Fortnum & Mason
Fortnum & Mason
4.5
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
12:00 PM - 6:00 PM
About
From a small grocery store in Piccadilly in 1707, has grown a celebrated store with an international reputation for the exclusivity and quality of the products it sells. Fortnum's Food Hall is an irresistible display of gourmet pleasures, from chocolates and biscuits to smoked salmon and Stilton, vintage marmalade and seasonal produce. Passionate about provenance, we are proud to recommend every jar, spoonful and slice for our hungry customers.
Duration: < 1 hour
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The area
Address
Neighbourhood: Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
How to get there
  • Piccadilly Circus • 5 min walk
  • Green Park • 5 min walk
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See what travellers are saying
  • Or Noyman
    Tel Aviv, Israel15 contributions
    5.0 of 5 bubbles
    For chocolate lovers
    Felt like a little kid entering a huge candy store! So many options and flavors. Luckily a nice staff lady helped me compose gift boxes (and taste a few).
    Visited April 2023
    Travelled solo
    Written 23 April 2023
  • Kerrie M
    Sydney, Australia16 contributions
    4.0 of 5 bubbles
    I love a good high tea and it’s worth doing in London.
    We had high tea and it was absolutely delicious. Good selection of sandwiches and sweet food. I felt their China was a little worn. I had to ask about the champagne option - that was after they poured tea …. So I felt like a little more time and care could have been taken. Quite expensive but overall a good experience.
    Visited April 2023
    Travelled as a couple
    Written 27 April 2023
  • Ella_RM
    New York City, New York312 contributions
    5.0 of 5 bubbles
    Relaxing High Tea
    Very relaxing afternoon tea experience. Sandwiches and desert / savory items were excellent... scones less so. You can order seconds and thirds (we were told that some guests order two orders of everything - that's 4,000 cal. !!! Refills of tea are included as well. Jubilee is a beautiful room, and its very quiet till about 12:30 when most visitors arrive
    Visited April 2023
    Travelled as a couple
    Written 29 April 2023
  • Stanley S
    Winter Garden, Florida548 contributions
    5.0 of 5 bubbles
    Still the best
    I still prefer shopping here than the megaoplolis Harrods, especially after this most recent visit. Their food selection alone and old time decor just make me feel comfortable. There is still the air of opulence, particularly when you pass the dining rooms. Not snooty, despite their grandiose appearance, the staff genuinely helps you. The selection of goods is varied and extensive but not so much to be overwhelming like Harrods. It is worth it alone just to go upstairs and take a look at their Hamper offerings (Unfortuanatly I think they still do not ship to the US ). The day we went the store was incredibly crowded even mid-day, mid-week but not so as to make you feel claustrophobic. Like a self-confident grand dame, F&M doesn't have to be showy because everyone already knows she is.
    Visited May 2023
    Travelled as a couple
    Written 18 May 2023
  • reddogsrule
    141 contributions
    4.0 of 5 bubbles
    A very good afternoon treat
    Since we were not hungry enough to justify the cost of afternoon tea we instead went to the ice cream parlor they have. It’s very busy so you may have a wait but options were very good - more than ice cream. Scones were fresh, light and fluffy.
    Visited May 2023
    Travelled as a couple
    Written 22 May 2023
  • TravelFun2008
    Washington DC, District of Columbia77 contributions
    5.0 of 5 bubbles
    Enjoyable Afternoon Tea
    I was looking forward to high tea and it did not disappoint. The tea room was pleasant and the staff was attentive and knowledgeable. I usually order Early Grey but tried the Countess Grey which I like even better. The sandwiches were delicious but the highlight for me was the scones, cream, and excellent preserves. I lived in the UK for 6 months years ago and this is what i missed most. The cakes were ok. I’m still drinking the tea I purchased there. I wish I had more room in my luggage to purchase more.
    Visited December 2022
    Written 26 May 2023
  • UwannaKnow
    21 contributions
    5.0 of 5 bubbles
    Afternoon Tea like you would expect it to be
    We had a lovely Afternoon Tea. Service was excellent. Beautifully decorated dining room was like a movie set. We were not rushed. We enjoyed the food, champagne, and ambiance. We made reservations 2 months in advance. I noticed a couple trying to obtain a table without a reservation and overheard the hostess say they were fully booked all day. So FYI if you plan to go-make a reservation. Highly recommend this place for tea.
