We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Champneys St Albans

23 Market Place, St Albans AL3 5DP, England
+44 1727 864893
Website
Share
Save
Review Highlights
Rushed treatment, terrible gel nails

I got a voucher from friends for my birthday, so thought I would treat myself. I opted for eyebrow... read more

Reviewed 20 June 2018
Christine B
via mobile
Pretty average overall

Having been to Champneys Henlow and Tring I was really looking forward to my luxury pedicure but... read more

Reviewed 2 June 2018
Jo C
,
Shillington, United Kingdom
via mobile
Read all 75 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Nestled in the historic Market Place of leafy St. Albans, our City Spa is the place to experience world-class spa pampering and beauty treatments. Spend an hour with us, and you’ll feel relaxed and refreshed. The longer you linger, the more revitalised you’ll feel, so take a look at our spa menu, and choose your pampering treat. And our city spas are all about the Champneys pampering treats, there’s no pool, sauna or Jacuzzi. Just you and our therapists doing what they do best.
  • Excellent39%
  • Very good20%
  • Average9%
  • Poor14%
  • Terrible18%
Travellers talk about
Open Now
Hours
Hours Today: 9:00 AM - 6:00 AM
LOCATION
23 Market Place, St Albans AL3 5DP, England
CONTACT
Website
+44 1727 864893
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (75)
Traveller rating
Traveller type
Time of year
Language
All reviews
"relaxing massage"
in 3 reviews
"gift voucher"
in 4 reviews
"elemis products"
in 2 reviews
"exercise classes"
in 2 reviews
"birthday treat"
in 3 reviews
"luxury pedicure"
in 2 reviews
"hot stone massage"
in 2 reviews
"i've visited"
in 2 reviews
"lovely staff"
in 2 reviews
"facial"
in 16 reviews
"lauren"
in 3 reviews
"exfoliation"
in 2 reviews
"bump"
in 2 reviews
"knots"
in 2 reviews
"wax"
in 2 reviews
"masseuse"
in 2 reviews
"session"
in 2 reviews
Filter

1 - 10 of 75 reviews

Reviewed 20 June 2018 via mobile

I got a voucher from friends for my birthday, so thought I would treat myself. I opted for eyebrow tinting, and gel nails. The tinting took about 2 minutes, and although I stated I didn't want them to look top dark as I'm blonde, they...More

Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte G, Manager at Champneys St Albans, responded to this reviewResponded 21 June 2018

Thank you for your feedback, we are very disappointing to hear about your recent visit here in our St Albans branch. Please could you email us on stalbans@champneys.com with this feedback so we are able to follow this up with you. Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018 via mobile

Having been to Champneys Henlow and Tring I was really looking forward to my luxury pedicure but was sadly underwhelmed. Booked using a buyagift voucher and this was all great although I did not get a phone call the day before as promised so had...More

Thank Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte G, Manager at Champneys St Albans, responded to this reviewResponded 4 June 2018

Thank you for your feedback this is very disappointing to hear. Please could you email us on stalbans@champneys.com with this feedback so we are able to follow this up with you. Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

Yesterday I came out of Champneys St Albans not feeling like I had a great experience, compared to my visit many years ago. It all felt rushed, and not professional at all. My manicure wasn’t done well, it was rushed and the polish kept denting,...More

1  Thank Lettylou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte G, Manager at Champneys St Albans, responded to this reviewResponded 31 May 2018

Thank you for your feedback. I'm really disappointed to hear you were unhappy with your visit. Are you able to email the spa on stalbans@Champneys.com with more details so I can look into this further for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 20 May 2018

I had a amazing Hot stone massage with Emily, who removed many stress knots from my back I felt total relaxed afterwards and will book the treatment again. I have also visited on a Saturday which is not the best day for relaxation due to...More

Thank melaniej20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte G, Manager at Champneys St Albans, responded to this reviewResponded 31 May 2018

Thank you for your review, we look forward to welcoming you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

I was lucky enough to visit the Champneys City Spa in St Albans today to have a massage. My masseuse was a young lady called Dortoya (might be spelt wrong). Over the years I’ve had many massages but this by far was the best, she...More

Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte G, Manager at Champneys St Albans, responded to this reviewResponded 11 December 2017

Thank you so much for your comments. I will pass them onto Dorota. We hope you see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

I sometimes come here to have a facial session & I always leave feeling happy and satisfied! The staff are very kind & always answer any questions I have in great detail. They also sell all the Elemis products which is a big bonus! :)

Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte G, Manager at Champneys St Albans, responded to this reviewResponded 11 December 2017

Thank you for your comments. Glad we are able to help. See you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

Champneys is very well managed by the able Lucy Witney an energetic and elegant manageress who is very passionate about the spa. I was recovering from a broken ankle and also wanted to lose a few pounds so I went into the light diet section....More

Thank Niknoknoknik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

I come here on a regular basis for the hot stones massage which is lovely and relaxing! The staff are very welcoming and friendly. Although a city spa you wouldn’t know it when in the relaxing rooms with lovely mood lights and music. As for...More

Thank melc00per
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte G, Manager at Champneys St Albans, responded to this reviewResponded 11 December 2017

Thank you so much for your comments. See you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

Return on a regular basis here for treatment of the month and great discounts on products. Whow great customer service. Recently product out of stock and ordered for me to collect when I am next there. Therapists great and happy to give advice. Treatments are...More

Thank SallyBear50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 October 2017

Thank you for your comments. We look forward to seeing you soon. :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

Just had a fantastic treatment at Champneys it was on offer an Elimis sept deal 50 mins facial and massage with a goodie bag .Treatment was £45 rather that £70 i was treated so well excellent therapist Emma would total return and recommend. Thank you

Thank ashleighbee2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 September 2017

Thank you for your review I will pass on your comments to Emma. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Nearby HotelsSee all 10 hotels in St Albans
Clarion Collection Hotel St. Albans
640 reviews
.27 km away
Premier Inn St Albans City Centre Hotel
854 reviews
.32 km away
St Michael's Manor Hotel
636 reviews
.71 km away
Ardmore House
588 reviews
1.10 km away
Nearby Restaurants
Tabure
415 reviews
.07 km away
The Pudding Stop
464 reviews
.11 km away
L'Italiana
881 reviews
.08 km away
Little Marrakech
565 reviews
.03 km away
Nearby Attractions
St Albans Cathedral
1,871 reviews
.27 km away
St Albans Clock Tower
305 reviews
.10 km away
River Ver Trail
18 reviews
.69 km away
St Albans Farmers Market
20 reviews
.01 km away
Questions & Answers
Get quick answers from Champneys St Albans staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit