Harrods
4
11:30 AM - 6:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:30 AM - 6:00 PM
About
Harrods is London’s most famous and iconic luxury department store, known for its designer retail, famous clientele, and beautiful exterior. Home to over 330 departments and 5000 brands across seven floors, it has been attracting locals and travelers for over 150 years. Here, you can shop amongst high fashion boutiques, try out some new fragrances and spa treatments, or browse the newest innovations at a variety of tech stores. After some retail therapy, you can take the weight off your feet by dining at one of the restaurants serving a wide selection of food prepared using premium ingredients from the Food Hall. – Tripadvisor
Duration: 2-3 hours
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The area
Address
Neighbourhood: Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
How to get there
- Knightsbridge • 4 min walk
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See what travellers are saying
- Debra HLakeland, Florida6 contributionsA store like no other.A very large upscale department store with everything imaginable. Very busy as it's a popular tourist attraction. You could spend hours in each of the departments. I highly recommend the candy/fudge department. However, try not to use the ladies restroom. It was very dirty and gross compared to the spotless store.Visited September 2023Travelled with friendsWritten 27 September 2023
- Nicola S1 contributionWasted money.Great products. We bought small Christmas jam jar collections for family on the way out at Harrods Heathrow only to have Singapore Airlines reject them as they were 110g & 125g not the limited 100g. All had to be thrown in the bin. There were larger jars available too so please don’t buy these at the airport. Waste of money.Visited September 2023Travelled with familyWritten 28 September 2023
- Kelsey PSan Rafael, California112 contributionsJust another storeHarrods is on all the lists of must-see places in London but.... I wasn't impressed. Maybe it was better in its heydey but in 2023 it was a maze of the same 7 luxury brands repeated over and over. There is a nice souvenir section located in the basement and kind of hard to find. Otherwise, none of the products were interesting or affordable. We had thought to eat there but the restaurants were also uninteresting and very crowded. There's also almost no place to sit down. Unless you really want to buy something from Harrods specifically, I would skip it.Visited September 2023Travelled with familyWritten 26 October 2023
- Frew83Dumfries and Galloway, United Kingdom138 contributionsOver rated and unhelpful staffOver rated and unfriendly staff seems to be normal for this shop now! I can not see the attraction in this store, the staff were to busy to give proper directions to the area I wanted to go to - Aqua di Parma - was curtly told “It’s over there turn right” with a vague pointing of the hand., never found it! And what’s with the Egyptian stuff round the elevators? Out of place! Strange shop all round.Visited November 2023Travelled soloWritten 8 November 2023
- Stephanie CMundelein, Illinois2,478 contributionsHarrodsThis store is the epitome of high end luxury items! Located in Knightsbridge, London which is an affluent area near Hyde Park. Harrods has plenty of affordable items especially in their souvenir shops. It is definitely worth a visit!Visited October 2023Travelled as a coupleWritten 24 November 2023
- hankypanky505Albuquerque, New Mexico490 contributionsBeautiful store, great people watching and shoppingAbsolutely a must visit while in London. So many beautiful shops, restaurants, and food options. This is truly lifestyles of the rich and not-so-famous who shop here. Of course, lot of tourists, but it's definitely worth walking through and seeing this beautiful store. My recommendation for lunch is Em Sherif, see my other review.Visited November 2023Travelled as a coupleWritten 4 December 2023
- StephToronto, Canada234 contributionsSee it once because it's iconicWanted to see Harrods because it's iconic and makes an appearance in Neil Gaiman's Neverwhere novel. It's an insanely large and expensive department store. I thought the most interesting sections were the tea/chocolate/treats rooms and the food hall (that had live music!). Overall though, it's a bougie dept store, I've seen it once, I don't plan on going back.Visited November 2023Travelled with friendsWritten 5 December 2023
- PartTimeFoodie123Gosport, United Kingdom179 contributionsVery busy and full of touristsIt is what it is. A large department store with a fine food court and many tacky goods which everyone attends on the upper floors. Very busy, full of tourists and can hardly move. It's good to say you've been, but that's about itVisited December 2023Travelled as a coupleWritten 5 December 2023
