River Rock Casino Resort
River Rock Casino Resort
4
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Western Canada’s only Four-Diamond casino resort offers luxury suites that are elegantly appointed with cashmere King-size beds, spacious bathrooms, and sophisticated furnishings. We have a variety of suite options to suit your needs, from spacious 525 square feet one bedroom suites, to our West Coast inspired presidential suite with over 2500 square feet of luxury.
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Top ways to experience River Rock Casino Resort and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles344 reviews
Excellent
97
Very good
133
Average
73
Poor
18
Terrible
23

Bruce E
2 contributions
2.0 of 5 bubbles
Aug 2022
I had a vert poor experience at the River Rock. Every time i have phoned in to the hotel, i have waited on hold for an excessive amount of time. The suite was nothing more than adequate. Parking is a ten minute walk to the front desk, half of which is outside. Great on a rainy day when you are struggling with lots of luggage. The only food available after midnight is a take-out style Chinese food counter. The food quality and setting was akin to a shopping mall food court. There are two other take-out style counters for burgers and pizza, both of which were closed. The lobby restaurant was closed. This is supposed to be a 24 hour casino, but you cant get anything to eat except food court Chinese food? Ridiculous.

I tried to get into the Curve restaurant for breakfast and waited at the entrance for several minutes before I was even acknowledged, despite several staff members looking my direction. When the server finally acknowledged me, she turned and went back to serving tables! I never did get a seat and finally walked out.

This hotel likes to promote itself as a world class resort and casino. It is not even close. The management of this hotel needs to take a trip to Las Vegas to see how a well run resort casino really works. Their phone recording (which you will hear endlessly as you waiting interminably on hold) lists the hotel as being a "Four Diamond Resort" and "World Luxury Hotel". I have no idea whoever thought this place deserves such lofty titles, but it absolutely does not. The only advantage this hotel has is that it is close to the airport. Other than that, stay somewhere else.
Written 8 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Angela M
4 contributions
2.0 of 5 bubbles
Aug 2022 • Family
It’s the little things that make a stay memorable. And River Rock fails on the details. Slow service at the check in (only 2 staff checking in a line of about 10 when I got there, had to wait over 20 minutes). Broken light fixtures with jagged glass in the hallways. Dishes left in the hallway for my entire stay. Beige, outdated rooms with horribly banged up furniture, dust everywhere, and a bed that creaked every time you moved even a little. TERRIBLE service at Curve restaurant (literally ignored by my waitress when I tried to speak to her multiple times; asked to speak to a manager about the service, none ever came). Elevator in west parkade didn’t work, no signs on any floor alerting to this. Each of these things might seem small, but when added up they leave me with a very negative view of the hotel. Wouldn’t recommend to others and wouldn’t stay again.
Written 27 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lifetravel234
Vancouver, Canada4 contributions
1.0 of 5 bubbles
Sept 2022 • Solo
Slot machines are very tight and terrible. I have experienced this a few times at River Rock, Richmond BC where three hundred or more dollars disappears into these terrible slots within an hour or so. Hardly any bonus rounds, or decent line hits. No fun; just a waste of too much money. Play somewhere else!!
Written 4 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chris H
3 contributions
1.0 of 5 bubbles
Jul 2023 • Solo
Again, I find out how terrible the slot machines at River Rock Casino in Richmond, BC truly are. Very little bonus rounds even varying my bets from low to medium to high amounts
Feel like a number one sucker from my playing experience there last night on July 3, 2023. Some security staff are rude and sarcastic also while entering the Casino. Awful customer service on their part. Spent much more than I wanted to last night as it was continual chasing after I lost my first thousand dollars on one truly terrible slot. Stay away from these slots everyone. The worst payouts ever!
Written 4 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shannon B
1 contribution
2.0 of 5 bubbles
May 2024 • Business
Decent enough rooms, and nice suites, but the worst pillows I’ve ever encountered in a hotel! It’s actually shocking how bad they are. We asked for replacements, and the ones they brought were even worse. Parking is ridiculously far away (across the street and two blocks away). Not a big deal if the weather is nice, but annoying when it’s raining and windy which is often in Richmond.
Written 25 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

samstryker
Vancouver Island, Canada1 contribution
1.0 of 5 bubbles
Jul 2016 • Friends
The Casino can change the payout on slot machines. For example they can program the machines to pay out less on long weekends etc. The last couple of times I have gone to River Rock the slots haven't paid at all. I spent $1300 on one machine and the most it paid on a maximum $3.20 bet in 2 hours was $150. I tried several different machines the visit before and there were no payouts. I walked around the Casino to see if anyone else was winning... you guessed it... no jackpots or winners!!!! Find a different Casino. The only payouts are to the money launders.
Written 16 July 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mona
British Columbia, Canada12 contributions
4.0 of 5 bubbles
Dec 2019
Nice hotel with clean rooms and great customer service. Love staying here for layovers in and out of Vancouver. Good security for a travelling solo person. Close to the airport and if you are lucky, you might win a few $$$ at the Casino.
Written 14 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luvtooxplore
Anaheim, CA46 contributions
4.0 of 5 bubbles
Oct 2019 • Solo
I found the hotel employees to be very friendly...this place is 3 stops from the airport by skytrain and a direct route to downtown..my room was cleaned everyday before 10 am...they have a button that says do not disturb or make room and everytime I left for breakfast and came back my room was clean...the gym is nice to get a quick work out...I loves the hot tub...because it was actually hot...the pool is heated as well...I even went on the water slide...
Written 8 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rhonda T
Puerto Aventuras, Mexico341 contributions
3.0 of 5 bubbles
Sept 2019
I've been to this location a few times and every time I go its crowded. Its nicely laid out, plenty of gaming options in a clean environment. Its part of a hotel so its easy to get to if you're already in that area. Sky Train station takes you right there as well or there is plenty of free parking if you want to drive yourself.
Written 6 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lifetravel234
Vancouver, Canada4 contributions
1.0 of 5 bubbles
Apr 2019 • Solo
Play and gamble somewhere else, folks. Lost $1200. on one Asian Slot machine in 2 hrs, hardly any bonus rounds and switched the bet and denomination around a few times in attempts to get something good going....but ALL BAD. Stay away unless you bring $100, just for fun.
Written 19 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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River Rock Casino Resort - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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