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Casa Spa

439 Edgware Road, London W2 1TH, England
+44 20 7724 2030
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Review Highlights
Zero stars. Don't go here!

I bought a hammam spa experience for a friend's birthday on wowcher. We turned up but were left... read more

Reviewed 2 weeks ago
lxdonogh
,
London, United Kingdom
What a beauty of a place

Really had a wonderful time visiting the spa! Great attention to service and brilliant treatments... read more

Reviewed 2 weeks ago
Ramy H
via mobile
Read all 406 reviews
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Casa Spa offers tailored and signature hammam rituals to relax, revive, re-engerise and restore balance. Our hammam and ghassoul rituals unleash the purifying and detoxifying secrets that Moroccan men and women have enjoyed for many years. Combine your hammam ritual with a black soap body scrub to cleanse and exfoliate the skin leaving it hydrated and soft, followed by a rich ghassoul mud mask to draw out toxins and impurities and a gentle massage to soothe weary aching bodies. You will leave our spa feeling totally refreshed and with our special VIP package options you may visit as often as you like to remain balanced and relaxed every single day! Aside from this, our spa offers full body massages, Dermologica Facials and has recently opened its own Deli cafe and Shisha lounge for customers to enjoy after their spa treatments!
  • Excellent53%
  • Very good16%
  • Average5%
  • Poor3%
  • Terrible23%
Travellers talk about
“black soap” (36 reviews)
“edgware road” (20 reviews)
Closes in 10 min
Hours
Hours Today: 10:00 AM - 8:00 PM
Suggested Duration: 1-2 hours
LOCATION
439 Edgware Road, London W2 1TH, England
CONTACT
Website
+44 20 7724 2030
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Reviews (406)
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All reviews
"black soap"
in 36 reviews
"hammam treatment"
in 21 reviews
"edgware road"
in 20 reviews
"foot massage"
in 15 reviews
"mud mask"
in 15 reviews
"traditional hammam"
in 13 reviews
"skin feels"
in 12 reviews
"argan oil"
in 7 reviews
"full body"
in 8 reviews
"therapist"
in 33 reviews
"rhassoul"
in 5 reviews
"reflexology"
in 4 reviews
"glow"
in 5 reviews
"invigorating"
in 4 reviews
Filter

1 - 10 of 399 reviews

Reviewed 2 weeks ago

I bought a hammam spa experience for a friend's birthday on wowcher. We turned up but were left sitting in there for 30 minutes and were eventually told that a staff member had been taken ill and had to go to hospital so we'd have...More

Thank lxdonogh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaSpa, Owner at Casa Spa, responded to this reviewResponded 1 week ago

Hi, We're very sorry to hear about this. Would you be kind enough to contact our spa directly on the telephone to explain the situation. I'm sure there must have been a mis-communication. Our Spa would never condone such an action. Customer care is at...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Really had a wonderful time visiting the spa! Great attention to service and brilliant treatments provided. Had the traditional hammam and 30 minutes Massage. Both treatments went well. Will 1000% recommend Casa Spa for the future.

Thank Ramy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I was persuaded by the manager to book directly with here over the phone as opposed to booking via Wowcher. When I got there, she tried to over charge me, so be careful when they take payment. Lady who did the treatment was not friendly...More

Thank lapstarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaSpa, Owner at Casa Spa, responded to this reviewResponded 1 week ago

Dear lapstarr, We are very sorry about your negative experience. We have completed a refurbishment of our spa and would love to invite you experience the new facilities. I do have to say I am surprised to read some of your comments as hygiene is...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 10 March 2018 via mobile

Great little hamam away from the hustle and bustle of central london. Very convenient location close to Oxford street. Steam room was clean and relaxing, cleared and brightened my skin. We were offered fruits and tea in a traditional morrocan seating area where we had...More

Thank Sara_Londoner_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

Went with a group of friends and found the steam room very relaxing and was very clean. It brightened up my skin! We were offered fruits and tea in a traditional Moroccan seating area where we had our feet massages. Thoroughly enjoyed it!

Thank ifra8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaSpa, Owner at Casa Spa, responded to this reviewResponded 1 week ago

Hi, Thank you very much for the positive review. Very happy that you enjoyed the treatments you had with us! Look forward to welcoming you again soon. All the Best, Casa Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018

This was a birthday present, i wanted to walk out the minute i got there. The same scrum was use on everyone. I found the place unhygienic, the changing room was small and used by both men and women. The place that you go to...More

3  Thank C8740EVlinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaSpa, Owner at Casa Spa, responded to this reviewResponded 1 week ago

Dear C8740EVlinda, We are very sorry about your negative experience. We have completed a refurbishment of our spa and would love to invite you experience the new facilities. I do have to say I am surprised to read some of your comments as hygiene is...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

I rang up to make an appointment for this coming Saturday, to spend the day there with my partner.When I spoke to the woman on the phone, absolutely disgusted in how she spoke to me. She said she had no agreement with Groupon and will...More

2  Thank Eleanor V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

This was a huge disappointment. After visiting a few years ago we were looking forward to the same high standard of customer care. The photos on their website have not changed but when we arrived we thought we had come to the wrong place. Gone...More

Thank London_PA2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

2nd time here and loved it! Brace yourself for a true authentic experience from the delightful 'Auntie' Helen and her girls! We both enjoyed the Hamam experience, followed by reflexology in the relaxation lounge, then full body massages. We both feel relaxed and fully cleansed....More

Thank PoodlerChick109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaSpa, Owner at Casa Spa, responded to this reviewResponded 1 week ago

Hi, Thank you very much for the positive review! Very happy that you enjoyed the treatments you had with us! Your words are truly appreciated and we will take them on board to keep improving. Thank you. Hope to see you again soon. All the...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018 via mobile

Very friendly welcome. The facility is a bit shoddy but the treatment was pleasant. It is not about luxury facilities but more about feeling refreshed and relaxed. The mint tea and fresh fruit offered was a nice touch.More

Thank stardusty11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaSpa, Owner at Casa Spa, responded to this reviewResponded 1 week ago

Hi, Thank you very much for the positive review! Very happy that you enjoyed the treatments you had with us! We will take your words on board with regard to the appearance of the premises and make sure to improve from it! Thank you. Hope...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
CasaSpa
9 April 2018|
Answer
Response from CasaSpa | Property representative |
Yes it does! Please call to find out more
0
Votes
humayra_khan
23 March 2018|
Answer
Response from CasaSpa | Property representative |
Hi, No sadly we don't at the moment!
0
Votes
Yasmin A
23 November 2017|
AnswerShow all 2 answers
Response from CasaSpa | Property representative |
Yes we do. Monday is our ladies only day though exceptions can be made for other days if you are booking a party or hen-do. Please email our spa for more information.
0
Votes