- Kristelle CPasadena, California185 contributionsWow! The food halls are world class!When in London, come see Harrods! Even if designer brands aren’t your thing. They have a food hall, chocolate hall and a Hennessy specialty lounge. Wish we had more time but we did manage to grab some scotch eggs, tikka masala, chocolates and souvenir biscuits from the food and chocolate hall. Sales associates at Gucci were very friendly, knowledgeable and honest. Sales associates at Louis Vuitton could care more and be as helpful.Visited October 2023Travelled with familyWritten 16 December 2023
- lou1232013481 contributionsLost its way - less choice and more costlyUsually a London trip is not complete without going to Harrods and especially the beautiful food halls - but we won't be rushing back. Less choice, much higher prices for the international tourist market and nothing usual or different. Also lots more perfume and handbag sales areas which are bright and clinical. I bought nothing in any dept - an absolute first! Really lost its way under the Qatari owners - what a shame. I won't be rushing backVisited November 2023Travelled as a coupleWritten 5 January 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.0
19,951 reviews
Excellent
9,062
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5,834
Average
3,047
Poor
1,047
Terrible
964
mjwpara
Buckingham, UK64 contributions
Feb 2020 • Family
This place used to be amazing in the 80s and 90s.
I visited today for the first time in years and found the new owners have sadly ruined it.
The toy department was a wonder as a kid, with every toy under the sun, thick carpets and wonderful staff. What is there now is like a cheap IKEA, with more space devoted to cheap stud walls than display space. By creating their new coloured 'sections' they have conveniently been able to slash the shop floor by about 50%, while making it impossible to just wander around. Instead you have to jostle past people all trying to get up and down one narrow central corridor again made of wobbling, peeling stud walls. The toy selection is less than you'll find in argos (for double the price) and the floors are now straight out of Tesco.
Art and antiques departments gone, watch hall gone and replaced by a few small boutiques that made me think I'd accidentally wandered into the staff back offices by mistake. The high end suppliers like de beers and boodles are still there but again, there is more space devoted to using up space than stock. Sadly it appears the whole place is now a smoke and mirrors affair to distract you from the fact that about fifty square feet of shop floor only has 4 pairs of trainers in it. 50k trainers i grant you, but serious stock issues non the less.
If you knew the old place and loved it you'll hate it. It seems to be papering over serious running cost issues by ditching 3/4 of what it used to sell and combining it with truly nasty interior design solutions that just dont fit the ambience.
Really sad really
I visited today for the first time in years and found the new owners have sadly ruined it.
The toy department was a wonder as a kid, with every toy under the sun, thick carpets and wonderful staff. What is there now is like a cheap IKEA, with more space devoted to cheap stud walls than display space. By creating their new coloured 'sections' they have conveniently been able to slash the shop floor by about 50%, while making it impossible to just wander around. Instead you have to jostle past people all trying to get up and down one narrow central corridor again made of wobbling, peeling stud walls. The toy selection is less than you'll find in argos (for double the price) and the floors are now straight out of Tesco.
Art and antiques departments gone, watch hall gone and replaced by a few small boutiques that made me think I'd accidentally wandered into the staff back offices by mistake. The high end suppliers like de beers and boodles are still there but again, there is more space devoted to using up space than stock. Sadly it appears the whole place is now a smoke and mirrors affair to distract you from the fact that about fifty square feet of shop floor only has 4 pairs of trainers in it. 50k trainers i grant you, but serious stock issues non the less.
If you knew the old place and loved it you'll hate it. It seems to be papering over serious running cost issues by ditching 3/4 of what it used to sell and combining it with truly nasty interior design solutions that just dont fit the ambience.
