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Red Funnel Ferries

Closed Now: 8:00 AM - 7:00 PM
Open today: 8:00 AM - 7:00 PM
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Review Highlights
Regular trips to IOW

We use the ferry regularly to visit IOW based family. Absolutely brilliant. Good value, good... read more

Reviewed 4 weeks ago
FoodCritic54
,
Hampshire, United Kingdom
via mobile
Ferry

Very good service miss my ferry but was put on the next one the staff was very helpful gave very... read more

Reviewed 4 weeks ago
Paul S
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Certificate of Excellence
Traveller Overview
  • Excellent56%
  • Very good29%
  • Average8%
  • Poor4%
  • Terrible3%
Travellers talk about
“isle of wight”(505 reviews)
“earlier ferry”(76 reviews)
“red jet”(85 reviews)
About
Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year...more
Closed Now
Hours Today: 8:00 AM - 7:00 PM
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Contact
Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
Website
+44 23 8001 9192
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Top Selling Tours & Activities in and around Southampton
Reviews (1,685)
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21 - 30 of 1,661 reviews
Reviewed 4 weeks ago via mobile

We use the ferry regularly to visit IOW based family. Absolutely brilliant. Good value, good reliable safe service.

Thank FoodCritic54
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 3 weeks ago

Dear FoodCritic54, Thank you for your feedback. We are delighted to hear that you were happy with the level of service received, and we look forward to welcoming you back soon. Kindest regards Sandra Customer Services

Reviewed 4 weeks ago

Very good service miss my ferry but was put on the next one the staff was very helpful gave very helpful information on getting to my camp site

Thank Paul S
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 3 weeks ago

Dear Paul S, Thank you for taking the time to leave your review. As a customer, what you think is very important to us and we much appreciate your fantastic feedback about our staff. Many thanks. Sandra Customer Services

Reviewed 4 weeks ago

Early morning trip on 8.00 am Ferry. Breakfast or light bite brilliant. Good food, great service. Relaxing 1 Hour across Solent. Recommend to anyone needing 1 hour of total relaxationMore

Thank Colin M
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 weeks ago

Dear Colin M Thank you for taking the time to share your positive experience with us on Trip Advisor, your 5 stars are greatly appreciated. It is a pleasure to hear you enjoyed our smooth, relaxing sailings. Perhaps next time you would like to out...More

Reviewed 4 weeks ago

Great to make an escape to the Isle Of White. But there is a high speed ferry that takes you there in only half an hour. Off peak hour is very cheap. It was only 10 pounds returning the same day. Worth the trip.More

Thank Javier G
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 weeks ago

Dear Javier G Thank you for travelling with Red Funnel on our Hi-Speed service, the Red Jets. It is with great pleasure to hear you made use of our super off-peak savings ticket to visit the Island. We hope you have an enjoyable day and...More

Reviewed 4 weeks ago via mobile

Booked online, very easy and got a good deal, thanks to local radio for the heads up. The only downside was I had to book both cars separately as there isn’t an option for more than one car. Arrived early as requested and was able...More

Thank blackiw29
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 weeks ago

Dear Blackiw29 Thank you for choosing to travel with Red Funnel as your day visit to the Island. We are pleased to learn that you had an overall great experience with us. At this moment in time, each vehicle has it own unique booking reference...More

Reviewed 4 weeks ago

We have used the red funnel ferries a few times while staying in the Southampton area. It's a great day trip to jump on a ferry and spend a few hours on the Isle of Wight. We have used the vehicle ferries several times in...More

Thank Linda A
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 weeks ago

Dear Linda A Firstly, thanks for leaving us 5 Stars and for your honest review. We are pleased to read you have tried both our means of passage to and from the Island and it is with great pleasure to learn you have enjoyed both...More

Reviewed 4 weeks ago

I highly recommend Red Funnel from Southampton to Cowes, especially for dog owners.There is a special lounge with all you need for you & your pooch!More

Thank Navigator453363
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 weeks ago

Dear Navigator453363 Thank you for your very nice review. It's a pleasure for us to welcome you and our four leg friends onboard with us. Its great to learn you are enjoying or dedicated pet lounge on-board, we have just added complimentary doggie treats, don't...More

Reviewed 4 weeks ago via mobile

You pay a hefty price and get delayed crossings. Pretty poor communication included. Mostly the SMS and tweets are delayed and inaccurate, starting rather late from 8 am. Annoying on a regular basis. End the misery and build a tunnel.More

1  Thank SolentCommuter
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 weeks ago

Dear d730701 Thank you for making us aware of your concerns, we are sorry to learn that we have not met your expectations. Unfortunately, when we are regrettably facing a delay, this could be due to a number of reasons sometimes out of our control...More

Reviewed 5 weeks ago via mobile

Made the crossing with Red funnel. Booked online no problem. Friendly staff in the booth as you drive in. There is a canteen, served a selection of meals. I’m not sure if it was a bad day but the quality of food was a joke....More

Thank N8468CXphilG
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 weeks ago

Dear Rob H, Thank you for making us aware of your experience, your review is appreciated. We usually receive such good feedback regarding our Fish & Chips; this along with the Red Funnel Breakfast is considered to be one of our signature dishes, which our...More

Reviewed 9 October 2018

Really easy to book online or via telephone. Once I booked I received confirmation via email. Instructions and information contained on the email were perfect. Sailed from Southampton to Isle of wight. Check-in and departure was seamless and efficient as was the loading and unloading...More

Thank MartinW431
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 5 weeks ago

Dear MartinW431, Your feedback is exactly what we like to hear. We are pride ourselves on being able to offer high standards of customer service. We will always try, where operationally possible to get you on to an earlier sailing and if it’s the same...More

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Questions & Answers
Ask a question
Paula C
8 August 2018|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello Paula, All journeys either by rail or on our ferry services are printed on the one ticket, no need to pick up another one.
0
Votes
Bear_Claire86
29 March 2018|
AnswerShow all 5 answers
Response from RF_CustomerServices | Property representative |
Hello Bear_Claire86 Thanks for the question, if you would like to be one of the first vehicles on and off the ferry (reducing the overall time of the crossing) we would recommend purchasing priority loading. Not only that... More
0
Votes
Rachel S
29 December 2017|
Answer
Response from RF_CustomerServices | Property representative |
Hello Rachel, Sorry for the late reply. In future if you have any questions that need an instant answer please do not hesitate to give us a call on 02380 019192, or alternatively reach out to us by Facebook or Twitter and... More
0
Votes