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Red Funnel Ferries

Open Now: 8:00 AM - 7:00 PM
Open today: 8:00 AM - 7:00 PM
Review Highlights
Best ferry company!

These guys are the Best! Nice modern ferries. Comfortable hour crossing the solent with food, bar... read more

Reviewed yesterday
hampshiregrrl
via mobile
Good to see they are doing their bit on the environment!

They're good value, and prompt too. Good food, plenty of choice. No problem embarking and... read more

Reviewed 3 days ago
WaveyDave_Winchester
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Certificate of Excellence
Traveller Overview
  • Excellent56%
  • Very good29%
  • Average8%
  • Poor4%
  • Terrible3%
Travellers talk about
“isle of wight”(528 reviews)
“earlier ferry”(81 reviews)
“car ferry”(80 reviews)
About
Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year...more
Open Now
Hours Today: 8:00 AM - 7:00 PM
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Contact
Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
Website
+44 23 8001 9192
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from US$ 10.48
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Reviews (1,713)
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Show reviews that mention
All reviews isle of wight earlier ferry car ferry red jet signature lounge red falcon foot passengers wight link loading and unloading priority boarding hour crossing top deck osborne house return journey day trip ferry service both ways
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Reviewed yesterday via mobile

These guys are the Best! Nice modern ferries. Comfortable hour crossing the solent with food, bar etc. Discount for EV's is great!

Date of experience: January 2019
Thank hampshiregrrl
Reviewed 3 days ago

They're good value, and prompt too. Good food, plenty of choice. No problem embarking and disembarking with car.More

Date of experience: January 2019
Thank WaveyDave_Winchester
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 days ago

Dear WaveyDave_Winchester Thank you for your 5* review and for taking the time to share your positive experience. It is our goal to provide our customers with excellent customer service on each and every visit. I’m pleased to hear that you enjoyed your food from...More

Reviewed 5 days ago via mobile

Just disgustingly overpriced considering a ferry from England to France is about half the price. Where is all the money going? Just an awful service. Overpriced food that wouldn't even be acceptable for school dinners these days. Service is never on time either.More

Date of experience: January 2019
Thank PavementEater
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 days ago

Dear PavementEater, Firstly my sincere thanks for taking the time to leave a review on Trip Advisor. I'm disappointed to read the content and apologise for the experience you have had. We operate a fluid pricing system based on demand which is similar to other...More

Reviewed 1 week ago

Had to travel to the Isle of Wight last week to visit family. Was shocked to be charged nearly 30 pounds for a return on the Red Jet. Was advised that this was a 'peak fare' despite the service running hourly rather than every 30...More

Date of experience: January 2019
Thank marcs1975iow
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Dear Marcs1975IOW Customer satisfaction is one of our highest priorities so it is a shame to read that we have not met your expectations. We have 2 forms of travel, our Red Jet service which is for foot passengers and approximately 23 minutes and the...More

Reviewed 3 weeks ago via mobile

Considering this ticket costs £120 (in the middle of winter too), you would have thought you could provide enough seats for everyone. There are elderly people and people with children left standing for an hour whilst the VIP signature lounge has 1 person sat in...More

Date of experience: January 2019
Thank Manchester986
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Dear Manchester986 I was sorry to learn that you could not find a seat during the crossing. We are aware that during busy periods seating is at an optimum, particularly if the weather is unpleasant as a large percentage of seating is on the outer...More

Reviewed 3 weeks ago via mobile

Went with RF to IoW from Southampton after Xmas and besides the quarter of an hour delay and a bit of a wait when it came to disembarkation, the journeys were fairly painless. We were on the Red Osprey leaving & toilets on there seemed...More

Date of experience: December 2018
Thank doofvfood
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Dear doofvfood We are sorry to hear that you were caught up in the delays. We were experiencing some technical issues to our Southampton linkspan, which regrettably caused some delays on busier booked sailings. We have two decks on our car ferries which normally we...More

Reviewed 3 weeks ago via mobile

We travelled from the Isle of Wight and back on the Friday after Christmas. Due to my husband being visually impaired we always book priority boarding so that he knows which side of the ship he is on and treat ourselves to the Signature Lounge....More

Date of experience: December 2018
Thank JayneBrem
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear JayneBrem Firstly, we would like to apologise for the disruption and delay caused to your journey but would like to thank you for being so understanding and leaving us such a lovely review on what was a challenging time for us all. We pride...More

Reviewed 3 weeks ago via mobile

Always use Red Funnel to get to IOW. Efficient service - arrived early and no problem with getting on earlier crossing. Good coffee, cakes etc. Comfy seating, clean loos and efficient service. Good value for money.

Date of experience: December 2018
Thank Forcandles
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Forcandles As a valued customer your comments are very much appreciated. Thank you for taking the time in making us aware of your experience. Kindest regards Michele

Reviewed 3 weeks ago via mobile

I am a regular user of red funnel and everytime without fail this ferry runs at least 30 minutes late! The sailing I took this evening was over an hour late by the time we began sailing and we were not even notified by staff...More

Date of experience: December 2018
Thank Hurst04
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Hurst04 We are sorry to hear that you were caught up in the delays we were facing on the 27th December. We were experiencing some technical issues to our Southampton linkspan, which regrettably caused some delays on busier booked sailings. We have two decks...More

Reviewed 3 weeks ago via mobile

I’ve used red funnel ferries for years but the service is on a downward spiral. The cost is ridiculous and the service you get is worse??? I’m on the 6:45pm ferry (27/12/18), not once has a member of staff mentioned that the boat will be...More

Date of experience: December 2018
Thank Ssooma1983
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Ssooma1983 We are sorry to hear that you were caught up in the delays we were facing on the 27th December. We were experiencing some technical issues to our Southampton linkspan, which regrettably caused some delays on busier booked sailings. We have two decks...More

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Questions & Answers
Ask a question
Paula C
8 August 2018|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello Paula, All journeys either by rail or on our ferry services are printed on the one ticket, no need to pick up another one.
0
Votes
Bear_Claire86
29 March 2018|
AnswerShow all 5 answers
Response from RF_CustomerServices | Property representative |
Hello Bear_Claire86 Thanks for the question, if you would like to be one of the first vehicles on and off the ferry (reducing the overall time of the crossing) we would recommend purchasing priority loading. Not only that... More
0
Votes
Rachel S
29 December 2017|
Answer
Response from RF_CustomerServices | Property representative |
Hello Rachel, Sorry for the late reply. In future if you have any questions that need an instant answer please do not hesitate to give us a call on 02380 019192, or alternatively reach out to us by Facebook or Twitter and... More
0
Votes