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Windsor Arms Hotel Spa

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Address: 18 Saint Thomas St, Toronto, Ontario M5S 3E7, Canada
Phone Number:
+1 416-971-9666

TripAdvisor Reviewer Highlights

Read all 27 reviews
Visitor rating
  • 4
  • 6
    Very good
  • 5
  • 7
  • 5
Quiet and peaceful

The Good This is a historic building in downtown Toronto. This is a small and intimate place. If you are looking to avoid noise and lots of people this is for you. I wasn't... read more

3 of 5 bubblesReviewed 1 week ago
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27 Reviews from our TripAdvisor Community

Traveller rating
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Showing 27: English reviews
Level Contributor
104 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 1 week ago

The Good This is a historic building in downtown Toronto. This is a small and intimate place. If you are looking to avoid noise and lots of people this is for you. I wasn't sharing the pool or dry sauna with groups of noisy people. It was just my partner and I. I had staff checking in on me as... More 

Thank Janner519
Level Contributor
6 reviews
2 of 5 bubbles Reviewed 2 weeks ago via mobile

The only reason I'm giving 2 stars is because I did like my facial and massage, but the customer service from the moment we got in was completely unsatisfactory. They seemed uninterested in our business and generally took their sweet time when helping us. They were extremely slow and frustrating when it came time to pay; it took almost 45... More 

Thank Lisa W
Toronto, Canada
1 review
2 of 5 bubbles Reviewed 7 December 2016 via mobile

My friends were in Toronto so I got them a gift card to the spa. The treatments they chose were manicures, pedicures, body wrap and facials between the two of them. They told me the spa was small and quaint, they're not from a big city so they enjoyed the intimate setting. However they did complain that it was old,... More 

Thank StassiLee
Eastlake, Ohio
Level Contributor
93 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 99 helpful votes
1 of 5 bubbles Reviewed 25 October 2016

Visited the Caesars Windsor spa at windsor arms in October. The poor side of this hotel came at the spa which is not owned by the casino, it is owned, operated and leased by a hotel company from Toronto and is called the spa at windsor arms. We had a couples massage for my wife and I. Checked in 30... More 

Thank jamesgrinstead2016
Ottawa, Canada
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 16 October 2016 via mobile

Visited the spa with my boyfriend using a groupon. The groupon included a couple's massage, salt cave session and access to the rest of the facilities (pool, sauna). We started with our massages which were VERY nice. The masseuses were both very kind and seemed very experienced. My boyfriend commented it was one of the best massages he'd ever had.... More 

3 Thank Miriam M
Toronto, Canada
Level Contributor
28 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 3 June 2016

Had great recommendations from a friend. The place is very dated and needs repair. I had 10 minutes before my massage and wanted to use the dry sauna. The just turned it up and said it will take 10-20 minutes to work. When I went in there, loud noises were coming and I had to leave. My gown had a... More 

1 Thank TravelToSeeNewThings
Waterloo, Canada
Level Contributor
74 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 2 May 2016

I don't know much about spa experiences, but I opted for the salt cave session on a recent visit to the Windsor Arms Spa. The staff was friendly, the spa was smaller than I had expected, and the salt cave was definitely relaxing. I enjoyed a very pleasant morning!

1 Thank WhiteCabana
Welland, Canada
Level Contributor
37 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 24 April 2016 via mobile

My friend and I were weary on coming here due to the not so favourable reviews, however our experience was excellent. We both had the green tea detox package, which included a body scrub, wrap, massaging lotion application and a scalp massage. Daniela was taking care of my treatment and the client service was exceptional. She is very polite, courteous... More 

Thank Patti B
Toronto, Canada
Level Contributor
16 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 16 April 2016

Had been looking forward to this and was very disappointed. From steam showers not working to a makeshift couples room where we could hear the conversations from the manicures stations outside, the noise of the women's changeroom door opening and closing, as well as the smell of oil paint in the room itself. One therapist was good, one was mediocre.... More 

Thank S C
Toronto, Canada
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 4 April 2016

I had a couple's massage at the windsor arms and everything was amazing and professional from the RMT's to the spa receptionist. The front desk lady at the spa took the time to talk to us and answer all of the questions we had. The RMT's were very accommodating and they took the time to talk to us before the... More 

Thank JWilson2016

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?

Staying in Downtown

Neighbourhood Profile
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
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