We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Westquay

Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: 8-10 Portland Terrace, Southampton SO14 7EG, England
Phone Number:
+44 23 8023 6789
Today
09:00 - 20:00
Open now
See all hours
Hours:
Sun 11:00 - 17:00
Mon - Fri 09:00 - 20:00
Sat 09:00 - 19:00

TripAdvisor Reviewer Highlights

Read all 236 reviews
Visitor rating
  • 78
    Excellent
  • 91
    Very good
  • 31
    Average
  • 4
    Poor
  • 9
    Terrible
Good variety of shops

Good shopping centre with most shops you'd expect in a mall long with restaurants around the outside edge of the mall. Found some great bargains in super dry & Fat face. Would... read more

4 of 5 bubblesReviewed 3 weeks ago
LouiseAW
,
Uckfield, United Kingdom
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

236 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 213: English reviews
Level Contributor
66 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

Southampton's a big Town! The shopping centres are built then they build another one and the old one ends up derelict! I know this is Trip advisor and not The town planning office, but Southampton needs to encourage business in other directions, the bar gate shopping centre is boarded up, this building \ complex is the equivalent of Portsmouth's cascades... More 

Helpful?
Thank Nigel P
Haslemere, United Kingdom
Level Contributor
142 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

All the big chains are here, well stocked and with friendly staff. Several good places to eat or buy a snack. The area around the centre was full of road works and only half the lifts from the car park were operating. We thoroughly enjoyed our visit.

Helpful?
Thank Mac42
Uckfield, United Kingdom
Level Contributor
24 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Good shopping centre with most shops you'd expect in a mall long with restaurants around the outside edge of the mall. Found some great bargains in super dry & Fat face. Would recommend tortilla for a quick Mexican lunch upstairs. Would definitely go back & recommend.

Helpful?
Thank LouiseAW
Gosport, United Kingdom
Level Contributor
28 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

A Christmas shopping trip on 18 December. All shops visited were well stocked and attended by friendly staff. Good hall is always busy but cafe giardino offers good food in comfortable surroundings.

Helpful?
Thank Tim P
Isle of Wight, United Kingdom
Level Contributor
239 reviews
100 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

Ok shopping centre but nothing special. Usual range of stores, lots of food outlets, gets very busy.

Helpful?
Thank GMunson
Southampton, United Kingdom
Level Contributor
12 reviews
3 of 5 bubbles Reviewed 12 December 2016

As a regular user of your Shopmobility I am very upset by the changes.I used to come in at 9am to avoid the crowds and when the lifts were quieter.Now you don't open until 10am and most of the lovely friendly staff have left.Last week it was impossible to get in a lift and made the whole experience very trying.Surely... More 

Helpful?
Thank Vivienne R
Level Contributor
38 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 December 2016 via mobile

There are some lovely shops in west key with your every day shops and a variety of different shops as well. Lots of restaurants to choose from. Clean and tidy. Seating areas.

Helpful?
Thank sarahmoore3108
WestQuay-Southampton, Customer Service Assistant at Westquay, responded to this review

Thank you for taking the time to review Westquay. We are pleased to hear you enjoyed the selection of shops and restaurants on offer at Westquay and now with our new Westquay South development open we hope to be able to tempt you back with even more choice of food and entertainment. We look forward to welcoming you back to... More 

London, United Kingdom
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 9 December 2016 via mobile

Many of the dishes on the conveyor belt were past the expiry time. The selection was also poor. I recommend ordering food not on the belt if you want a fresh meal.

Helpful?
Thank JamesHsquared
WestQuay-Southampton, Customer Service Assistant at Westquay, responded to this review

Thank you for your review, however I am picking up the review may be for a particular store rather than the centre as a whole, if you could email details to info@west-quay.co.uk we can ensure your feedback is passed across to the relevant people. Kind Regards, The Westquay Team More 

Portsmouth, United Kingdom
Level Contributor
554 reviews
362 attraction reviews
common_n_attraction_reviews_1bd8 413 helpful votes
3 of 5 bubbles Reviewed 8 December 2016

I have visited West Quay shopping centre in Portsmouth a few times and it is rather nice, but it is just another shopping centre full of your usual shops and restaurants, but it is as good as anything nearby can offer. Plenty of restaurants on the top floor if you're hungry!

Helpful?
Thank Jordanovichy
United Kingdom
Level Contributor
197 reviews
108 attraction reviews
common_n_attraction_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 3 December 2016 via mobile

Visited the shopping centre today with my partner and stopped off for lunch. A good selection of shops (M&S, Waterstones etc.) and a large food court on the top floor. Be warned the main carpark was confusing but £5 for all day parking was good.

Helpful?
Thank Jesseekarr
WestQuay-Southampton, Customer Service Assistant at Westquay, responded to this review

Thank you for taking the time to review Westquay. We are sorry to hear that there was some confusion caused in regards to the car parks but hopefully our brand new signage and Customer Service Team will be able to assist you on your next visit, we are pleased however to hear that you enjoyed the variety on offer at... More 

Travellers who viewed Westquay also viewed

 
Southampton, Hampshire
 

Been to Westquay? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Westquay and other visitors
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Westquay staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?