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2.0 of 5 bubbles1 review
Very good

Liverpool, UK2 contributions
2.0 of 5 bubbles
Sept 2019 • Couples
Arranged a pick up from the airport to our apartment in Toronto. When we booked we where told that there would be someone waiting at the terminal for us. Even though we confirmed our flight number when we booked, when they called and when they text the driver still did not have the correct flight number. When we arrived we couldn’t use our phones to check where the driver was only for the fact that the airport had WiFi we logged on to check where he was to receive a message to say we had to text him when we got there. We only waited about 20 minutes but it was very frustrating as there was a clear lack of communication and it was late after a long day of travelling. We also would have struggled if we hadn't thought/been able to log onto the WiFi.
Written 23 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, we are very sorry for the faced inconvenience and the delay. It is on us and we promise it won't happen again. Hope you will give us a second chance. Have a great day!
Written 24 September 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quicktransfer - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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