We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Liverpool John Lennon Airport Information Desk

Review Highlights
A smile would not hurt

I booked the airport lounge at Liverpool for early July 2018 , after a bad experience at Manchester... read more

Reviewed yesterday
Leeds, United Kingdom
An airport is an airport

Standard airport, only one terminal so not a lot of chance you can get lost. Plenty of shops and... read more

Reviewed 3 weeks ago
Falmouth, United Kingdom
via mobile
Read all 198 reviews
All photos (81)
Full view
Traveller Overview
  • Excellent25%
  • Very good14%
  • Average15%
  • Poor8%
  • Terrible38%
Travellers talk about
the friendly and knowledgable team can assist with accommodation bookings Onward travel information and bookings local tours and attraction bookings great range of Liverpool merchandise and much more open 7 days a week, 08:00 - 18:00
Suggested duration: < 1 hour
South Terminal Speke Hall Avenue, Liverpool L24 1YD, England
+44 151 233 2008
Top Selling Tours & Activities in and around Liverpool
from US$ 22.10
More Info
from US$ 26.80
More Info
from US$ 28.90
More Info
from US$ 174.50
More Info
Reviews (198)
Filter reviews
191 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviewssmall airportsecurity screeningfrom manchesterusual shopswh smithfood outletstoilet facilitiesryanairairsideian
Updating list...
1 - 10 of 191 reviews
Reviewed yesterday

I booked the airport lounge at Liverpool for early July 2018 , after a bad experience at Manchester last year, we decided to give this another go. It has gone through a revamp, and I was contacted a couple of weeks before we were due...More

Thank SassyofLeeds
Reviewed 3 days ago via mobile

Regularly use Aspire lounge at Manchester Airport have to say the one at Liverpool Airport is very poor by comparison. Wi fi does not work, no food selection, not worth bothering with in future will just use one of the coffee shops in the airport...More

Thank Hartcrag123
Reviewed 5 days ago via mobile

Here now in the aspire lounge after many a great visit pre flight. But I think it’s safe to say this will be the last visit (even though I get so many visits on my Dragon Pass to use all over the world). It’s had...More

Thank neata66
Reviewed 6 days ago

Our family paid for the V I P lounge for our anniversary so that we could relax before the flight. We found the place clean and tide very relaxing and staff most helpful. The food was 5 bean chilly with rice, crackers and cheese, bread...More

Thank RonandJan
Reviewed 6 days ago via mobile

Desk unattended, walked through without checking in. No friendly mature lady staff member with her usual warm greeting. Appalling food, misshapen unidentifiable lumps of cheese covered in flies and one stale scone. Didn’t dare to try the Hot Dish. Can’t believe they charge for this...More

1  Thank hilary753
Reviewed 1 week ago

I have just been fined £100 (reduced to £60 for prompt payment) for stopping for 14 seconds in the vicinity of the airport to pick my daughter up at midnight. The area is poorly lit, signs are unlit with small lettering, it's difficult to understand...More

1  Thank D8245JZdj
Reviewed 2 weeks ago via mobile

Easy jet staff and customs staff are so rude. Have no manners and or customer service skills. Cant even get there rules right together. Came home with same stuff bags etc from barcalona no issues on way out from Liverpool, clear bags not right (even...More

1  Thank joanne1704
Reviewed 3 weeks ago via mobile

Standard airport, only one terminal so not a lot of chance you can get lost. Plenty of shops and food within. A few negatives, there is no free drinking water pass security so I couldn’t fill up my water bottle! You have to buy the...More

Thank KttCo
Reviewed 3 weeks ago via mobile

Lovely little airport departure simple beer prices £6 a pint when asked why so expensive they blamed it in Ryanair !!!! Forcing the price up ... Arrivals .....shocking slow process can’t cope with numerous flights arriving at one time really poor

Thank Nige W
Reviewed 7 June 2018 via mobile

This review in not of the airport or facilities attached but of the taxi service that queues at the rank outside. The familiar expression ‘one bad apple’ is well known. Today I met the taxi driver version. I’m sure other drivers are OK and value...More

2  Thank Ben L
View more reviews
Questions & Answers
Ask a question
6 June 2018|
AnswerShow all 6 answers
Response from X9576VBkarenm | Reviewed this property |
Departures are upstairs but sorry I didn’t see any smoking areas.
16 May 2018|
AnswerShow all 6 answers
Response from timmm_11 | Reviewed this property |
If she needs a meal, I would recommend not to use the lounge and just buy a meal at one of the restaurants there.
Robert M
11 March 2018|
AnswerShow all 2 answers
Response from Teyrn | Reviewed this property |
Seemed to be a few car hire desks