    Visited June 2023
    Travelled with family
    Written 6 June 2023
  • kimwillrule
    Singapore, Singapore2,688 contributions
    5.0 of 5 bubbles
    Paradise store
    Fortnum & Maison, Picadilly London: Step inside for a Willa-Wonka-esque instant pick me up with the world’s best designed groceries. Each article is a true marvel - quality matched by over the top designs. The most amazing part is the marzipan section where you seriously agonise over what to pick. This is an eye candy better than a candy store. #eatstylishtravelstylish
    Visited June 2023
    Travelled with family
    Written 8 June 2023
  • Adrienne D
    Greater London, United Kingdom5 contributions
    5.0 of 5 bubbles
    Afternoon Tea at The Diamond Jubilee Tea Salom
    The food was plentiful and very good, but the service was sublime and the customer care was amazing. Their were the usual finger sandwiches, scones and cakes but taken to a high level; but it was the waiting staff and excellent service that put in notches ahead of many other 'five star' establishments. The staff were helpful but not obsequious, and even purchasing goods in the food hall later we were met with smiles, answers to queries re: products and efficiency. I would happily recommend and also be going back soon.
    Visited July 2023
    Travelled with friends
    Written 6 July 2023
  • elsie mae
    London, United Kingdom2 contributions
    5.0 of 5 bubbles
    Elsie and fortnum’s !
    I adore fortnum’s , it is my favourite place and best thing in the whole universe , the teas , decorations , staff and everything about it is just so lovely and stunning!! I really enjoy going there as it’s the only thing that cheers me up , but I am writing this to say how upset I am with some of the staff members , as a fortnum’s enthusiast I go to fortnum’s quite a lot , and I always buy and make some things for the staff but what I get back is appalling , one of the managers is terribly rude to me and selective to who he wants to be nice to to also mention I have a fortnum & mason instagram account . So I put the username on drawings and letters and he’d always come on it to block me but allow somebody else to go on his account , baring in mind I never even asked the staff to interact with it sometimes I make digital drawings and appreciation posts for them and I’d like them to see it , Anyways last year they used to adore me we’d always chat , and never had this blocking palaver it’s so sad to see them to this to me as I repeatedly said I’m trying ! But he blocked me first and I was distraught by it , yes it’s sad really but I didn’t take much notice until more staff blocked me , and when I go to fortnum’s he gives me unpleasant looks me and disrespects me by talking bad about me !! As have stated fortnum’s is the only thing that makes me happy and to see their people ( not all ) treat me in a horrible manner and block me is just heart wrenching and it has destroyed my mental health in a way, petrified to go fortnum’s sometimes incase he is horrible to me and I always cry about it ! All I’m asking is for you to be nice and treat people with respect and kindness how you used to ! I give my respect to the hard working and lovely ones such as * Ben , Sarah , Tiziana , Louis , etcetera * , as to mention here are some paragraphs of the most loveliest fortnum’s workers : : 🎀 ~ Tiziana || ‘ she has a lot of respect towards her customers and has a positive attitude towards them she always smiles and make sure everyone has a good day ! She always works hard keep up ‘ : : ✨ ~ Sarah || ‘ Sarah is very lovely to me she is always taking pride in herself in the aspect of looking and helping the customers around the shop ‘ : : 🐬 ~ Ben || ‘ Ben is one of the red coats at fortnum’s he is a very respectful man , last year Ben gave me a ribbon to put around my carrier and recently in February he gave me an eau de nil bag with a ribbon , he is very thoughtful and kind hearted ! ‘ : : keep up ! I recommend fortnum’s 100% but I’m just mentioning something that made me sad but that’s irrelevant and it wouldn’t happen to anybody else - elsie x
    Visited July 2023
    Travelled solo
    Written 6 July 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles5,177 reviews
Excellent
3,177
Very good
1,096
Average
351
Poor
266
Terrible
287

Roam747733
Murphy, NC124 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
We had a bite to eat in the parlor. What a fun place to get a bite to eat. Service was very good and so was the food. The Smokey Earl Grey tea was amazing and I enjoyed it with the tomatoes, basil pesto and toast. After a day of touring and shopping this really was delightful. I purchased some of the tea to have at home.
Written 17 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maps23216090158
Derry, UK2 contributions
5.0 of 5 bubbles
Apr 2024 • Family
My wife and I visit London each year for 5/6 days.One of the places we love visiting is Fortnum and Masons.It has a wonderful old Worldly atmosphere about it and we always indulge ourselves with tea and scones (English breakfast of course)before shopping in store.We usually spend a couple of hours browsing and purchasing.Then there is the sampling of different products in the food hall.This visit it was Fortnums own distilled Gin.My wife was delighted and I was pleased with my first Gin.Amazing that they distill on the 3rd floor.We have never been disappointed with any of our visits to the store and this year has been no different.Staff very professional,courteous,helpful and friendly.Well done to all staff.My wife and I look forward to our next visit.
