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Red Funnel Ferries

Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
+44 23 8001 9192
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Review Highlights
Excellent service

Fast, reliable service. I a bit pricey but... Enjoyed my visit too IOW . Would recommend the... read more

Reviewed 2 days ago
Andrew P
,
Southampton, United Kingdom
Very good way to travel

I have not been on the red funnel for years but my expectations were not very high. I was proved... read more

Reviewed 6 days ago
19pops92
,
Southampton, United Kingdom
via mobile
Read all 1,398 reviews
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Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year since 2013. Choose between two stunning routes: our Southampton-East Cowes (former home of Queen Victoria) service takes 55 min, operates 365 days/year and carries vehicles & passengers. On board, enjoy free Wi-Fi, hot & cold food, a bar & coffee shops, or upgrade to the Signature Lounge, for a quieter club class experience. Our 2nd route connects Southampton to the world-famous yacht racing town of West Cowes. Our modern ‘Red Jet’ Hi-Speed catamarans take just 23 min to cross the Solent. Our entire fleet is dog friendly. Look to us for expert travel advice, accommodation bookings, attraction & event tickets.
  • Excellent56%
  • Very good30%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“isle of wight” (450 reviews)
“east cowes” (102 reviews)
“earlier ferry” (65 reviews)
Open Now
All hours
Hours Today: 7:00 AM - 7:00 PM
LOCATION
Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
CONTACT
Website
+44 23 8001 9192
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (1,398)
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1 - 10 of 1,378 reviews

Reviewed 2 days ago

Fast, reliable service. I a bit pricey but... Enjoyed my visit too IOW . Would recommend the service.

Thank Andrew P
Reviewed 6 days ago via mobile

I have not been on the red funnel for years but my expectations were not very high. I was proved wrong when I used the service last weekend. It was very organised when boarding and getting off (we had a car) and easy to find...More

Thank 19pops92
Reviewed 1 week ago

We usually use this company because they are local and have always been reliable. Prices very depending on when you travel, you can often get a very good offer. On board us a good restaurant and wi fi.

Thank 507Jackie
Reviewed 1 week ago via mobile

No complaints could work.on the trip as got internet the whole way.nice and clean. Massive downside it's so expensive for a foot passenger

Thank Simon R
Reviewed 1 week ago via mobile

We used the lounge. Which was very nice and the service was excellent. The pastries were so lovely. Coffees great to.

Thank Lisa M
Reviewed 1 week ago via mobile

My wife, daughter and I travelled with them on a day trip to Southampton, the ferry was clean and the staff are friendly and helpful, we asked for extra door space as my wife is disabled and we got a little bit more more space....More

Thank edamdan
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello edamdan Thank you for taking the time to review Red Funnel, we are sorry to hear we have not completely met your expectations. We place customer care at the top of our list of priorities and aim to provide an excellent level of customer...More

Reviewed 2 weeks ago

I travelled to the Isle of Wight on the Red Eagle and back on the Red Falcon yesterday with work. Both ferries were clean and comfortable, with lots of areas to sit and view the crossing. I ate on both trips and the food was...More

1  Thank LouB0404
RF_CustomerServices, General Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Loub0404 Thank you for leaving such a nice review and for choosing to travel with Red Funnel. We are pleased to hear you enjoyed your crossing on the Eagle and the Falcon, you may have noticed a difference between the ferries, may i take...More

Reviewed 2 weeks ago via mobile

A trip was arranged to the IOW for Andy and I with our two dogs and two friends and one large car! Boarding was quick and efficient both ends. The ferry is clean and the staff were great. Especially helping out heavily pregnant friend. I...More

1  Thank andyandvanessa
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Vanessa Thank you for your thoughtful comments and for sharing your experience with Red Funnel on Trip Advisor. We are terribly sorry to hear about your recent loss, but we are taken back that we played a part in your last happy memories with...More

Reviewed 3 weeks ago via mobile

What a difference to Wightlink!!!!!!! It is so nice to see staff on Red Funnel Ferries are cheery, smiling and enthusiastic. From the check in, to the car deck team, to the bar and buffet staff, everyone had a smile and looked happy and went...More

Thank woodielisa
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 3 weeks ago

Hello woodielisa Thank you so much for taking the time to leave your glowing 5* review. It's is sincerely appreciated and it will be my pleasure to share it with the whole Red Funnel Family. Every colleague works incredibly hard to deliver the best customer...More

Reviewed 3 weeks ago

Booked no frills tickets both ways for a car and four passengers. It's always a bit of a worry planning a four hour journey to coincide with boarding schedules, but Red Funnel seem to be improving their vehicle handling to the extent that they lowered...More

Thank Charlie P
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 3 weeks ago

Hello Charlie P Our sincerest thanks for taking the time to leave such a complimentary review. I'm delighted that we could help take some of the stress out of a long journey, we are constantly looking at ways to improve and make the customer journey...More

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Ask a question
Questions & Answers
Ontariosue
7 June 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello Sue. We have 2 services to the Isle of Wight. The car ferry (taking an hour) or the Red Jet taking 25 mins. The ferry goes into East Cowes which is very close to Osbourne House, the home of Queen Victoria. The Red Jet... More
0
Votes
corrinae2016
9 May 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello corrinae2 Thank you for your question. You can either call our Contact Centre on 02380 019192, with your booking reference number, to book your attraction tickets and they will be available for you to collect at the... More
0
Votes
95_sima17
19 March 2017|
AnswerShow all 6 answers
Response from RF_CustomerServices | Property representative |
Hi 95_sima17, Our service will indeed be operating over Easter Weekend. If you are travelling by car we strongly advise booking in advance, either via our contact centre of website. If you are travelling as a foot passenger... More
0
Votes