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Review Highlights
Great service and so relaxing..but..

The spa is very beautiful. I see that some reviews say it is run down, but it must have been... read more

Reviewed 3 November 2017
nadiazenat
,
Toronto, Canada
Blissful

We stayed at the Trump Hotel in celebration of our Wedding Anniversary and while there decided to... read more

Reviewed 14 February 2017
Karen S
,
Pickering, Canada
via mobile
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Traveller Overview
  • Excellent52%
  • Very good9%
  • Average6%
  • Poor12%
  • Terrible21%
2 Nov 2017
“Great service and so relaxing..but..”
22 Apr 2017
“Trump hotel is great, unfortunately the spa is not”
About
Our unique "everything beauty under one roof" philosophy offers clients both express services and a full menu of luxurious signature treatments allowing you to customize your experience in one convenient beauty destination. We welcome you to...more
Contact
325 Bay St | Trump International Hotel & Tower Toronto, Toronto, Ontario M5H 4G3, Canada
Downtown West
Website
+1 416-637-5595
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Reviews (32)
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Reviewed 3 November 2017

The spa is very beautiful. I see that some reviews say it is run down, but it must have been renovated because it is very very nice. Staff gave great service (facial and massage). Everything is comfortable and professional in terms of the spa service....More

Thank nadiazenat
Reviewed 22 April 2017 via mobile

Trump Toronto hotel is fantastic, they take customer service and guest expectations to the next level. So you can imagine how disappointed I was when the spa fell short. Inexperienced people working there. They gave no direction on where to go, had no clue what...More

4  Thank joannepP5458JS
Reviewed 16 February 2017

An associate and myself wanted to relax after a long day of meetings. But dear god - who chose the management there please?! The staff were friendly and accommodating, the massage I received was decent as well, however when we were relaxing in the lounge...More

4  Thank walternicholson64
Reviewed 14 February 2017 via mobile

We stayed at the Trump Hotel in celebration of our Wedding Anniversary and while there decided to take in a couples massage. The Spa was quite elegant and welcoming. The changerooms were nicely arranged and although we didn't use them, it was nice to see...More

Thank Karen S
Reviewed 4 January 2017

Don't waste your money at this spa. My girlfriend and I attended this spa as a treat after the recent holiday season. Upon arrival no one was at the front desk. We waited for 10 minutes for one of the massage therapists to usher us...More

3  Thank BN120
Reviewed 27 November 2016

When your paying 200$ for a massage, you have high expectations. The locker rooms were messy and I had to search for a robe. The waiting room/lounge had dirty mugs and plates everywhere laying around. The masseuses were 20 minutes late to bring us into...More

3  Thank Jrezoski
Reviewed 11 November 2016 via mobile

Went with 4 girlfriends. Had 3 services each. Check in was poor. Waiting room (aka VIP room) lights were not working. No coffee or tea. Robes and changing area eventually offered. Lockers were 50/50 not working. Mid manicure alarms went off. Lunch came wrong and...More

3  Thank Hillary A
Reviewed 5 August 2016 via mobile

As with the high end hotel spas there is somewhat of an expected premium on service so the $165.00 -60 minute massage was not surprising. What was surprising was the complete lack of peripheral services you expect when paying this premium. There was a lobby...More

3  Thank Dana L
Reviewed 28 July 2016

I had a couples massage here several months ago and perhaps my expectations were too high but I was totally underwhelmed. Upon entering the spa, I was greeted by staff memberwho didn't appear to want to be there, let alone help you check in and...More

3  Thank Chris R
Reviewed 22 June 2016 via mobile

Starting on a positive note, the massage was good. Attendant was very professional and new the job. Facility was not up to par for a five star spa. Robes are old and small slippers were one size. Staff tries hard but it doesn't seem like...More

3  Thank thebestplaceishome
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Nearby
Downtown West
Downtown West is home to Toronto's gorgeous Inner
Harbor, and is a must-visit for lovers of art and the
outdoors. The area's rich cultural heritage is
celebrated by a number of monuments and museums,
giving the neighborhood a mature feel. As a premier
destination for modern art, people here stroll through
the cool contemporary pieces at the Power Plant, enjoy
the outdoor installations along Queen's Quay and Canoe
...More
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