Really sad really
Written 9 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie
1 contribution
Jan 2020 • Family
Way too many people trying to out-do each other and give off the appearance of money. Everyone tries to just show off and make people think they’re influential. Waste of time. Customer service is extremely poor, they take one look at you, decide you aren’t worth their time and dismiss you. Some of the things you could buy in any Tesco are priced ridiculously, to the point of hysteria. The surrounding shops and restaurants are much of the same pretentious behaviour, with people getting out of expensive cars and wearing designer clothes. Not to mention that the amount of people smoking around there would contribute to at least half of the planet’s global warming. Wouldn’t recommend at all, rather, I wouldn’t waste my time.
Written 29 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juanjo LV Segura
Palma de Mallorca, Spain3 contributions
May 2020
A couple weeks ago I planned to place an order comprised of three bottles of Thomas Kosmala "Apres l'Amour" (466 euros aprox. shipping costs included). I mistakenly placed it wrong (three bottles of "Tonic Vert", same brand, same cost) and IMMEDIATELY emailed their customer service to gently ask for the cancellation. They never responded and, the next day, when I called (25 minutes of waiting), they told me it was impossible to cancel it but also told me to be sure that I'd be able to ship it back for free. Now I find myself with three non-returnable bottles worth 466 euros and still waiting for the remaining three that I did really want to buy. Please, save yourself the bad taste... They lack of efficiency, empathy, effectiveness and proactivity when it comes to deal with their customer base. Utterly disappointing.
Written 4 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
We are sincerely sorry to hear of you recent experience with contacting our Customer Service team, this certainly does not reflect the high levels of service which we aim to provide.
Unfortunately at this time our response times have been longer than usual, please accept our apologies for the inconvenience that has been caused by this.
If you require any further assistance with this matter please do not hesitate to reach out to us.
- Harrods Customer Service
Written 23 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RParbhoo
Johannesburg, South Africa658 contributions
Jan 2020 • Family
If you visiting London first time , this store should be on your bucket list
Almost a historical building with modern twist up
All the designer labels , watches , jewelry , clothing , bags , shoes , perfumes brands
You name it and they have
Sure for rich and famous and tourist alike
Food hall has some speciality stores
Laduree’ from France is my favorite spot in Harrods . Macarons and pastries to die for .
High tea starts at £48 per person
£10 for 4 macarons
Next to Knightsbridge station .
Crowded most of the time . At least half a day .
Almost a historical building with modern twist up
All the designer labels , watches , jewelry , clothing , bags , shoes , perfumes brands
You name it and they have
Sure for rich and famous and tourist alike
Food hall has some speciality stores
Laduree’ from France is my favorite spot in Harrods . Macarons and pastries to die for .
High tea starts at £48 per person
£10 for 4 macarons
Next to Knightsbridge station .
Crowded most of the time . At least half a day .
Written 2 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LondonAdamGB
London, UK5 contributions
Jan 2020
From the outside this is possibly one of London's most beautiful and imposing icons, glittering in thousands of golden light bulbs at night it's certainly got plenty of landmark kudos. In fact, it's pretty stunning.
But once inside this is where its Victorian glamour comes to an end, it's a gaudy Disneyland without the fun of the theme park. It's not so much a British institution as an International playground for Arab and Chinese visitors spending ££££, and if you don't fall in to that category you'll feel severely brushed aside.
Visit for: The exterior, photographs of the red buses and black cabs rushing past this monolithic landmark. Visit at night to see the bulbs illuminate the building.
Don't stay for: The shopping experience, clientele and gaudy interior.
Why not try: Fortnum and Mason or Liberty London for a real British shopping experience
But once inside this is where its Victorian glamour comes to an end, it's a gaudy Disneyland without the fun of the theme park. It's not so much a British institution as an International playground for Arab and Chinese visitors spending ££££, and if you don't fall in to that category you'll feel severely brushed aside.
Visit for: The exterior, photographs of the red buses and black cabs rushing past this monolithic landmark. Visit at night to see the bulbs illuminate the building.
