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Urban Outfitters

Kensington High St., London, England
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Review Highlights
Worst customer service i have ever been apart of. And I work in sales.

Ordered my item well before Christmas to be a gift for a loved one. It barley came on time and when... read more

Reviewed 3 days ago
urbanoutfitterssuck
,
London, United Kingdom
Bizarre

I ordered a white and black check skirt for my daughter and they sent a green and black one... read more

Reviewed 3 weeks ago
Janet M
,
London, England, United Kingdom
Read all 54 reviews
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Overview
  • Excellent7%
  • Very good9%
  • Average9%
  • Poor0%
  • Terrible75%
3 days ago
“Worst customer service i have ever been apart of. And I work in sales.”
3 weeks ago
“Bizarre”
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Hours Today: 11:00 AM - 7:00 PM
LOCATION
Kensington High St., London, England
Earls Court
CONTACT
Website
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Reviews (54)
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1 - 10 of 45 reviews

Reviewed 3 days ago

Ordered my item well before Christmas to be a gift for a loved one. It barley came on time and when expressing this to customer service little was done to aid the situation. When the package was opened it didn't even work!!!!!!! Again this meant...More

Thank urbanoutfitterssuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I ordered a white and black check skirt for my daughter and they sent a green and black one instead, very odd, the skirt itself was very flimsy and poor value for money not sure if I wold trut them again

Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018

I was charged for an extra shirt on my order that was shipped out over a month late... Customer service has been ignoring my calls and emails, constantly brushing me off. I was not offered any sort of compensation, or even reimbursed for the extra...More

Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 28 December 2017

I ordered a coat on December 5 as a Christmas present for my daughter. I received an email message straight back that it they were processing the order and that most deliveries are received within 3 to 5 days. Time ticked on and nothing arrived...More

1  Thank GoGirlNottingham_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017

Given 1 star because I can’t give zero. I ordered online and haven’t received my order still a week after it was due. I have the email confirmation and despatch notification but when logged onto the website,and my orders, it says I haven’t ordered anything....More

Thank jmarie844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017 via mobile

I ordered 2 gifts for Christmas for my partner and son. One the record of the Guardians of the Galaxy soundtrack and a Star Wars version of the russian nesring dolls. It arrive in a well package box - large for the items orderes and...More

Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

The branch in Oxford Street has staff that are in need of training in basic customer care, like looking at the customer from time to time and not walking off but explaining where you are going, saying please etc. The changing room experience was the...More

Thank Janeaprilmillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017 via mobile

I recently placed an order with Urban Outfitters and when I checked the tracking link to see how it was progressing, the tracking link didn’t work. When I went online to find out more about them as a company to order from I got a...More

Thank whirlygigwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017 via mobile

Daughter found plenty of items at this store We went to 2 different store both had a good selection liked kensington high st store the best

Thank heather w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Ordered with this company but did not receive my item. Terrible customer service offered very little help, and only after a significant amount of time had passed. Apparently they have delivered my parcel (worth a lot of money) to an incorrect address, and are refusing...More

Thank kittymeows0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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