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Liverpool John Lennon Airport Information Desk

Review Highlights
Beautiful Airport.

Beautiful airport lovely and clean but the security staff are very unpleasant and need to learn... read more

Reviewed 2 weeks ago
Belfast, United Kingdom
via mobile
Great Experience

This is the second time we have used Liverpool to fly from and frankly I will look and see if I can... read more

Reviewed 3 weeks ago
Janet H
Ellesmere Port, United Kingdom
Read all 248 reviews
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Traveller Overview
  • Excellent27%
  • Very good13%
  • Average13%
  • Poor10%
  • Terrible37%
Travellers talk about
the friendly and knowledgable team can assist with accommodation bookings Onward travel information and bookings local tours and attraction bookings great range of Liverpool merchandise and much more open 7 days a week, 08:00 - 18:00
Suggested duration: < 1 hour
South Terminal Speke Hall Avenue, Liverpool L24 1YD, England
+44 151 233 2008
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Reviews (248)
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1 - 10 of 241 reviews
Reviewed 6 days ago

Liverpool airport sells itself as "Faster, Easier, Friendlier" - well it isn't. Try getting dropped off at the airport - there are red lines, cameras and even a person sat in a vehicle on the pavement to catch anyone who stops - a £100 fine...More

Thank Philip C
Reviewed 1 week ago via mobile

First time flying from Liverpool and after my experience I don’t think I will be flying from anywhere else again if possible. We flew through security, had a browse around the shops and boarded our flight. No stress no massive queues just really chilled. All...More

1  Thank Abbilove
Reviewed 1 week ago

Had a voucher for parking, phone office week before travelling to check where to go, was told in a very impatient tone...just drive in and when you return come to office! Did as was told. On return put ticket in machine pressed button for assistance,...More

Thank Connector60462987844
Reviewed 1 week ago via mobile

When we pulled up outside I honestly thought what have I gotten myself into..? Pleasantly surprised, quick and easy security, the terminal itself is small and modern with a nice selection of shops and restaurants. Staff extremely friendly. We’ll worth paying for the Aspire Lounge,...More

1  Thank danieliD348CC
Reviewed 2 weeks ago via mobile

Flew from John Lennon Airport - no kids this time just the wife and I - was quiet so straight through Airport Security - staff nice and friendly. Spent time in Aspire Lounge - which was well worth it, a nice setting just to relax...More

2  Thank 80mikea
Reviewed 2 weeks ago via mobile

why have a automatic number recognition system that requires a ticket what a terrible system every other car had to call for help. shocking. SORT IT OUT LIVERPOOL.

Thank Jowen D
Reviewed 2 weeks ago via mobile

Beautiful airport lovely and clean but the security staff are very unpleasant and need to learn some customer service skills..

Thank 20sps
Reviewed 3 weeks ago via mobile

We went to the 1st class lounge and we have never encountered such snobby and stuck up staff. The ladies literally said to us 'you'd be better off, going somewhere else because it will be cheaper for you'! We thanked her for the concern over...More

1  Thank 81annemarieh
Reviewed 3 weeks ago via mobile

Went today to pick up my son after he had flown in to John Lennon Airport. Parked in the short stay car park. Went into the airport and waited for no more than 20 minutes. Came out and was charged £10 for the time in...More

Thank reao69
Reviewed 3 weeks ago

This is the second time we have used Liverpool to fly from and frankly I will look and see if I can fly from here rather than Manchester for further holidays. It is such a pleasant, quick and lovely experience. We had pre booked the...More

1  Thank Janet H
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Questions & Answers
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20 November 2018|
AnswerShow all 4 answers
Response from X9576VBkarenm | Reviewed this property |
We parked slightly away from the airport at a facility outside the airport. If you book on the airport, you need to be aware there’s another charge on top for getting the car into and outside of the airport. We had no... More
6 June 2018|
AnswerShow all 6 answers
Response from X9576VBkarenm | Reviewed this property |
Departures are upstairs but sorry I didn’t see any smoking areas.
16 May 2018|
AnswerShow all 6 answers
Response from timmm_11 | Reviewed this property |
If she needs a meal, I would recommend not to use the lounge and just buy a meal at one of the restaurants there.