Don't stay for: The shopping experience, clientele and gaudy interior.
Why not try: Fortnum and Mason or Liberty London for a real British shopping experience
Written 3 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roberta P
Belo Horizonte, MG8 contributions
May 2020
If there was less than one star, It would be my grade. My boyfriend bought for my birthday a Gucci marmot animal studs bag some weeks ago, order number 64B8CB/HRW113701846, that was the only luxury bag I ever wanted in my entire life. Just because there are butterfly’s on it. The item arrived and he gave me on may 31, witch I have completed 30 years old, a very special date for me. When I opened the box, they sent me a Gucci bag cheaper and in a plain material, witch i would never choose for 800 pounds! I completely hate it! So we started a big journey with the costumer service, made many phone calls starting 5 days ago, and sent three emails to the customer service that has NEVER answered. By the phone, harrods gave the only one solution of returning the wrong purse and they MAYBE can give my money back. The fact is, the purse I wanted is sold out in everywhere, including in the Harrods website. It was a rare item, special edition. And the only thing they say is literally “I’m sorry”! I don’t want my money back, I want the purse I always dreamt or another one that I can choose from the website! But they literally are ignoring me! This is the most sad experience I’ve ever had! unreachable customer service, terrible store! Very sad about everything. I have pictures and I sent it to them, for what? Nothing. No words for this disgusting service!
Written 4 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
We are sincerely sorry to hear of your experience with your recent order. We understand that this was very disappointing for you, and this certainly does not reflect the high level of service which we aim to provide.
Should you require any further assistance with this matter please do not hesitate to reach out to us.
- Harrods Customer Service
Written 23 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TERRAvelista
London, UK18,505 contributions
Jan 2020
Harrods used to feel like 'a bit of history' every single time I used to come here but not anymore during this last visit, some 72 hours ago. Everything is under renovation, although beautifully masked by fake halls and on top of that you cannot hear any noise, which I found interesting.
The renovation will be lasting 4 years and they got rid of many brands with the most expensive remaining only and even in the food hall on the ground floor is so expensive, probably because the new Qatari royal family want to make a huge profit out of it.
As usual we also stopped to get La Duree macarrons and my favourite chocolates at Neuhaus, the Manon Cafe - what a pity the sales assistant was so rude and despite being no other customer around, he kept looking for women from his background, no wonder that he gave other type of chocolates. As I opened the back and realised his mistake I went back and he continued to be rude to me with the manner of speech and attitude - it really puts you off from shopping there.
Harrods used to be a special place, not anymore: nowadays is dedicated to over expensive, profitable consumerism - and you still can get the same items somewhere else so much lower priced.
The renovation will be lasting 4 years and they got rid of many brands with the most expensive remaining only and even in the food hall on the ground floor is so expensive, probably because the new Qatari royal family want to make a huge profit out of it.
As usual we also stopped to get La Duree macarrons and my favourite chocolates at Neuhaus, the Manon Cafe - what a pity the sales assistant was so rude and despite being no other customer around, he kept looking for women from his background, no wonder that he gave other type of chocolates. As I opened the back and realised his mistake I went back and he continued to be rude to me with the manner of speech and attitude - it really puts you off from shopping there.
Harrods used to be a special place, not anymore: nowadays is dedicated to over expensive, profitable consumerism - and you still can get the same items somewhere else so much lower priced.
Written 25 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lina04
UK8 contributions
Feb 2021 • Couples
I have received a Cartier love bracelet as a gift from my husband in late February which he purchased from Harrods online due to the lockdown. However I had a hand injury (broker wrist) that resulted in me wearing plaster cast from late January till late May not allowing me to try the bracelet on. Only when I tried it on early June when I realised that the wrong size was ordered. (Size 16 instead of size 17).
