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Snowplanet

Certificate of Excellence
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Address: 91 Small Road, Silverdale 0992, New Zealand
Phone Number: +64 9-427 0044
Website
Today
10:00 - 22:00
Open now
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Hours:
Sun 09:00 - 22:00
Mon - Thu 10:00 - 22:00
Fri 10:00 - 00:00
Sat 09:00 - 00:00
Recommended length of visit: 2-3 hours
Description:

Real Snow, Real Fun! Snowplanet is Auckland's ultimate leisure attraction,...

Real Snow, Real Fun! Snowplanet is Auckland's ultimate leisure attraction, located only thirty minutes north of Auckland and open 365 days of the year. Enjoy a full day experience at Snowplanet with the entire family and have a go at skiing, snowboarding, snow tubing, tobogganing or even just have a play in the snow with the kids. You haven't even touched snow before? Book a lesson with one of our qualified 'Ski & Board School' instructors who will get you up and going in no time! Complement your on-snow activities with a delicious meal in our '7 Summits Restaurant' followed by a couple of drinks at 'Bar 7' while enjoying panoramic views of the action on the slope.Life's more fun on Snowplanet!

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TripAdvisor Reviewer Highlights

Read all 156 reviews
Visitor rating
  • 55
    Excellent
  • 64
    Very good
  • 14
    Average
  • 8
    Poor
  • 5
    Terrible
Guarantee some skiing!

I've driven past snowplanet for years, Not really paying it too much attention. I now think it is a great asset to Auckland. Absolutely great for kids (and adults quite... read more

4 of 5 bubblesReviewed 18 October 2016
NZ4ofus
,
Auckland Region, New Zealand
via mobile
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156 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Level Contributor
3 reviews
3 attraction reviews
1 of 5 bubbles Reviewed 4 days ago NEW

I'm very sorry to say that when I took my kids to night-rider last night, the girl operating the lift was so rude to my daughter that my daughter was crying when we left! I couldn't understand after being ecstatic all evening, why my 13 year old girl came back in to the changing room at the end of the... More 

Helpful?
Thank Frances O
Snowplanet N, Sales and marketing Executive at Snowplanet, responded to this review

Hi Frances O, Thanks for your review and feedback. Firstly I do apologise for the experience your daughter had with one of our staff members. This is not how we wish for our staff to interact with customers and hope it was a one off occasion. I will pass your feedback onto the duty manager so they can investigate and... More 

Gold Coast; Queensland
Level Contributor
62 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We are frequent snowboarders, our visit to Auckland was going to be the first trip we haven't snowboarded since 2012. I saw Snow Planet as a Facebook ad as we were preparing to leave and decided we were going. I didn't really know what to expect... indoor snowboarding? First off, it was cold - they said it was -5 but... More 

Helpful?
1 Thank Amanda W
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi Amanda W, Thanks for your review. We are very pleased to hear it went well and you had an enjoyable day with much of the slope to yourselves. Look forward to seeing you again. More 

Auckland, New Zealand
1 review
3 of 5 bubbles Reviewed 2 weeks ago

Not too impressed really, it was my first time going (20/11/16). Got to the counter and the girl was really nice. Walked over to get my equipment and as this was my first time, I asked the gentlemen "what's easier? skiiing or snowboarding?" he replies "they're both hard". Not too happy about this, as it didn't make me feel comfortable,... More 

Helpful?
Thank mnishi96
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi mnishi96, Thanks for visiting us at Snowplanet on 20/11/16. I do apologise for the customer service you received from some of our staff. I will follow this up with the Duty Manager to ensure adequate training is provided for great customer service. Hopefully the challenge of skiing wasn't to bad and you become a life long fan of winter... More 

Auckland Region, New Zealand
Level Contributor
17 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 October 2016 via mobile

I've driven past snowplanet for years, Not really paying it too much attention. I now think it is a great asset to Auckland. Absolutely great for kids (and adults quite frankly) to learn to ski: it's a short 30 min drive from downtown and very importantly, you can guarantee that you will get to ski. The same can't be said... More 

Helpful?
1 Thank NZ4ofus
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi NZ4ofus, Thanks for the great review! Glad you enjoyed your time here. More 

Brisbane, Australia
Level Contributor
52 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 13 October 2016

Bought an annual pass only because the instructor told me the snowboard course is going ahead but they cancelled it only couple of hours before it was due to start. Unreliable. Also the staff manning the platter when I visit was inattentive and busy chatting, because of that quite a few kids fell and the lift had to be stopped.... More 

Helpful?
Thank divermel
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi divermel, Thanks for your feedback regarding your experience at Snowplanet. The snowboard course you are referring to must have been your private lesson as we currently do not have any courses scheduled. If your lesson was cancelled due to unforeseen circumstances I do apologise this is not normal protocol and will endeavour to ensure it does not happen again.... More 

Gold Coast, Australia
Level Contributor
105 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 19 September 2016 via mobile

We spent 6 hrs here today and enjoyed every minute.. Between the fantastic customer service, to the great food and atmosphere in the restaurant to having an absolute ball on the tubes and taboggans..!! You have full view of the field from restaurant... so its great if you need a break but the rest of your group wants to keep... More 

Helpful?
Thank Shendelle
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi Shendelle, Wow what a great review. We are so glad your whole family had a fabulous time during your visit to Snowplanet. Cherish your memories and hopefully we will see you again on your next visit to NZ to make some more. Thanks Snowplanet More 

Level Contributor
41 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 September 2016

this place is very cool, so much fun here , the prices are reasonable but the fun pays off, enjoy the days of promotion and fall in the snow

Helpful?
Thank Nuno M
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 August 2016

We took 3 of our Grandkids on Sunday , they had such a good time on the tubing. I was a bit disappointed when first viewing the area they were in as on the promotional material it looked bigger and more fun etc, but they really enjoyed it. I also felt sorry for the staff as it was so busy... More 

Helpful?
Thank June L
Bangkok, Thailand
Level Contributor
43 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 27 August 2016

Our family went to SnowPlanet for a child's birthday. Our children had a blast. We only went tubing but even that was pure awesomeness! This is one of the best places in Auckland as the value is pretty good, you get lots of cool practice and that it is a genuine blast. An awesome location!

Helpful?
Thank TravelChip55
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi TravelChip55, We are very pleased to hear you had an absolute blast here at Snowplanet. Look forward to seeing you all again. More 

Level Contributor
5 reviews
3 of 5 bubbles Reviewed 6 August 2016 via mobile

Disappointed when you use a voucher but end up paying more than if you didn't use it. Didn't use the extra items we DID pay for and would have done if we had known (which were part of the voucher). Also paid for additional hire gear! Despite enjoying the activity it makes you less willing to return when the customer... More 

Helpful?
Thank NMYN
Snowplanet N, Sales & Marketing Executive at Snowplanet, responded to this review

Hi NMYN, Apologies for not coming across your review earlier. We do apologise for the experience you had when visiting Snowplanet. I will follow up with the Duty Manager to ensure all staff are aware of the processes in place when customers are redeeming vouchers. We look forward to having you visit us again. Thanks Snowplanet. More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?