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Royal Bath Hotel Spa

Bath Road | Royal Bath, Bournemouth BH1 2EW, England
+44 871 221 0204
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Review Highlights
Disappointing

Travelled 200 miles for a couple of days in Bournemouth to visit family and fancied a... read more

Reviewed 4 days ago
helen123446
,
Redruth, United Kingdom
via mobile
Not a patch on other Spas!

Bought deal of Groupon. Firstly it took a week to get through on the phone to book! We arrived to... read more

Reviewed 2 weeks ago
Sarah B
,
Poole, England, United Kingdom
Read all 678 reviews
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Traveller Overview
  • Excellent9%
  • Very good22%
  • Average22%
  • Poor14%
  • Terrible33%
Travellers talk about
“buffet style”(16 reviews)
“a bit tired”(11 reviews)
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Bath Road | Royal Bath, Bournemouth BH1 2EW, England
Website
+44 871 221 0204
Top Selling Tours & Activities in and around Bournemouth
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Reviews (678)
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All reviews
"buffet style"
in 16 reviews
"would stay again"
in 9 reviews
"a bit tired"
in 11 reviews
"good size"
in 10 reviews
"town centre"
in 7 reviews
"seafront"
in 11 reviews
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1 - 10 of 671 reviews

Reviewed 4 days ago via mobile

Travelled 200 miles for a couple of days in Bournemouth to visit family and fancied a treat......don’t book a spa day with champagne afternoon tea!! Granted we did get what seemed like a good deal......wrong!! On arrival had to find someone to let us through,...More

2  Thank helen123446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Bought deal of Groupon. Firstly it took a week to get through on the phone to book! We arrived to find a Skelton staff who really were pleasant enough but no get up and go. We were told there were no robes as on order!?...More

1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 1 week ago

Thank you for taking the time to leave feedback of our Royal Bath Hotel Spa on Trip Advisor. I will ensure to pass the entire review onto the team at the hotel so they are aware of what you experienced as they will want to...More

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Reviewed 2 weeks ago via mobile

This hotel is part of the Britannia group, it’s a real credit to them! The areas are all clean and tidy, and you can see they are gradually refurbishing the corridors and I’m assuming the rooms. Our room was an older room but it was...More

Thank Sonjabowyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 1 week ago

What a wonderful review! Thank you so much for writing it, as it will certainly be very helpful for those who are considering staying at our hotel in the future. I will however forward your concern regarding the parking charges over to the hotel directly...More

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Reviewed 2 weeks ago via mobile

We booked a girly spa day off of Groupon and I thought ibwould check the reviews a couple of days before I went. When reading them I was horrified and thought that we were going to have a really bad day! As it turns out...More

Thank Cheskaah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 1 week ago

Thank you for leaving such a positive and detailed review, which I'm sure other guests will find very useful. I am glad to hear you enjoyed your stay at our Royal Bath Spa, and hopefully you will return again in the future. If you do...More

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Reviewed 4 weeks ago via mobile

We came to the hotel for a hen spa day celebration. We were promised a luxury spa day. What a disappointment, I cannot eloquently describe just how bad the experience was. I’m sure at some point in the future it will become a subject of...More

3  Thank k9todd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write a review of our Royal Bath Spa. I am concerned that your spa day with us fell short of your expectations. If I could please ask you to contact our Customer Services Team (customerservices740@britanniahotels.com) with your concerns...More

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A TripAdvisor Member
12
Reviewed 15 April 2018 via mobile

More negative than positive, I’m afraid! Our room 802, never existed on any sign. At the back of beyond we found the room. An overpowering smell of Shake & Vak hit us. Wall Pictures in the corridor had been defaced with someone’s felt pen.. which...More

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write a review. If I could please ask you to contact our Customer Services Team (customerservices740@britanniahotels.com) with your concerns in order for them to fully investigate and appropriately action the above issues you have raised. Please also include...More

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Reviewed 12 April 2018

Used to go to the Royal Bath quite often and loved the spa, so was over the moon when my other half booked a spa day there for us recently as a surprise. However, things were not as they used to be. On walking down...More

1  Thank 2014MrC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to leave feedback of our Royal Bath Spa on Trip Advisor. Your review is disappointing to read. I will pass the entire review onto the team at the hotel so they are aware of what you experienced as they...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

I am writing to complain regarding my and my friends very disappointing day at Royal Bath Hotel in Bournemouth. We booked through groupon £22 each for a spa day, 25 min treatment and afternoon tea. First of all your facilities are not a spa, it...More

4  Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 13 April 2018

Thank you for taking the time to write a review of our Royal Bath Hotel. I would like to apologise on behalf of the hotel for the delay in response to your complaint. I have noted your comments and have passed these over to the...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

I did not want to post a negative review and wished to give the hotel the opportunity to respond to my grievances. However 4 weeks have passed since emailing their customer services with no response, so here it is: To whom it may concern,  I...More

2  Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 13 April 2018

Thank you for taking the time to write a review and thank you for contacting our Customer Services team. I am concerned to learn that they have not come back to you with a response. I will ensure to contact the hotel on your behalf...More

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Reviewed 1 April 2018 via mobile

We booked last minute (Day of arrival) on Easter Sunday. £36 for a room and was pleasant enough. Nothing special, all v dated, lots of little marks here and there, worn carpets etc. Not great for a romantic stay but for us - who just...More

Thank Charley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBH, Guest Relations Manager at Royal Bath Hotel Spa, responded to this reviewResponded 13 April 2018

Thank you for taking the time to write a review. As a company we are always delighted to hear that our guests have enjoyed their stay with us and have checked-out happy. I look forward to welcoming you back to our Royal Bath hotel in...More

Report response as inappropriate
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Ask a question
Questions & Answers
razor2000
5 February 2018|
Answer
Response from GeorgesT1 | Reviewed this property |
No £20 for valet parking which is expensive. The public car park is right next to the hotel and costs £10 for 24hrs and an extra £2 for overnight (that sounds a bit odd but that was what it said on the signs in the car park).
0
Votes
Martin R
19 May 2017|
AnswerShow all 9 answers
Response from 14aaa | Reviewed this property |
Hi I presume your conference is at the BIC which would be an easy commute but it dips down a bit near the pier. No too steep. My cousin stayed in a £35 a night basement room with absolutely no view except for a birds... More
0
Votes
shaz7247
13 January 2017|
AnswerShow all 8 answers
Response from cat642014 | Reviewed this property |
depending on what you have paid the hotel is tired and dated and in need of a massive refurbishment and some decent staff
0
Votes
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