was wrong, then I found the correct email when I rang the team. I've had no response, despite chasing via phone and email multiple times. I just want to see if my booking has been made or not!!!
Sitting on hold for 10 minutes to be told no one is available and to try emailing instead when no one responds to the emails is very frustrating.
The email on the buyagift website was wrong, then I found the correct email when I rang the team. I've had no response, despite chasing via phone and email multiple times. I just want to see if my booking has been made or not!!!
Sitting on hold for 10 minutes to be told no one is available and to try emailing instead when no one responds to the emails is very frustrating.
Written 13 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Krisanten
1 contribution
Feb 2023 • Solo
I bought a voucher for the Slide at The ArcelorMittal Orbit with cake for two.
We planned to slide at the end of April in 2023.
As we get closer to the date I wanted to book the experience.
We already had bad experiences as we could not slide in June 2022 because of the lack of booking.
Therefore I decided to book well in advanced.
I e-mailed them on the 4th of February 2023.
The page was saying it takes up 48 hours.
Today is the 15th of February.
They greatly ignored me.
No bookings.
I called them up today.
More ignorance.
Impossible to book.
It was a birthday gift.
Absolutely disappointed.
We planned to slide at the end of April in 2023.
As we get closer to the date I wanted to book the experience.
We already had bad experiences as we could not slide in June 2022 because of the lack of booking.
Therefore I decided to book well in advanced.
I e-mailed them on the 4th of February 2023.
The page was saying it takes up 48 hours.
Today is the 15th of February.
They greatly ignored me.
No bookings.
I called them up today.
More ignorance.
Impossible to book.
It was a birthday gift.
Absolutely disappointed.
Written 15 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris H
3 contributions
Feb 2023
I would like to ride the slide but after 7 phone calls and 3 emails without ANY reply finding it hard to book a slot... obviously business is BOOMING and don't want my money!
Written 14 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Valerie
Barnsley, UK4 contributions
Dec 2022 • Couples
Do not book this slide. After booking a date and time we’ll in advance and travelling 200 miles to London and paying for peak time tube tickets it was closed on arrival. A small note was displayed saying closed due to maintenance . According to locals we spoke with it closes regularly. I have read reviews that they cancel within 2 hours of time slot with no reason given but ours wasn’t even cancelled, we received no notice. There was no maintenance taking place when we arrived and some locals commented that they had seen no maintenance and they walk that route regularly. I then receive an email days later saying sorry for cancelling and can we pick another day and time. There was no answer when we rang up. This company is totally unreliable. Don’t waste your money.
Written 10 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Anne B,
Thank you for taking the time to provide us with your feedback. I believe my colleague has been in touch directly to further discuss your booking. We completely understand how frustrating our closure has been, whilst we carry out essential maintenance on the attraction. We hope you will accept our sincere apologies for the disappointment this has caused.
Kind regards,
Janie
Written 20 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sbrighton1
Brighton, UK146 contributions
Security idiot decided to joke about my donut and took it from me and on return dropped the box and the donut. The donut cost me £8.
Written 3 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello sbrighton1,
We hope you will accept our sincere apologies for this unfortunate incident on your arrival to the attraction. Please be assured we will be investigating the matter further for you.
Kind regards,
Janie
Written 29 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SK1973
Melbourne, Australia122 contributions
Aug 2022
We went in August in the summer holidays. We booked about 3 days in advance online. Highly recommended as it does get booked quickly. It is a bit of a trek but when we got there it didn't disappoint.
There was no queue and we went straight to the top. There are lockers at the bottom so your personals are fine.
The viewing floor is pretty average. Nothing but a huge mirror and a view of Stratford - not very exciting. Then we went to the slide.
My Son (10) and nephew (11) LOVED it. They actually went back up for a second go as I had a spare ticket for my son and for another 5 pounds, they allowed my nephew to go up with him.
As for myself (and my sister in-law) - well let me say, its super fast. Faster than what I was expecting. There are quick, sharp, jerky turns with a couple of big dips and dark tunnels. For me, the sharp turns made me dizzy. Once I reached the bottom I was glad it was over. The slide stops before you reach the exit so you have to pull yourself out. But I did feel a bit nauseous and had to wait a few mins for the world to stop spinning. LOL. Clearly getting a bit old for fast rides. BUT the kids loved it.
