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Address: 4199 Lougheed Hwy, Burnaby, British Columbia V5C 3Y6, Canada
Phone Number:
+1 604-291-1133
Website

TripAdvisor Reviewer Highlights

Read all 102 reviews
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    Terrible
THE WORST GYM OUT THERE

had a horrible experience at that club, its harder to get out of that GYM MEMBERSHIP THAN TO GET A DIVORCE. NOT RECOMMENDED AT ALL!!! the people who work there are super deceiving... read more

1 of 5 bubblesReviewed 5 days ago
Lucia V
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102 Reviews from our TripAdvisor Community

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Showing 102: English reviews
1 review
1 of 5 bubbles Reviewed 5 days ago NEW

had a horrible experience at that club, its harder to get out of that GYM MEMBERSHIP THAN TO GET A DIVORCE. NOT RECOMMENDED AT ALL!!! the people who work there are super deceiving and not trustworthy they will ask for your credit card info and just take out your money!

Helpful?
Thank Lucia V
New Westminster, Canada
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 week ago

I wrote a cancellation letter in October 2015, - hand delivered to the Lougheed club, as well as mailed to head office and Kingsway location- they continued to charge the membership to my bank account (which I recently discovered). I emailed head office and they claim they never recieved the letter - I attached a copy to the email, the... More 

Helpful?
1 Thank Tanissaurus
SteveNashFitness, Manager at Steve Nash Fitness World, responded to this review

Hi Tanissaurus, Sorry for any frustrations with your membership account! Please email services@snclubs.com, with your preferred method of contact, and we will have a member of our management team reach out to best address your concerns. More 

Coquitlam, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago

After being with the gym for a few months I felt that it was not personally what I was looking for in a gym, also considering my personal plans have changed since signing up and will be moving out of the province soon I thought I may as well cancel the membership. I emailed inquiring about cancellation and was told... More 

Helpful?
1 Thank SSemi19
Abbotsford, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 January 2017 via mobile

I have asked them multiple times to stop phoning me. I have cancelled my membership and made a payment the same day but apparently I still owe them money. I spoke to someone over a week ago that told me everything is cleared up and they won't bother me again. They have called 3 times since then. I'm not happy.... More 

Helpful?
1 Thank stphjrdns
SteveNashFitness, Manager at Steve Nash Fitness World, responded to this review

Hello stphjrnds, sorry for any confusion with your account! Please email us directly at services@snclubs.com, with your account information, so that a member of our management team can connect with you to address your concerns. More 

Coquitlam, Canada
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 10 January 2017

I registered to join the new UFC Gym in Port-Coquitlam in august 2016. The gym was supposed to open in September but it only opened in November. I didn't receive any notice the gym was open, but they took a payment from my credit card. When I looked to my credit card and found the charge. I contacted the manager... More 

Helpful?
4 Thank sylou2017
Vancouver, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 January 2017

if you are looking to join a fitness club do your homework, at the lougheed mall location in bby, there have been several locker break-ins, one of the issues is having a front desk that at times has no one there, its also not uncommon seeing strangers in street clothes woundering around, less than a year ago a shoplifter ran... More 

Helpful?
1 Thank johnfoley79
Surrey, Canada
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 December 2016

Let me first say how excited I was to join this gym but being disappointed with so many things over the past year. I signed up around September 2015 and after the full year they just keep charging you. Which was fine I guess. I decided to get a personal trainer who insisted that not having enough money to continue... More 

Helpful?
5 Thank Andrea L
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 21 November 2016

I signed up with them at Broadway Arbutus location while ago, and I emphasized to them that I am only interested in month-to-month plan and I'd like to be able to cancel my membership whenever I like. The clerk ensured me that all I need to do is to give them one month notice and it will be fine. Now... More 

Helpful?
5 Thank Arman A
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 3 November 2016

I actually never ever write reviews, but this is a must. I got into a car accident on May 28 and got pretty badly injured. I was bed ridden and traveling all the way to the gym to give them a note to cancel was the last thing that should have been done at that time. July 11th, I finally... More 

Helpful?
4 Thank Rozana A
SteveNashFitness, Front Office Manager at Steve Nash Fitness World, responded to this review

Hi Rozana, thanks for taking the time to provide your comments in detail, and we apologize for any frustration with your account. A representative from our service management team will reach out to you to address and resolve your concerns this week. Thank you for your patience. More 

Toronto, Canada
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 6 October 2016

I walked into this facility knowing that I would only be in Canada for 6 months and clearly stated that to the sales representative. I was informed that I only needed to give a 30 day cancellation notification since I was indeed on a month to month contract! Like an IDIOT, I figured this organization to be legitimate and my... More 

Helpful?
7 Thank Doug H
SteveNashFitness, Front Office Manager at Steve Nash Fitness World, responded to this review

Hi Doug, we're so sorry for any frustration with your membership and we'd really like to connect with you so we can address and resolve your concerns. Please email us directly at feedback@snclubs.com your account and/or contact info and a representative from our management team will reach out. Thank you. More 

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