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Saddles & Paddles Exeter Ltd

4 Kings Wharf The Quay | The Quay, Exeter EX2 4AN, England
+44 1392 424241
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Review Highlights
Excellent bike hire near great cycle route and would do again!

My girlfriend and I hired 2 bikes and were able to pick the style we wanted and test them out... read more

Reviewed 3 weeks ago
lankymax
,
East Grinstead, United Kingdom
Great service

We had a group booking of about 18. We were sorted pretty quickly and given a safety briefing... read more

Reviewed 3 weeks ago
MustTriharder66
,
Bideford, United Kingdom
via mobile
Read all 116 reviews
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Bike, canoe & kayak hire centre, plus bike sales & repairs, on Exeter quay. Pedal from the city to the seaside or paddle to the pub! Easy, relaxing, outdoor fun for all ages. We're on Exeter's historic quayside - popular for it's fascinating history, interesting architecture and independent shops - an easy 10 min walk from the city centre. Open 9am to 6pm everyday (bike hire 9.30am to 5.30pm, boat hire 10am -5pm)
  • Excellent87%
  • Very good10%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“hired bikes” (9 reviews)
“great fun” (12 reviews)
“bike shop” (3 reviews)
Open Now
Hours
Hours Today: 9:00 AM - 6:00 PM
LOCATION
4 Kings Wharf The Quay | The Quay, Exeter EX2 4AN, England
CONTACT
Website
+44 1392 424241
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JPMiles / Payback Arrow
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Reviews (116)
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All reviews
"hired bikes"
in 9 reviews
"great fun"
in 12 reviews
"bike shop"
in 3 reviews
"these guys"
in 5 reviews
"bike lock"
in 2 reviews
"good quality equipment"
in 2 reviews
"without any fuss"
in 2 reviews
"group booking"
in 2 reviews
"staff were so helpful"
in 3 reviews
"cycle route"
in 2 reviews
"great value for money"
in 3 reviews
"two hours"
in 2 reviews
"the pub"
in 3 reviews
"adults and children"
in 2 reviews
"tandem"
in 9 reviews
"helmets"
in 15 reviews
"locks"
in 19 reviews
Filter

1 - 10 of 115 reviews

Reviewed 3 weeks ago

My girlfriend and I hired 2 bikes and were able to pick the style we wanted and test them out before setting off. All equipment was included with the bikes (lock, map, helmets). Staff very friendly and helpful. We rented for 3 hours and went...More

Thank lankymax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 3 weeks ago

Thanks so much for leaving a review. Great to hear you had fun and were pleased with our service! Hopefully you can visit another time to cycle the other side of the Exe Estuary Trail?

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had a group booking of about 18. We were sorted pretty quickly and given a safety briefing. Service was very good. The equipment was of a good standard and was looked after. We paddled to the double locks in about 30 mins but you...More

Thank MustTriharder66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 3 weeks ago

Thanks for leaving your review - we're glad you had fun. We try to keep our prices as reasonable as possible, but our hire fleet of boats and bikes is costly, and you are correct in guessing that our overheads are too! But we work...More

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Reviewed 14 May 2018 via mobile

Enquired the week before planned trip very helpful answers and friendly on the phone. On arrival bikes out on display you could see very well kept, in store friendly helpful staff. Outside helping us on our way very friendly n helpful. The bikes ran so...More

Thank Addyamski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 4 weeks ago

Thank you for your review - it's fantastic to hear you found us helpful and our bikes in good condition, as both of these things are very important to us! We use good quality Ridgeback bikes on our hire fleet and our mechanics work to...More

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Reviewed 21 April 2018 via mobile

Myself my boyfriend and his nephew took a canoe down the cannal in the sunshine and it was brilliant! The staff were so helpful, I was quite nervous myself and they really helped to reassure me! Everything is provided and the route up the cannal...More

Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 22 April 2018

Thanks so much for your review, we're so glad you had fun, despite your initial nerves! Great to hear that you're keen to come back, we look forward to seeing you again soon.

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Reviewed 18 February 2018

The staff in this shop appear knowledgeable about their bikes and accessories etc. Always a good sign. Makes you want to return again.More

Thank tracysymonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 19 February 2018

Thanks for your review - we are all really passionate about the bikes we sell and are proud to be the official Exeter dealer for big brands like Genesis, Ridgeback and Charge. And as keen cyclists ourselves, we love talking about bike kit too, so...More

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Reviewed 21 October 2017

Everybody in this shop was very friendly and helpful. My husband, father and I had a great day biking down the river to Exmouth. The bikes were in great condition and the staff made sure we were equipped with the proper kit. Can't go wrong...More

Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 22 October 2017

Thanks so much for your lovely review. So glad to hear you all had fun - we take a lot of pride in both the quality of our bikes and our customer service so it's wonderful to hear your comments. We hope to welcome you...More

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Reviewed 16 August 2017

I hired a kayak with a friend and we kayaked from the Quay at Exeter to the Double Locks for drink and crisps then back again. We hired them for two hours and had 10 minutes or so to spare. The weather was perfect and...More

1  Thank TotallyMadH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 19 February 2018

Thanks for your response, really glad to hear you had fun! Kayaking is a great way to explore the canal and we're lucky with some lovely places to stop along the way. Hope you'll come back this summer!

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Reviewed 12 August 2017

Saddles and Paddles gave us good instruction as novice paddlers. We had great weather which helped enormously. Paddles to the pub for lunch, and back again. Plenty of time for this. Spent most of the time laughing. Suitable for families with young children and or...More

Thank Anne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 15 August 2017

Thanks so much for your review, so glad you had fun and would recommend us. Great to hear we made you feel comfortable, despite being novices! Hope to see you again soon!

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Reviewed 8 August 2017 via mobile

Was thrilled to bits with the price and service of this place and the quality of the bikes. There were 4 of us, 2 adults and 2 children. We hired 4 bikes, with helmets for an hour for £20. Great cycling routes from right outside...More

Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 10 August 2017

We can't ask for a better review than that! Thank you so much - we really do try to get our pricing right to make us affordable for families. And of course the quality and maintenance of our bikes is vital so we're thrilled to...More

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Reviewed 23 July 2017 via mobile

Really nice guys at the centre. Couldn't be more helpful. Their bikes are really good condition, quite new in fact. Recommend using them and the 11 mile ride to Exmouth was niceMore

Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather B, Owner at Saddles & Paddles Exeter Ltd, responded to this reviewResponded 24 July 2017

What a lovely review, thank you! You've highlighted some of the main things that are important to us - good quality & well maintained bikes, friendly staff and a great cycle route! Thanks for taking the time to leave us a review - hope to...More

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Ask a question
Questions & Answers
SANDIE1965
22 July 2016|
AnswerShow all 2 answers
Response from Heather B | Property representative |
Hi Sandra, sorry for the delay - the best method to get hold of us is direct with the shop, as messages on social media don't always get through to us immediately. I hope you sorted it in the end! Many... More
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