Overall, a great slide and worth it if your kids love that sort of stuff. Just hold on tight!!
Only downside is the location. Its in the East side in Stratford. No reason to go there really. I think if it was more central, it would do so much better but then again there would be bigger queues. I think the location puts people off from going there. There is a shopping centre there so you could have lunch and visit some shops afterwards. Easily accessible on the tube.
And not badly priced for London.
There was no queue and we went straight to the top. There are lockers at the bottom so your personals are fine.
The viewing floor is pretty average. Nothing but a huge mirror and a view of Stratford - not very exciting. Then we went to the slide.
My Son (10) and nephew (11) LOVED it. They actually went back up for a second go as I had a spare ticket for my son and for another 5 pounds, they allowed my nephew to go up with him.
As for myself (and my sister in-law) - well let me say, its super fast. Faster than what I was expecting. There are quick, sharp, jerky turns with a couple of big dips and dark tunnels. For me, the sharp turns made me dizzy. Once I reached the bottom I was glad it was over. The slide stops before you reach the exit so you have to pull yourself out. But I did feel a bit nauseous and had to wait a few mins for the world to stop spinning. LOL. Clearly getting a bit old for fast rides. BUT the kids loved it.
Overall, a great slide and worth it if your kids love that sort of stuff. Just hold on tight!!
Only downside is the location. Its in the East side in Stratford. No reason to go there really. I think if it was more central, it would do so much better but then again there would be bigger queues. I think the location puts people off from going there. There is a shopping centre there so you could have lunch and visit some shops afterwards. Easily accessible on the tube.
And not badly priced for London.
Written 22 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello SK1973,
Thank you for providing us with feedback after your visit. We're so pleased you and your family enjoyed The Slide experience and we hope you will visit with us again soon!
Kind regards,
Janie
Written 25 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paradise790179
1 contribution
Nov 2022 • Family
It wasn't the fact that the Elizabeth line was closed making the journey difficult or that there was a large security presence due to the football that will put us off going again, it was that the ride was closed with no notice after we'd waited 30 minutes to go down it.
Well done to the team on the ground for coping with some irate, disappounted customers.
Well done to the team on the ground for coping with some irate, disappounted customers.
Written 13 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Paradise790179,
Thank you for posting your feedback and for recognising the efforts of our team in what were very difficult circumstances. Please accept our sincere apologies again for the unforeseen slide closure during your visit. The decision to close The Slide is not taken lightly, as we fully appreciate how disappointing and frustrating this is for our visitors. We hope you will reconsider visiting with us again in future, so we may have another opportunity to deliver this amazing experience for you.
Kind regards,
Janie
Written 15 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maria E
18 contributions
Came through half-term, but can't complain, kids loved it and the view is worth it. Staff friendly, some Alice in wonderland characters running around. Receptionists could've been more informative and flexible, but not too bad. They have taken some pictures, which was nice, just didn't tell us how to purchase it🙃, but happy to return if in neighbourhood
Written 9 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Maria E,
Thank you for visiting and taking the time to provide us with your feedback. We're glad you enjoyed the Alice in Wonderland and Skyline Views experience over half-term. We hope you will visit with us again soon.
Kind regards,
Janie
Written 10 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tinylass
Sheffield, UK4,051 contributions
Oct 2022
My partner works for Acrelormittal so we decided to check it out when we were on a weekend break to London. We pre-booked the slide and skyline views. Price was very good at just over £17 each. It was easy to get to on the underground and then a short walk. It is in a lovely area of London and the Olympic Park area is very peaceful.
We arrived a bit early and went to the top to see the views first then back down at our time slot to get kitted up in the very sexy hat and arm protection that you have to wear. Had a short wait in the queue to get down the slide then you sit on the edge and off you go! It is very fast and throws you around a bit as it changes direction but it was really fun and lasted longer than expected. Definitely worth it for something different to do and being the worlds longest tunnel slide you can't do it anywhere else!
We arrived a bit early and went to the top to see the views first then back down at our time slot to get kitted up in the very sexy hat and arm protection that you have to wear. Had a short wait in the queue to get down the slide then you sit on the edge and off you go! It is very fast and throws you around a bit as it changes direction but it was really fun and lasted longer than expected. Definitely worth it for something different to do and being the worlds longest tunnel slide you can't do it anywhere else!