I returned the bracelet to Harrods expecting that they will take into account the exceptional circumstances of lockdown and personal injury. To my big disappointment, Harrods informed us that Cartier refuses to exchange the bracelet claiming that it got scratched despite the fact that I have never used it. I am then assuming that any scratches in the bracelet might have been either when the bracelet was delivered or when it was checked by Cartier/Harrods Customer service. This is a high value item costing more than 10000£, however Cartier and Harrods are both careless about their loyal customers.
I returned the bracelet to Harrods expecting that they will take into account the exceptional circumstances of lockdown and personal injury. To my big disappointment, Harrods informed us that Cartier refuses to exchange the bracelet claiming that it got scratched despite the fact that I have never used it. I am then assuming that any scratches in the bracelet might have been either when the bracelet was delivered or when it was checked by Cartier/Harrods Customer service. This is a high value item costing more than 10000£, however Cartier and Harrods are both careless about their loyal customers.
Written 22 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kamaainaboy
Montgomery, TX46 contributions
Dec 2019
This store is interesting in that it has one of the most robust collections of sections and departments of any store I've been in. The only stores that compare are the largest department stores in Japan.
This store has been extremely crowded each of the five or so times I've been in it. If you do not like huge, close crowds you will not enjoy a trip here.
Give all there is to do in London, this place should be further down the list unless, of course, shopping is super important to you. :)
This store has been extremely crowded each of the five or so times I've been in it. If you do not like huge, close crowds you will not enjoy a trip here.
Give all there is to do in London, this place should be further down the list unless, of course, shopping is super important to you. :)
Written 14 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
zstkbrkr2015
Sunnyvale, TX30 contributions
May 2019
This is an AMAZING and Beautiful store with a real History dating back to the 1800's! We were fortunate enough to be able to walk to Harrods from our hotel ( the Rembrandt) located in Knights bridge and we really enjoyed looking at this high end retail business. With over 20 different places to eat here...You can have just about anything or bag it up and take it home. The tea, coffee, bar is huge and a great place to rest in between your shopping spree. The displays are beautiful and when we visited they had a Racing Ferrari on display at the entrance. They have a department that is exclusive for souvenirs and this is where we picked up most of our purchases. The original owner Harrod fancied West Highland Terriers. He has many items for sale in the souvenir section with the a Westie picture on them ...like mugs, shirts stuffed dogs, magnets etc. Since we have a Westie this was right up our alley and we had fun buying various Westie items. They also have fresh markets of Fruits Meats and fish and a phenomenal Bakery! You will enjoy 7 stories of this wonderful department store ...even if you can't afford 95% of it :)
Written 7 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ho letto che la domenica pomeriggio per accedere è obbligatorio acquistare qualcosa, corretto? E nel caso a gruppo o a persona?
Written 24 July 2024
Noi non è stato richiesto… credo che sia difficile uscire senza comprare qualcosa anche a poche sterline …
Written 27 July 2024
Hey, Scott. If you're asking about Em Sherif in Harrod's, I would allow an hour and a half. It's such a great experience and you don't want to be in a hurry when you go here, plus it gets super busy. So, get there as early as you can for lunch. But you won't be disappointed, it's a fantastic restaurant with super nice people working here.
Written 16 May 2024
Harrods L
Neath Port Talbot, United Kingdom
Can record in Harrods Store
Witch Camcorder would be best to record around Harrods Store
Please answer ASAP
Written 31 October 2023
I have only ever used my Visa card, so i am not sure.
Written 13 August 2023
Does Harrods accept cash USD instead of pound?
Written 5 February 2023
My guess is yes. Harrods has it's own bank on the basement level, as I recall. I would assume they do or can make arrangements.
Written 6 February 2023
We're staying near Harrods at the moment and on Saturday afternoon and evening there were literally hundreds of young people, dressed up to the nines, hanging around outside and we just wondered what was going on? By the evening dozens of police had turned up which was a bit worrying and all the local shops had been told not to sell alcohol. Is this a regular thing??
Written 17 April 2022
Must’ve been some Easter gathering, it’s not usual for sure
Written 18 April 2022
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