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Steve Nash Fitness World

4199 Lougheed Hwy, Burnaby, British Columbia V5C 3Y6, Canada
+1 604-291-1133
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Review Highlights
Steve Nash West Vancouver Rip Off Scam

The worst experience I have ever had at a gym and when I tried to cancel my membership no one would... read more

Reviewed 17 November 2017
Fawn M
,
Vancouver, Canada
worst customer service

ive enrolled one month trial at west vancouver steve nash. i was charged total off $240 for ONE... read more

Reviewed 20 October 2017
Susan G
Read all 110 reviews
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Overview
  • Excellent2%
  • Very good3%
  • Average8%
  • Poor4%
  • Terrible83%
17 Nov 2017
“Steve Nash West Vancouver Rip Off Scam”
19 Oct 2017
“worst customer service”
LOCATION
4199 Lougheed Hwy, Burnaby, British Columbia V5C 3Y6, Canada
CONTACT
Website
+1 604-291-1133
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (110)
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1 - 10 of 110 reviews

Reviewed 17 November 2017

The worst experience I have ever had at a gym and when I tried to cancel my membership no one would return my calls or emails. I have now paid for a membership I have not used in 3 months. One of the trainers at...More

1  Thank Fawn M
Reviewed 20 October 2017

ive enrolled one month trial at west vancouver steve nash. i was charged total off $240 for ONE month. asked for refund but was was refused. because i had misplaced the cancellation form they kept charging me on my credit card. when i had enrolled...More

3  Thank Susan G
Reviewed 19 October 2017

The company is an absolutely sham. They are caniving and will do anything to get more money out of you. I have decided to head back to the uk and so wanted to cancel my membership which I assumed would be straight forward. I have...More

2  Thank tdot228
Reviewed 13 October 2017

Mid-August, I signed for a training session pack that I cancelled before the 10 days limit. The fitness manager told me that I will receive my refund by mail after 15 days. After 15 days, I didn't receive anything so I informed the fitness manager...More

3  Thank australiian
Reviewed 22 September 2017

What a terrible place. I ask for a tour but they don't tell me they change the men's and women's change rooms back and forth daily (gross) so I go in for my first workout and head to the change room I was shown and...More

Thank Alex A
SteveNashFitness, customer services representative at Steve Nash Fitness World, responded to this reviewResponded 2 October 2017

Hi Alex. We appreciate your taking the time to bring your concerns to our attention. A member of our team would like to discuss this with you further as we do not have a change in our bathroom days at our Brentwood location. Please email...More

Reviewed 26 June 2017 via mobile

When I signed up I was fed a load of false promises. I then cancelled my membership with one of the managers, a few months later a bill arrived in the post. They really don't care about you or how they treat you here, all...More

7  Thank Joseph C
Reviewed 26 April 2017

Steve Nash fitness club (@ 3000 Lougheed Hwy, Coquitlam, BC, Canada) forged my Initials!! I was signing membership agreements with sales rep (Melika [--]) for me and my wife, at the end of the agreement there were two places where i had to put my...More

12  Thank Renat G
Reviewed 18 March 2017

Had a horrible experience at that club! When you signed up the member, nobody told you the cancel policy. Once you cancel the membership, all kinds of charges applied to you. Do not sign up the membership, do not go any Steve Nash Fitness World....More

8  Thank edvanc0uver
SteveNashFitness, Manager at Steve Nash Fitness World, responded to this reviewResponded 21 March 2017

We apologize for any frustrations with your account! We would love the opportunity to address your concerns, please email your preferred method of contact to services@snclubs.com and we will have a representative from our management team reach out to you soon.

Reviewed 22 February 2017

had a horrible experience at that club, its harder to get out of that GYM MEMBERSHIP THAN TO GET A DIVORCE. NOT RECOMMENDED AT ALL!!! the people who work there are super deceiving and not trustworthy they will ask for your credit card info and...More

17  Thank Lucia V
Reviewed 17 February 2017

I wrote a cancellation letter in October 2015, - hand delivered to the Lougheed club, as well as mailed to head office and Kingsway location- they continued to charge the membership to my bank account (which I recently discovered). I emailed head office and they...More

15  Thank Tanissaurus
SteveNashFitness, Manager at Steve Nash Fitness World, responded to this reviewResponded 20 February 2017

Hi Tanissaurus, Sorry for any frustrations with your membership account! Please email services@snclubs.com, with your preferred method of contact, and we will have a member of our management team reach out to best address your concerns.

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