Written 9 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi tinylass,
We're so pleased you both enjoyed The Slide experience (and our very fashion-forward slide kit)! Thank you for taking the time to post your feedback and we hope you will visit with us again soon.
Kind regards,
Janie
Written 10 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul H
Grays Thurrock, UK12 contributions
Hi, I'd like to update everyone reading this review. Despite a face-saving response from Janie in Customer services here on TripAdvisor, absolutely nothing came of their promised "investigation". I never did manage to redeem my coupons or get a response from ArcelorMittal. Please be warned!
Paul H
Grays Thurrock, UK12 contributions
Hi Janie on the Management Team (or any member of the team). Thanks for the generic response to my review, I look forward to the possibility of hearing from you properly. I sent you two emails directly on 1st July - a full response to one of those would be appreciated. This is your chance to prove to me that your company cares remotely about the customer experience. I'll happily delete my review if you give me reason to. Kind regards, Paul Huntingford
Janie
London, UK
Hello Paul,
Thank you for giving us another opportunity to make this right for you. I've had a look through our inboxes and I wasn't able to find an email from you on 1st July. Would you kindly drop us another quick note with 'Attn:Janie' in the subject line so I can reach out to you personally?
Kind regards,
Janie
Can you wear jeans and boots to go down the slide??
ace N
2 contributions
I abseiled the outside rather than taking the more roundabout route but a previous answer from a slide rep implied you can unless the jeans or boots have large metal studs which could damage the ride
992Barcelona024
Willingdon, UK55 contributions
Does it run on a wet day
lilbo
Brentwood, UK88 contributions
Yes. The day I went to the viewing platform was slightly cloudy with rain.
Wdz07
27 contributions
I’m due to ride the slide this weekend, the weather looks very warm, are you able to wear shorts/skirt/dress ?
David Greenwood
London, UK
We are delighted you will be joining us this weekend. You certainly can wear shorts/skirts/dresses. All we ask is that you not wear any sharp shoes or items that could damage our slide mats or more importantly cause harm to yourself on the way down. We look forward to seeing you.
How long is the queue? Average?
Paul
Northampton, UK36 contributions
It varies. About 20 minutes when I was there. My wife was straight on the occasion she went.
Tina F
1 contribution
R u strapped into a chair? Or just a mat?
Lozzykins
19 contributions
Its like a little pouch that your legs go inside of (came up to just above my knees) and two handles on the side. You are given a helmet and some arm protectors which are surprisingly comfortable! The staff guide you through everything (in terms of how to have your head and shoulders placed) and then you start yourself off.
KC200
Shrewsbury, UK58 contributions
Would my 10 year old be allowed to go down the slide with his 15 year old brother? My sons desperate to go down and I’m scared of heights and confined spaces so I’m hoping his brother could go with him 😱
Grohldoll
15 contributions
Under 14 have to have an adult with a ticket to go up, there is a lift and it's quite a large space when up there so you could stay away from the sides. My niece came up to the viewing area and is petrified of heights xx
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ArcelorMittal Orbit (London) - All You Need to Know BEFORE You Go
Frequently Asked Questions about ArcelorMittal Orbit
- ArcelorMittal Orbit is open:
- Fri - Fri 11:00 AM - 3:00 PM
- Sat - Sun 11:00 AM - 5:00 PM
- We recommend booking ArcelorMittal Orbit tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 3 ArcelorMittal Orbit tours on Tripadvisor
- Hotels near ArcelorMittal Orbit:
- (0.60 km) Holiday Inn Express London - Stratford, An IHG Hotel
- (0.80 km) The Stratford Hotel
- (0.70 km) The Westbridge Hotel
- (0.90 km) The Gantry London, Curio Collection by Hilton
- (0.57 km) Hyatt Regency London Stratford
- Restaurants near ArcelorMittal Orbit:
- (0.02 km) The Last Drop
- (0.44 km) Figo Stratford
- (0.22 km) DonArancini
- (0.70 km) Barge East Restaurant
- (0.59 km) Forman's Restaurant
- Attractions near ArcelorMittal Orbit:
- (0.06 km) Wire and Sky
- (0.20 km) London Aquatics Centre
- (0.29 km) London Stadium
- (0.60 km) Abba Arena
- (0.82 km) CRATE Brewery Tours