Bob and Geraldine
Written 15 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

937liz
Richmond, New Zealand317 contributions
4.0 of 5 bubbles
Apr 2024 • Couples
Been and bought a bag to prove it. Expensive foods and full of people. We had a coffee and tea in cafe. Beautiful china and lovely to see it all
Written 15 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jammiedodgers408
Suffolk, UK12 contributions
2.0 of 5 bubbles
Mar 2024 • Family
We went for afternoon tea as a family of four as a Mother’s days treat. From the moment we got there I can only say the service was extremely poor. We were one of the last bookings of the day. After we had ordered we never saw our waiter again. Approximately 45 minutes later I got someone's attention and asked what was happening with our order. We were the only people without food. Jams and cream had arrived at the table but still no teas or food. There were no apologies and within 10 minutes our drinks and food came out. The food was ok, nothing special and we have had afternoon tea in many lovely venues in London, such as Claridges, the Savoy which are around the same price point. This poor review though is mainly down to the service which was non existent. No one came to ask if we wanted anymore tea - again we had to try and get someone's attention. Then as we had waited so long we were the last people to leave. Sitting alone whilst they cleared up around us and clearly wanting to go home! To add insult to injury they added service charge on to what was already a grossly overpriced experience for what we got. As the building had closed we had to be escorted to the lift and out by the security guard. A hugely disappointing mothers day “treat’ and I would never go back. I suggest you don't waste your money here.
Written 6 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MS
2 contributions
1.0 of 5 bubbles
Apr 2024 • Couples
We had afternoon tea for my friends birthday. Three of us had the standard afternoon and one of the party had the gluten free option. The tea and sandwiches were lovely. The scones were dry and basically not even supermarket quality. The fruit scones didn’t contain sultanas. The patisserie cakes were vile. Nothing tasted particularly fresh.
We were told that we could order additional sandwiches or tea however when the bill arrived we had been billed for 5.5 afternoon teas. The bill was over £500. Very poor quality at an extortionate price
Written 5 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bubblechucks
London, UK35 contributions
2.0 of 5 bubbles
Mar 2024 • Solo
There is a store in Stockholm that used to have a sign painted on the outside, "Where the King is a customer and the customer is King. The King is a customer at F&M, but it doesn't seem the ordinary customer really matters at this historic company.

Miz Bubblechucks has shopped there in person for decades. I have had a few orders more recently. The last time I was in F&M in Piccadilly was well before Christmas, it was full of tourists and nowhere to move. Almost all my orders have had things missing and all one is offered is a refund and "a gift by way of apology". No replacements or equivalent. Just a refund. I don't want gifts. Just what I ordered.

Time to rethink shopping there at all. My advice is: F&M is an historic store and has some beautiful tings. It needs to improve its services, quality of its offerings, and the way it treats customers. Or go out of business. There are appalling reviews on Trust Pilot. Read them before you order. If you still want F&M things, go there in person.
Written 30 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Carolina L
2 contributions
5.0 of 5 bubbles
Mar 2024 • Family
My son wanted to have a very British experience with the afternoon tea so we choose that place and the experience was amazing. Is something you have to live at least once.
Written 28 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sue P
11 contributions
5.0 of 5 bubbles
Jan 2024 • Friends
I had an afternoon tea here in the middle of January 2024. It was a retirement gift from friends I worked with. From the time we arrived at the Diamond Tea Salon to the time we left, it was just a wondeful experience with great service. We had a choice of three afternoon tea menus to choose from and a selection of tea's to pick. For those who did not drink tea, coffee was offered.
As this was a treat I didn't take any photos except for the little box, I brought home with the pasteries I could not eat, which was pretty, in it's self
Written 25 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Page J
3 contributions
5.0 of 5 bubbles
Mar 2024 • Solo
This famous store is my favourite London store. The way it is set up, is impressive. The chandeliers and beautiful displays are so special. I have made a seasonal trip to get some Easter treats for my family. The chocolate bunny in a box is cute, delicious biscuits in tins and at one of the counters they have different sized eggs, bunnies and chicks all in chocolate, oh the choice.
Needless to say, I spent a fortune, but loved every minute. The displays are worth a look even if you don’t buy anything.
Written 20 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chris555
5 contributions
3.0 of 5 bubbles
Mar 2024 • Family
Had coffee and cream scones in the Parlour; two little scones, one plain, one fruited. I say that, but there were TWO sultanas in it! Nothing more than okay.
Written 17 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Fortnum & Mason - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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